Midweek Catch-Up with Collette’s Dan Sullivan
Dovetailing the Visit USA Expo tour, Travel Weekly sat down with Dan Sullivan, CEO of Collette, to find out what’s new and what’s next for travellers bound for Uncle Sam and what makes Aussie travellers “go Collette”.
TW: Thank you for joining us today, Dan. To dive right into it, I’m curious about what Visit USA means to Collette.
DS: Well, we’re the oldest USA tour operator, so a lot! We’ve been around 105 years and we’ve got a great history. We have great programs all over the US and run tours from Maine to California.
We have great city-stays like New York, Santa Fe, San Antonio, and Washington, DC. But we’re most known for touring like “Roaming Coastal Maine”, “National Parks”, and we even have a tour “Montana” featuring Yellowstone, which has really taken off. You know, we’re the only major tour operator running a Montana tour.
So we have regional; we have things like “America’s National Parks” that go through Scottsdale all the way through five national parks, to Rapid City and then to Denver. Then we got a lot on the East Coast; see the antebellum homes in Charleston and Savannah, or go“Colours of New England” for the fall foliage, or stay at the Grand Hotel on the “Mackinac Island” tour, bookended by Detroit and Chicago. So we have a lot of products!
A lot of products, indeed! So what is it about those products that resonate specifically with the Aussie traveller?
There’s so much to see in the United States; it’s like the size of Australia, pretty much. But the rugged beauty and the ease of getting around, I think, is what draws the Australian traveller to the US.
And when they’re touring, they get to go to places you couldn’t get to on your own because it’s so massive, and there’s so much to see. When you have a local guide, they explain the things that make a difference.
So say you’re in Maine. Yes, you can go and have a lobster meal, but you want to meet the lobster fishermen and say, “how do you do this?”, “why did you get up at four in the morning to go out fishing?” and “what’s it like in the winter?”. When you actually get to talk to those characters, it makes all the difference in the world.
I hear the lobster rolls in Maine are a must.
From the lobster roll to the baked, stuffed lobster, it’s tremendous.
It’s on the bucket list! How about the Australian travellers considering dipping their toes into the US for the first time? What kind of tours do you think would best suit their needs?
Well, most want to go to the national parks in the Grand Canyon, but some just want to go to Yellowstone for something shorter. A tour called “America’s Cowboy Country” does Yellowstone and Rapid City. You’ll see Mount Rushmore and Crazy Horse, a great Indian sculpture, and much more. It’s so rugged and beautiful; people love it.
But not everyone’s the same. Australian tourists might want to see New York City, for example. And so we have a “Spotlight on New York City” tour, which will take you to Broadway for a show, and in wintertime, to Radio City Music Hall.
So, there’s so much! The good thing is that our tours are inclusive, so it incorporates things that become expensive if you don’t pre-package it.
What about those of us who have visited the US before but want to delve a bit deeper. What kind of tours do you suggest?
They may want to do music city tours to see the history of Elvis and Beale Street, and we do that. Our “America’s Music Cities Holiday” goes into Nashville and Memphis. You’ll see the Graceland house, stay right next to the Grand Ole Opry, and visit the historic Studio B, where many of the great entertainers have recorded their hits. And you finish in New Orleans, which is just, you know, music city with its jazz scene.
That’s a big, big seller to the Australian market too, but tourists may want to go to the historic homes down south in Savannah and Charleston with something like the “Southern Charm” tour. That’s great; you stay in a Jekyll Island Resort, which takes you back to the 1800s.
I did wonder if you’ve had an outstanding moment in your touring history of America, maybe a “hidden gem” that you’d like to share with us?
You know, you don’t necessarily expect some of those moments, like the Grand Hotel on Mackinac Island. You get to stay at this iconic hotel built in the late 1800s, and it takes you back to a time when touring was really only for the rich and famous.
You’ll have a great dinner at the hotel, but then there’s also ballroom dancing or just relaxing on the hotel’s front porch, which I believe is the largest front porch in the world. You just sit back in rocking chairs overlooking the Straits of Mackinac. It doesn’t get any better than that.
What else excites you most about travel to the US in 2023?
Well, the world has opened up, and Australians are flooding back into the world, particularly the United States. There’s so much to see, and as airfares come down, and they will over the next few months, you’ll see a lot of last-minute bookings.
I think they will be flooding back! That leads me to ask why Aussie travellers should “go Collette” for their US travel experiences. What sets you apart from other tour operators?
In terms of financial stability, we refunded over $260 million in cash to Australian travellers, which I believe is the best in the travel industry. So you know we protect the customer. When they’re booking, if they’re worried that they may need to cancel for any reason, travellers know they’ll be able to move their booking to another date or get a voucher. I think that separates us.
And then, it’s a five-star experience at a four-star price. There’s so much to do in the United States, it’s just one of the greatest destinations in the world, but we hit the bucket lists of what people want to do. Whether they want to choose a small tour experience with 18 to 20 people or the classic tours that will average about 36 people, or if they’re after a city-stay like New York, Nashville or Washington DC, we have all those programs.
One last question! So you have to have lobster rolls on the East Coast, right? But what’s one thing you must have if you’re going to the West Coast?
Alaska king crab. You can get it from Alaska down even to Washington State on the Pacific Northwest or, of course, on a Collette tour of Alaska. And you don’t just have to go to Alaska in the winter. You can go from the Northern Lights in the summer.
That’s actually another popular destination that we haven’t brought up yet; the “Alaska’s Northern Lights” tour. It’s spectacular!
Latest News
Travel Weekly announces a new team to helm Australia’s No.1 travel trade title
Some shameless self-promotion from us, but we thought you needed to know who's bringing you the news.
IHG reveals plans for Brisbane’s first Kimpton in 2028
Just another reason to book that trip to Brisvegas. But don't jump the gun, it's not open until 2028.
Cruiseabout’s first store in five years opens in Perth
Perth gets a break from being behind the rest of the country with the addition of the first Cruiseabout store.
ATAS complaints process acknowledges non-economic loss
A High Court case win over 'disappointment and distress' on a cruise gone wrong prompts ATIA complaints change.
Cunard previews new Queen Anne
Yep, this one does exactly what it says on the tin.
Bunnik Tours unveils latest expansion to Iceland
Just as the Icelandic vikings did many years ago, Bunnik is expanding into new territories.
Australia’s first glamping retreat turns 25
25th anniversary gifts usually come in silver. Ours comes in the way of a news story.
Embrace the journey: Traversing the world with the Shokz OpenRun
If you’ve been on the wrong side of a final call in the airport, or missed the stop on rail journey, it might be time to invest in a pair of Shokz OpenRun headphones. Originally marketed as headphones for fitness fanatics, runners or cyclists with a keen to steer clear of a prang with a car, […]
Tourism Western Australia MD Carolyn Turnbull departs
Turnbull hints her new role will see her staying in the tourism and hospitality industry and who can blame her?
DriveAway launches Brit-Euro Blitz campaign
If agents can put the foot down quick enough and get involved, there are some great prizes to be won.
Fly and Stay Free with the Great Southern
Unlike those dodgy scam phone calls you're getting more and more of, there's no strings attached to this deal.
Sober travel and TikTok guide Australian Gen Z trips
Can you call it a sober holiday if you enjoy a few glasses of red on the flight? We think yes.
Travel DAZE Exec Agenda REVEALED: top execs to speak on airline competition
As the industry reels from Bonza's implosion, it is more important than ever to ask the big questions.
TTC: Deals are driving up demand for September trips
The latest market research from TTC Tour Brands shows interest in international leisure travel remains high for 2024, with 77 per cent of Australians over 18 still planning trips this year. Notably, 28 per cent of those travellers are eyeing September for their journeys. Europe continues to be the most popular destination, with 68 per […]
Skroo says Rex will need deep pockets to fill lost Bonza slots
The door is open for Rex, and anyone else who wants to launch a regional Aussie airline...
Sno’n’Ski Holidays unveils 2025 mega famil to Colorado!
Let the games begin - this is certainly not a famil that you will want to miss!
Walk Japan launches Kyoto: Mountains to the sea walking tour
There are two types of people, one who enjoys walking on holiday and another who enjoys sipping Mojitos by the pool.
Which destination had a 48% boost in bookings following 10 MILLION TikTok views?
Here's a clue: it's not Malabar Beach.
Asher Telford appointed General Manager of SeaLink Whitsundays
Telford has plenty of reasons to smile after SeaLink doubles down and makes him GM after buying his tourism operation.
Qantas ‘working urgently’ to fix app data leak
Qantas is looking into customer reports that passengers have this morning been able to access other passengers’ personal information on the airlines app. X user Lachlan posted that he was able log into different accounts every time he opened the app. My @Qantas app logs me in to a different person each time I open […]
Hilton Expands Presence in North Queensland with the signing of Hilton Garden Inn Townsville
Heading to a North Queensland Cowboys clash? Hilton Garden Inn Townsville is set to open, but not until 2026.
Rail Europe ANZ: making dream journeys come true
Rail Europe's running a lottery! You're not going to win millions, but you might just snag a free holiday.
Bonza’s future on knife edge
It would seem a long road back from here, perhaps a knife's edge is too much credit.
Revamped Wailoaloa Beach hotel opens as Crowne Plaza Fiji Nadi Bay Resort & Spa
Crowne Plaza Fiji Nadi Bay Resort & Spa is open and ready for bookings after the first phase of a multi-million-dollar transformation. Part of IHG Hotels & Resorts’ premium collection, the transformation has seen the completion of 106 guestrooms showcasing contemporary interiors reflective of the premium Crowne Plaza brand and is a first for the […]
Nielsen Data reveals brands spending big to attract Aussie tourists
Trip A Deal, Virgin and Ignite Travel walk into a bar, blow their cash on travel advertising instead of the pokies.
Kamalaya Koh Samui clinches clutch of wellness awards
Kamalaya Wellness Sanctuary & Holistic Spa has so far clinched five prestigious awards in 2024, including being inducted into the ‘Hall of Fame’ at the World Spa & Wellness Awards in London. Founders of the Koh Samui sanctuary and spa John and Karina Stewart expressed their heartfelt gratitude for the awards. “We are profoundly honoured […]
Jetstar offers 200,000 return for free flights to celebrate 20th anniversary
Jetstar hits 20 and everyone else gets the presents with free return flights to domestic and international destinations.
Amora Hotels & Resorts set to double APAC portfolio, announces new Sydney office
Staff in the new Sydney office have been welcomed by a week of rain on the forecast.
RIU opens Chicago hotel and rooftop bar a few steps from the world-famous Magnificent Mile
Rooftop cocktails hold a dear place in your heart? Look no further than RIU Chicago.
How can travel agents best sell cruises? Uniworld’s Alice Ager tells all: Travel Weekly TV
Agents, you don't want to miss this. Yes, that's the case with everything in the newsletter, but we really mean it here!
South Africa bookings are back in action
It's a wrap! South Africa in the news with resumed flights, film fest and booking tech.
Agents’ chance to score free spot on Intrepid trip to Antarctica
This is the trip of a lifetime, even if you are scared of the cold!
Bonza nosediving amid mass cancellations and reports of repossessed planes
Bonza's days appear to be numbered as the low-cost carrier today announced mass cancellations around the country.
Amy Poehler joins Vivid Sydney event
Oh Joy! Hit comedian Amy Poehler will make an emotional appearance at the Sydney Opera House for Vivid.
Pullman Sydney Penrith ties up with Trilogy Hotels, announces new GM
The crew from Trilogy hotels doing their best impression of the Penrith front row here.
Linkd appoints Carolyn Nightingale and Lawson Dibb to new roles
Linkd Tourism sings praises of Carolyn Nightingale and dubs Lawson Dibb as Kyushu Tourism Office guru.