Collaboration, cruise-inspiration & clarity: CATO’s MD spills on its new Touring Academy
The Council of Australian Tour Operators (CATO) today announced the CATO Touring Academy to better train agents and industry newcomers on the touring sector and CATO-affiliated businesses.
With industry-wide skills shortages, the constantly evolving nature of tours and agents’ growing need for easily accessible sector-specific training all constants of the travel industry, CATO has taken a step forward in catering towards agents’ needs.
This move will ensure “sector-specific training complemented by brand-specific training,” according to CATO’s managing director Brett Jardine.
“We need the industry to really understand the breadth and depth of product that’s available in the land supply sector,” he said.
Jardine, who previously spent a decade working at the Cruise Lines International Association (CLIA), said the CATO Touring Academy was inspired by CLIA’s own industry sector-specific training.
“We’ve modelled this online platform on what’s worked really well for CLIA,” he said.
By taking inspiration from CATO’s high seas roaming counterparts, the council can specifically address the industry wide skills shortage that continues to linger over two years after the Australian international border reopened.
“Post-COVID, we’ve lost a lot of people, both in the retail space and in our spaces – tour operators and wholesalers – so [we’re] addressing the skills shortage and giving business owners that are looking to employ new staff something that they can lean on to help them teach newcomers to the industry as well as elevate the level of expertise with their existing staff,” Jardine told Travel Weekly.
This new educational program strives to better educate agents on not just the offerings of CATO’s partners, but educate on how the touring sector has evolved over the past decade.
“If you said to someone, ‘What’s a tour?’ five years ago, there’d probably be an immediate picture in their head of an older person getting on a coach with 40 or 50 other people,” Jardine said, adding that this is not exclusively what a tour is today, with tours ranging from large groups on buses down to a couple or a solo travellers of a wide age range being escorted by a tour guide.
This is what the program aims to not only explore but also better communicate to agents unfamiliar with the evolving nature of tours and tourism.
But it wasn’t just Jardine and the team at CATO that conjured up the new touring academy. The council’s many partners were essential to the formation of the touring academy, with one player taking a leading role.
“The largest privately owned brand in the travel industry world – The Travel Corporation – have played an absolutely [huge] role in supporting what CATO’s doing here and we’re very appreciative of that,” Jardine said.
While the CATO MD acknowledged TTC’s enormous contribution to the touring academy, he commended the way that all of CATO’s major partners collaborated, once again complimenting the cruise industry for its inspiration to the new program.
“The cruise industry have done it very well for many years and recognition of that approach from within our space was needed to be able to ensure everybody goes to the next level,” Jardine said. “The best analogy is ‘rising tide lifts all boats’ – it is a fact in this space as well.
“We need the larger brands – The Travel Corporation, Globus, APT, Scenic, Intrepid, G Adventures – we need those guys working together to help lift all the other specialist operators that sit beneath… Because one day, one of those smaller niche brands is going to be the next Intrepid or G Adventures.”
This accreditation program, which Jardine anticipates will go live in April, will encourage agents to look at the benefit of booking with Australian tour operators and wholesalers. On average, 20 per cent of the money spent with CATO-partnered businesses stays in the Australia and agents and their customers that book with these businesses are covered by Australian consumer law.
This, alongside the array of up-to-date touring information and product offerings, will be gradually rolled out starting in the second quarter of 2024.
“The whole Academy will continue to evolve as we add more and more material in the future, and that means a wide range of elective modules to help agents understand the different types of touring that are available – all the different niche sectors – as we gradually add member brand training and destination training from our tourist board members as well,” Jardine said.
“What we see when we first launch in Q2 versus what it’s going to look like in 12 months time will be chalk and cheese.”
Read up on the initial Touring Academy announcement here.
Featured Image: Brett Jardine – CATO
Email the Travel Weekly team at traveldesk@travelweekly.com.au
brett jardine cato council of australian tour operatorsLatest News
Linkd appoints Carolyn Nightingale and Lawson Dibb to new roles
Linkd Tourism sings praises of Carolyn Nightingale and dubs Lawson Dibb as Kyushu Tourism Office guru.
Celebrity Ascent makes its European debut
Choosing to cruise this northern summer? Celebrity Ascent promises to raise the bar.
NCL opens sales for Norwegian Sun’s APAC debut, announces 14 new voyages
It was to be 13 new voyages we heard, but given the numbers unlucky nature, an extra had to be thought up.
Inside Travel Group appoints Tom Welland Global Trade Marketing Manager
Heidi's Tom Welland heads to Inside Travel Group as its new Global Trade Marketing Manager.
Federal Government rolls out $1.4m program to promote careers in tourism across regional NSW
The Government taking a break from some of its pointier issues with some work in our incredible industry!
Australian visitors to South Korea surge
Japanned out? Aussies are adding South Korea to their bucket list.
G Adventures celebrates Dr. Jane Goodall’s 90th with new wildlife-focused trips
Fancy yourself as a bit of a conservationist? Put your skills to the test on the Jane Goodall collection.
Virgin Australia says suspended flights to Bali result of Boeing MAX delays
If only we had a company like Boeing to blame our mistakes on. Any takers? Get in touch!
Airline Review: Singapore Airlines Business Class – A380-800
The iconic Singapore Airlines' A380-800 is in a class of its own - business class that is.
South African Airways to relaunch Joburg – Perth flights as economic ties strengthen
Bringing two of the world's most distinctive accents closer together, for good or for bad is yet to be determined.
My journey: Before becoming a travel agent I was… a palliative care nurse
Australind Travel & Cruise, Travellers Choice member Saibra Twigg reveals her life as paediatric nurse then to palliative care before a career leap to travel agent. How did you become a palliative care nurse? ST I went straight from school in nursing and initially specialised in paediatrics, working at Perth’s Princess Margaret Hospital for Children. […]
Emirates unveils future plans with new hub at Al Maktoum International Airport
We've also been looking into our future. It involves plenty of famils, we hope.
Australia fails to make top 10 destination list for American travellers
Australia's top cities have failed to make the grade with American travellers this northern summer, with no local city in the top.
APT Launches 2025 Asia Adventures
APT has launched its Asia Adventures for 2025, including new luxury holidays in India, Sri Lanka and Japan. Five new tours lead guests to the highlights of India, including a seven-night cruise along the rarely travelled Lower Ganges aboard the Ganges Voyager. Further south, Sri Lanka’s greatest destinations are revealed on a new 15-day Land […]
ANZAC Battlefield travel on the 2025 bucketlist
As Anzac Day dawns, agents prepare for a surge in bookings for the 110th anniversary of the Anzac Cove landings.
Former Channel 9 Getaway host and founder of TRIBE Jules Lund to speak at Travel DAZE
From blond-tipped travel reporter to Travel DAZE speaker, Jules Lund cuts through the BS.
HX’s Roald Amundsen finds aliens in the Antarctic
Forget whales, HX's MS Roald Amundsen captures aliens in the Antarctic - and they're not pretty.
Mayhem in France as 70% of flights face cancellation
I mean it wouldn't be France if there wasn't at least one strike.
Etihad Airways launches double-decker service with world’s only in-air three-room suite
We imagine falling asleep in the three-room suite is superior to falling asleep on your neighbour's shoulder.
Norwegian Cruise Line launches 2024 Europe travel season
Europe certainly has a lot of ports. Its time for Australia to up its game.
“The power of travel for positive change” – Intrepid’s Jenny Gray hails controversial all-women Saudi Arabia trip
There is an awful lot to love about this tour from Intrepid. Where do we sign up?
Princess names the Sun, unveils Sanctuary Collection + Star Princess to Alaska in ’26
A huge bottle of Veuve was smashed into the side of the ship to make things official. So no, we couldn't snag a glass.
Collette special offers across peak northern summer season
If you are craving a trip to Europe then grab this deal with both of your grubby hands.
Air India and All Nippon codeshare between the two countries
Here at TW we agreed that the photo would have worked better if they had swapped planes.
A&K offers minimum 18 weeks paid parental leave
Contrary to what the photo suggests this benefit is only applicable for humans. Back to work Mrs Jumbo.
NH Hotel Group rebrands as Minor Hotels Europe & Americas
Hang around the bends of the hotels. We imagine they will be full of a lot of branded content.
Scenic Eclipse II – the business of creating unforgettable life-changing memories
These cruise brothers from another mother offer a view of cruising on Scenic Eclipse II that is poles apart.
MSC builds new hospital ship with Mercy Ships
If you want to read a story that puts a smile on your face then this is the one for you.
“I peed on myself watching this” – Social media users squirm at Royal Caribbean’s Harmony of The Seas 55ft dive video
TW is not responsible for any involuntary actions your body might have after watching this video.
FLIGHT REVIEW: Qantas Boeing 787 Dreamliner business class
The real bonus is you're unlikely to be around screaming children. Hoorah!
Traveltek offers travel agents new rapid deploy cruise website
As always, if you have any issue with the platform, just turn it off and on again.
Experience whale watching & classical music at the Australian Festival of Chamber Music in Townsville
Disappointedly, the whales do not start singing in tune with the orchestra. Opportunity missed.
Fond, very Fond. London hotel famed for James Bond link adds ‘Classic Comforts’ lunch menu
James Bond author Ian Fleming was so fond if this hotel, it inspired the legendary phrase ‘shaken, not stirred’.
What sets Eclipse Travel apart with Africa expert Hilary Dubyk: Travel Weekly TV
If you want to know more about Africa, then Hilary Dubyk is your person.
Surge in Australians visiting Japan
Feel like all of your friends have just returned from Europe? Now it's Japan.
Seabourn announces Western Kimberley Traditional Owners as Godparents of Seabourn Pursuit
Seabourn has named Western Kimberley Traditional Owners, the Wunambal Gaambera, as Godparents of the ultra-luxury purpose-built Seabourn Pursuit. It is the first cruise line to appoint Traditional Owners as godparents of a ship. Seabourn Pursuit embarks on its inaugural season in the Kimberley region this June. The naming ceremony will take place on Seabourn Pursuit’s […]