On Fridays we only read two things; the Big Fat Agent Wrap and the wine menu at the pub across the road.

An authentic Fijian experience with Excite Holidays!

Excite Holidays and Fiji Airways recently treated a group of agents from the Express Travel Group to an authentic Fijian experience to celebrate the inaugural Fiji Airways flight from Adelaide to Nadi.

Over three days, with the help of Tourism Fiji, the group were shown all that this incredible destination has to offer. The agents stayed at the stunning DoubleTree by Hilton Fiji at Sonaisali Island, where they enjoyed cocktails by the pool and indulged in all that the resort has to offer. The group also had the pleasure of visiting the breathtaking and newly-opened Fiji Marriott Resort Momi Bay, as well as the luxurious Hilton Fiji Beach Resort & Spa. All were met with raving reviews and plans to return!

During their time in Fiji, the agents embarked on a culinary adventure, enjoying delicious local cuisine as well as incredible sunrises and sunsets. They even had the opportunity to take part in a SeaSpray Sailing Adventure thanks to South Sea Cruises, which they said was a trip highlight! The agents boarded their vessel at Mana Island and spent the day exploring the crystal clear waters, the stunning beaches and beautiful lagoons of the Mamanuca Islands. The agents also had a great time getting to know the locals over a delicious lunch.

The trip was hosted by Excite Holidays’ very own Paul Groundwater, with Lesieli Fatai from Fiji Airways, Lucy Hunter from Express Travel Group and Kara Nelson from Tourism Fiji all in attendance.

Master your Cashflow with DFK AUS & NZ

The practical and insightful online webinar will assist with mastering the five important elements to cashflow to boost your business growth. Guest speakers include DFK Business specialists, Steve Heller and Gavin Johns.

When: Wednesday 26 July 2017, 11:00 AEST.

What is covered?

• Learn the crucial difference between cash and profit in your business to develop a working capital plan so you never find yourself in crisis mode again.
• Learn how to easily create and monitor a cash flow budget so you can control your business future, be able to make quick decisions and take bold action.
• Understand your day to day working capital requirements and how to manage your business so customers pay you on time and you can always pay your bills on time.
• Understand your longer-term funding requirements and how to manage your business so you will have the cash flow to allow your business to grow and take advantage of opportunities as they arise.
• Understand how to secure the right finance for the right purpose to save on interest and pay your loans out faster.

Escape Winter with G Adventures

Travellers to save up to 25% on select worldwide tours with G Adventures through their ‘Escape Winter’ campaign. The adventure company currently has offers of up to 25% OFF on eligible departures across select worldwide tours, which include such destinations as the USA, India, Costa Rica and the British Virgin Islands.

Adrian Piotto, Managing Director for G Adventures’ Australia and New Zealand believes the ‘Escape Winter’ campaign is a chance to shrug off the snuggie and set out for some of the most exotic places in the world.

“The Winter Escape campaign is designed to enable travellers to book a last minute – and often much needed – holiday to not only seek the sunshine and warmth, but to relax and break up the working year.”

Trips vary in length and style, with opportunities to explore many iconic regions around the world – the perfect escape for any Aussie traveller.

Discounted offerings include: India River Cruise, Costa Rica Quest, Highlights of the Deep South, and Cambodia Experience.

Ana Famil to Okinawa, Japan

ANA along with the Okinawa Convention and Visitors Bureau and Hilton Hotels, co-hosted an exciting familiarisation trip where guests experienced the secret island paradise of Okinawa on a five-day journey.

Guests included Maryanne Osborne -The Travel Authority, Katherine Pollard-Spencer Travel, Marcela Hrncir-Mary Rossi Travel, Robin Barret-Travel Managers, Louis Miles-Flight Centre, Melissa Gray-Chisholm & Turner Travel Associates, Trent Potter-Travel Emporium, Chevey Molina-Egencia.

The group experienced ANA’s Business Class cabin in the innovative 787-9 Dreamliner. ANA offers daily flights from Sydney to Tokyo (Haneda) with connections to over 40 domestic destinations across Japan, including the major airport hub, Okinawa Airport.

The group stayed at the Conrad Hilton Tokyo before travelling to Okinawa where they stayed at the picturesque Hilton Okinawa hotel. This was followed by lunch at the tranquil Double Tree by Hilton Naha Shuri Castle. Shortly after soaking up some sunshine, the group had an interactive cooking class experience at Taste of Okinawa. Further highlights included snorkelling at Zamami Island and visiting the Zakimi-jo Ruins, a UNESCO World Heritage site. The trip concluded with a dinner at Hilton Odaiba. Picture credits: Matt Leedham.

World Journey’s 2018 Itinerary 

World Journeys have released their range of small group hosted journeys to some of the world’s most fascinating destinations in 2018.

All tours are guaranteed to go, with a maximum of 18 guests and no minimum number. In addition, all tours are guaranteed to be fully hosted. A popular inclusion in all tours is gratuities, which are all handled by the Host on behalf of the group.

Destinations for 2018 include some favourites which have featured every year since World Journeys was launched ten years ago – such as the ‘Grand Tour of South America’, ‘Best of the Med’ and ‘Best of Southern Africa’. Other more recent additions to ‘hot’ new destinations reappear, having been enhanced every year based on feedback, such as the popular ‘Cherry Blossom Japan’, ‘Castro’s Cuba’, and ‘Madagascar’. New for 2018 is a 20-day journey through Croatia and Slovenia, departing 9 June 2018.

Book and deposit prior to 30 November 2017 to save $400 per couple (or $200 per person) on all 2018 departures. Clients who have enjoyed a World Journeys hosted Journey in the past are welcomed back with an additional $200 per person “past passenger” saving.

Special Discounts with Qatar Airways 

Qatar Airways is celebrating winning the Skytrax “World’s Best Airline” award by launching its ‘Fly with the World’s Best Airline’ global sales campaign. Passengers can now take advantage of special discounts on fares to a host of popular holiday destinations, including its recently launched routes to Nice, France and Dublin, Republic of Ireland, as well as many other destinations on the airline’s growing global network that now spans six continents.

From now till 19 July, Perth passengers can enjoy the week-long promotion with attractive fares for Perth residents. Fares to London, Dublin and Nice start from AUD 1,150* and is valid for immediate travel until 10 December 2017.

Further discounts are also on offer for our recently announced destinations including Nice, France; Skopje, Republic of Macedonia; Sohar, Oman and Prague, Czech Republic. Additionally, Qatar Airways Privilege Club members will enjoy additional Qmiles incentives when they book on qatarairways.com.

In addition, passengers travelling from Perth to London can find themselves on Qatar Airways newest premium cabin – Qsuite – after a convenient brief transit in Hamad International Airport.  Qsuite features the industry’s first-ever double bed available in Business Class, with privacy panels that stow away, allowing passengers in adjoining seats to create their own private room.

2017 Rail Expert winners announced

More than 300 travel agents across Australia and New Zealand graduated with flying colours from this year’s Rail Expert training program, with an elite group of consultants also securing themselves spots on an unforgettable rail famil across Europe. The 2017 Rail Expert program required travel agents to complete a total of 10 modules, the majority of which focused on some of Europe’s most popular rail networks, including TGV France, Swiss Travel System and Eurail. For the first time ever, the training initiative was supported by all of Rail Europe’s Australian distribution partners – Infinity Rail, Rail Tickets and Rail Plus.

The top two graduates from four regions across Australia won places on the European famil, with this year’s winners including:

• VIC/TAS – Garrath Ridd (Helloworld) and James Hughes (Flight Centre)
• NSW/ACT – Lela Hopkins (Helloworld) and Telisha Kelso (Flight Centre)
• QLD/NT– Brenda Simon (Helloworld) and Brad Sward (Flight Centre)
• SA/WA – Caitlin Byrne (Flight Centre) and Katrina Miragliotta (Helloworld)

The top scorer for each of the 10 training modules also won a $100 VISA gift card, while every travel agent who qualified received a certificate and an ‘I’m a Rail Expert’ banner for their email signature. Agents are reminded that Rail Europe tickets are distributed via Rail Plus, Rail Tickets and Infinity Rail in Australia (Rail Plus in New Zealand). See www.raileurope.fr/wheretobuy for more details.

Helloworld Travel agents ‘head to the chapel’ on USA famil!

Ten lucky Helloworld Travel branded and associate agents recently took off to the USA on a famil thanks to Helloworld Travel, Viva! Holidays, Air New Zealand and Las Vegas Tourism.

Kicking off their tour with two nights at the Cosmopolitan in Las Vegas, the agents enjoyed exhilarating experiences in Papillion Helicopters and a hot lap in a Corvette Z06 thanks to Exotics Racing. Moving onto the Wynn Las Vegas hotel, agents attended the famous but controversial show ‘Absinthe’ and wrapped up their stay in true Las Vegas style, attending a mock wedding ceremony at the Graceland Wedding chapel.

Thanks to Las Vegas Tourism the agents also enjoyed visits to Planet Hollywood, Paris Las Vegas, The Bellagio, Vdara and the Aria hotels, rounding out their Las Vegas leg of the famil before hitting their next destination – California!

Surf lessons, sunsets and VIP shopping experiences were on the itinerary with some opting for the short 30 minute shuttle to Disneyland. Overall the agents were thrilled with their USA experience, and thanks to Viva!

Bentours Lapland Winter saving

In celebration of Bentours sponsoring the Scandinavian Film Festival, Bentours have released an incredible special on their most popular winter coach tour modules, which still have availability in Norway & Finland for their peak winter season.

On the 11 day tour Winter Lapland – Ultimate Arctic Adventure (with Tromso), travellers will experience this unique journey to Lapland and be amazed by a blend of first class travel, with the most fascinating and invigorating winter activities in the region. Weather permitting, you will see the breath taking Northern Lights from your bed. Experience Santa Claus Village and visit the home of Santa Claus in Rovaniemi. The highlight of this winter adventure is the ‘Sampo’ Icebreaker safari where you have a chance to take a swim in the fresh Arctic waters of Kemi.

Prices were from A$6600 per person, now from A$5940 per person. That is a huge saving of A$660 per person or A$1320 per couple! Valid for travel select dates Jan – Mar 2018. The Scandinavian film festival starts nationally from 11th of July. Conditions apply. Sale ends 15 Aug 2017.

North Stradbroke Island prepares for “Welcome the Whales” festival 

North Stradbroke Island in Brisbane’s Moreton Bay area, is looking to its best-ever winter season on the back of an early surge in the migration of humpback whales up the Queensland coast.

The importance of whales to Indigenous Australians is recognised in the annual Quandamooka Festival, with this year’s Yura Yalingbila (Welcome the Whales) comprising a weekend of traditional ceremonies, music, dance, interpretive tours – and the first ever Quandamooka Festival Gala Dinner. The Yura Yalingbila weekend will be held on Saturday 29 and Sunday 30 July, starting with the official welcoming ceremony and festival on Saturday 29 July (11am – 3pm) at Headland Park at Point Lookout on North Stradbroke Island.

The Festival is free to enter and will include traditional dance, arts, weaving, workshops, kids activities, food stalls, sand art and live music by Neil Murray (co-composer of My Island Home) and local female duo Blacksalt.

The bookings-only Gala Dinner, at $120 a head, will begin at five to watch the whales as the sun sets, with sparkling wine and canapés served on arrival and on sunset there will be a performance of traditional dances of the land, sea and ancient Quandamooka Aboriginal culture on the cliff top stage.

Vic social unites Magellan members and the Maldives

Recently Victorian members of The Magellan Travel Group came together at the Oaks on Market in Melbourne for a Social Event sponsored by Minor Hotels. The event sponsor generously awarded prizes valued in excess of $15,000 to some lucky Magellan members in attendance on the night. These prizes featured luxury accommodation packages across Minor Hotels’ Maldivian resorts and included seaplane transfers and massage vouchers.

Some of the most recent members to join the Group were in attendance. The Destination HQ team enjoyed their first Magellan event since officially joining the Group on the 1st of June. Whilst networking with his new consortia colleagues, Stuart Ingram, MD Destination HQ acknowledged a “great spirit of companionship and team within the room.” He went on to say that he was “thrilled with the move to Magellan. I am already experiencing great value and see so much opportunity for my business operating within the Magellan Group.”

Commenting on the event, Andrew Macfarlane, CEO of Magellan Travel Group stated that “these events are an initiative of the members themselves and are testament to the collaboration within the group.”

Easy Travel Insurance recognises mental health sufferers deserve quality travel insurance

It may come as a surprise to many Australians that clients who develop a mental illness after they bought a travel insurance policy and were forced to cancel their trip or change their plans, or who develop a mental illness while on a trip, were not covered by their travel insurer.

That remains the case with the majority of travel insurance companies in Australia, but according to Easy Travel Insurance MD, David Ringsell, that has all changed with travel insurance market leader, Easy Travel Insurance, through its comprehensive, quality range of travel insurance polices.

“It always seemed rather an anomaly to me that the onset of a mental illness that caused a change of plans or cancellation, or that happened during a trip, was not covered, whereas other illnesses would be, with in fact mental illness remaining uncovered even today by most travel insurance companies”, Mr Ringsell said.

Mr Ringsell said that he was particularly pleased that Easy Travel Insurance now offers policies that cover mental illness before and during a trip, with Mr Ringsell adding that the decision to make these changes eradicate the anomaly he has been very much concerned about for some time.

itravel Welcomes Its First Link Affiliate!

itravel has welcomed its first Link affiliate in Port Douglas. Nannette Gledhill at Red Skies Travel is excited to be promoting her own brand.

“I’m loving my new lease on life. Being a Link affiliate I really do get to run my business my own way. itravel makes me competitive with the bigger players and I’ve got one-on-one support if I need it. It’s the best of both worlds,” Nannette said.

itravel have dubbed their Link affiliate model as “Friends With Benefits”.

“We are small enough to know our network on a personal level but big enough to provide a competitive package for mobiles, affiliates and franchisees,” MD Steve Labroski said.

Sri Lanka is now on sale

Sri Lanka has been on Australian travellers radar for some time and now with the recently introduced daily direct flights from Melbourne to Colombo and the country’s recently awarded titles of “leading adventure tourism destination” and “leading destination for the region” at the recent World Travel Awards Asia & Australasia 2017, there has never been a better to time to plan a holiday there.

Beyond Travel, are celebrating its recently launch India/Sri Lanka division – India & Beyond with a selection of introductory Early Bird discounts on private tours. Save between $200 and $400 per couple on a range of newly released private tours, when you book by September 30, 2017.

The 13-day private tour “Sri Lanka Uncovered” from the coastal town Negombo, north of Colombo and travels inland and north to Kandy, down through the centre of the country and then follows the coastline in the south through Yala National Park and back up towards Colombo.

It includes four star accommodation with daily breakfast and most dinners, transportation including private car and driver and rail, transfers and services of a local representative. It is now priced from $3080 per person twin share, save $400 per couple.

Africanews launch free App on the App store 

Now available on the App Store, Africanews app offers free access to all iPhone and iPad users to catch up all the news published on africanews.com, all programmes as well as Live TV. The application is designed to keep you informed wherever you go and whenever you need it, from your iPhone or iPad. Africanews app offers the possibility to manage your data plan with the OFFLINE mode and DATA SAVINGS features.

Africanews app is available for free on the App Store, both English and French languages.

• Push notifications for Breaking News
• Africannews Live to watch the channel 24/7
• Constant updated time line
• Editor’s choice for global news
• A rich content (media content with pictures, tweets and videos, live blogging)

Explore Spectacular South India with A&K

Abercrombie & Kent have released a new and inspiring small group journey through Tamil Nadu, in India’s South. Included in the group journey will be a tour of entrepreneurial projects in Mahabalipuram and Pondicherry. Here, travellers will learn about the many issues facing impoverished communities and the local women who are leading the charge in tackling these issues and making a real difference to local communities.

With visits to important temple towns, small villages, workshops and local kitchens, personal and uplifting stories will be shared along the way, creating a truly unique experience.

Another highlight is the faded charm of Pondicherry’s Old Quarter, former home of the French East India Company and film location for ‘Life of Pi’. For every A&K traveller that embarks on this journey, a contribution will be made on their behalf, helping to provide local employment for one knitter for one month and skills training for five women at the Hand in Hand India project.

Qantas Frequent Flyers booking this journey before 31 August 2017 earn 1 Qantas Point per dollar spent. Terms & Conditions apply.

DANII Foundation Jelly Bean Ball a huge success!

The annual DANII Foundation Jelly Bean Ball was held with great success recently at the Hyatt Regency in Sydney, with over $230K raised for the foundation. Featuring the Australian Girls Choir amongst the entertainment and TV presenter Stephanie Brantzas hosting the evening, the fundraiser was a fantastic function!

Helloworld Business Travel was delighted to be involved in the event as Gold Sponsor again in 2017, supporting the foundation which is dedicated to the prevention of life threatening Dead in Bed Syndrome (DIBS) and the only organisation dedicated solely to the improvement of the safety and quality of the lives of Type 1 Diabetes sufferers.

The DANII Foundation was formed in 2012 by Donna and Brian Meads-Barlow from Donna Barlow Corporate Travel, a Helloworld Business Travel member, and they continue to drive education and awareness of Type 1 Diabetes and the challenges faced through it.

Amadeus launches new marketplace for Destination Content

With a myriad of adventures and experiences awaiting travellers, the tours and activities market is booming. Travel activities account for 9% of global travel revenue and this segment is growing faster than the total travel market.

However, no longer does a ‘one size fits all’ approach work and travellers want to choose the options that best suit their interests, schedule and budget. To respond to this, Amadeus have launched Amadeus Destination Content, a user-friendly marketplace that allows travel agents to book and purchase destination content via their preferred booking platform – Amadeus Selling Platform Connect.

Thanks to partnerships with City Discovery (a VELTRA® company), TurboJET, World Airport Transfer, and Jayride, Amadeus Destination Content offers in excess of 9,000 unique tours and activities, airport transfers for more than 1,000 airports worldwide, and ferry services for major destinations in Asia Pacific.

The new marketplace allows travel agents to offer their travellers a complete and personalised journey in addition to saving time, money (10 per cent lower than retail price), and having a peace of mind.

NYC & Company Group training program

Become the next New York City Specialist by completing our online training program. Once completed you will join our exclusive database and will be updated on all things New York City.

On your next trip to this amazing city you will receive a complimentary Trade Pass and CityPASS, providing access to New York City’s iconic museums and attractions. 

For more information on NYC go to www.nycandcompany.org/traveltrade

Travelmarvel’s ‘Travel More’ Sale Encourages Clients To Extend Their Holiday

 Travelmarvel are launching their ‘Travel More’ Sale, which encourages clients to extend their holiday with great deals across a range of destinations. Running for the next eight weeks, the campaign includes savings of up to $1,500 per couple in addition to airfares deals.

Agents can offer free return flights to Europe, plus a saving of $1,000 per couple, when their clients’ extend their 15-day European Gems river cruise from Amsterdam to Budapest with a land journey. Travelmarvel add-ons include Eastern Europe, Italy and an Alpine Discovery visiting Zermatt, St Moritz and Salzburg.

Agents with clients dreaming of South East Asian adventures are especially looked after, with Travelmarvel offering free flights and an additional $1,500 per couple saving when a 5 Day Hanoi & Ha Long Bay journey is added to the 12 Day Essential Vietnam and Cambodia.

This offer will have guests cruising the Mekong on board the superbly appointed RV La Marguerite, and touring Siem Reap and Ho Chi Minh City in premium level comfort, from just $5,845 per person twin share for 17 days, including savings. Other destinations in the sale include Myanmar, China, India, Canada and Alaska.

TTC Weekly deals

Youth Travellers can SAVE up to 10% OFF select Busabout, HAGGiS Adventures & Shamrocker AdventuresWinter trips when they book and pay in full before July 31 2017. On an Ultimate 25-day Winter Adventure they’llSAVE $295 off per person travelling from Amsterdam through the Bohemian Capital of Prague, with the abundance of pizza and romance waiting for them in Italy, finishing with the snow-capped mountains of Switzerland. These destinations are incredible during the winter; with amazing museums, cosy bars, and the best architecture that Europe has to offer!

Priced from $2,654 (including discount), including their Busabout crew, 25 nights’ accommodation (hostel or hotel multi share) and breakfast every day, comfortable coach transportation and all orientation walks in each new city. Offer valid for any trip departing between 13 November 2017- 4 March 2018. To book quote promocode CHILLOUT.  For more information and a range of other winter Europe trips on sale visit http://www.busabout.com/ or call 1300 287 226

Book your clients with Insight Vacations on 2018 European holidays at 2017 prices and they will continue to save with an additional early payment discount of 10% off when they book and pay in full before 14 December 2017.Guests will save up to $387 per person on the 14-day Country Roads of Croatia escorted journey from Zagreb to Dubrovnik. They will discover the pristine landscapes, idyllic islands and sun-dappled seas of Croatia, where fortified towns of cobblestone and terracotta echo a time gone by.

Priced from $3,488 per person twin share (including discount) price reflective of departure on 21 April 2018 (other departures available, subject to availability). For full terms and conditions visit insightvacations.com or call 1300 727 767.​

Alaska’s Glaciers & Whales

Calling all explorers! Book your clients on an 8-day small cruise journey with UnCruise Adventures where they will discover Alaska’s Glaciers & Whales  on the S.S Legacy ship and SAVE $250 per person when they book and deposit before 15 September 2017. Travellers will experience the Tlingit native culture on a private village tour of Kake, enjoy whale watching in Frederick Sound, hike through Tongass – the largest national forest in USA and hike on the terminal moraine of Baird Glacier.

Priced from $5,954*per person (discount included), including 7-nights cruise accommodation, onboard meals and beverages, transfers and baggage handling, entry fees to national parks/preserves and more. Available for departure on select Sundays between May-August 2018. For more information and full terms and conditions visit Adventure World at www.adventureworld.com call 1300 363 055 *Conditions Apply

Connect your clients to the real USA and Canada across 43 unique itineraries throughout North America. They can now book their 2018 experience with Trafalgar and Save 10% off when they pay in full before 26 October 2017. Guests can SAVE $365 off per person on the NEW 8-day Heart of the South with the Great Smoky Mountains guided holiday travelling from Atlanta to Louisville. Its all bourbon and bluegrass on this jaunt from the capital of the South to the heart of the Kentucky Derby, exploring the pristine beauty of America’s Great Smoky Mountains topped off with a Be My Guest experience dining with Muhammad Ali’s brother.

Priced from $3,285 per person twin-share, reflective of departure dates available between 25 April – 31 October 2018. For more information or a further selection of Trafalgar’s authentic, fun and effortless guided holidays visitwww.trafalgar.com or call Trafalgar on 1800 002 006(toll-free).*conditions apply.

Youth Travellers booking a 2018 European Summer departure with Contiki before 5th September 2017 will not only save booking at 2017 prices, they’ll receive an additional 10% off . Your clients can save from $459*off the29-day London to Athens + Greek Week trip. Travellers will take the slow & steady road from London to Athens, allowing  time to sip wine in Contiki’s French Château, drift along the famous canals of Venice & roam Barcelona’s romantic Gothic Quarter.

Essentially the ultimate European Sandwich! After all that exploring, they’re going to need the 8-day sail around the delicious Greek Islands. Priced at $4,766 *per person (including discount) and available for travel between 29 April – 30 August 2018. For more information visit www.contiki.com or phone 1300 266 845. *Conditions Apply)

Book your clients on a select 2017 or 2018 voyage through Egypt, India, China or Vietnam and Cambodia withUniworld Boutique River Cruise Collection before 30 September 2017 and they’ll receive a 15% saving on their river cruise & tour. For those clients in search of adventure, history and a look into daily life in Vietnam and Cambodia Uniworld’s 15-day Timeless Wonders of Vietnam, Cambodia & The Mekong from Hanoi to Ho Chi Minh City will take them through thriving capitals and exotic locales of complex pasts.

Including 12- days of captivating escorted excursions,  a 7-night Mekong River cruise in a Riverview suite onboard the Mekong Navigator with all the comforts of a 5 star hotel reminiscent of the French Colonial era, 7 nights in various deluxe hotels including daily buffet breakfasts, all transportation including flights within Vietnam and Cambodia and more! Priced fromA$7,300 per person twin share (including discount) departing 5 December 2017 (other departures available). For more information call 1300 780 231.

For a limited time book your clients on Creative Cruising’s 16-night Australia and Singapore cruise  package and they’ll receive a reduced cruise fare when they book before 31 July 2017. Cruising through the likes of Airlie Beach, Cairns, Darwin ending in Singapore, this package includes, a 14 –night cruise on-board Voyager of the Seasfrom Sydney to Singapore, 2-nights post cruise accommodation in Singapore, private transfer from hotel to airport, one-way economy class airfare from Singapore flying Qantas Airways and more!

Priced from $2,509*pp (returning to Sydney, other cities available for an alternate price) cruise starts 16 April 2018 *Conditions apply.Please visit www.creativecruising.com.au or phone 1300 362 599 for more information