Avis Budget Group has launched an online service that enables customers to spend less time at the counter when picking up a vehicle at any Avis or Budget location in Australia.
Developed to meet changing consumer demands within the car rental industry, the ‘Digital Check In’ feature is designed to speed up the vehicle check-out process by offering customers the option to pre-enter their details online prior to arriving at the location.
To use Digital Check In, customers should first reserve a vehicle via the Avis Australia or Budget Australia websites. They will be presented with the Digital Check In option once the reservation is confirmed.
Customers who have an existing reservation can access the Digital Check In option by entering their reservation number and surname at the reservation management pages for Avis Australia or Budget Australia.
Tom Mooney, managing director of Avis Budget Group across the Pacific, said the Digital Check In feature will enable faster vehicle pick-up for all Avis and Budget customers in Australia.
“Many Australians are prioritising their health and personal safety at this time, and are keen to practise responsible social distancing by limiting their exposure to other members of the public,” he said.
“We are pleased that the Digital Check In service will ensure customers can have a safe rental experience, minimising contact with others and spending a reduced time at the counter in all Avis and Budget locations in Australia.”
Avis Budget Group has also committed to enhanced cleaning and safety protocols amid the COVID-19 pandemic with the recent launch of the ‘Avis Safety Pledge’ and ‘Budget Worry Free Promise’.
Featured image source: Visit Victoria