Australia, New Zealand named amongst study into World’s “friendliest hotels”

Australia, New Zealand named amongst study into World’s “friendliest hotels”
Edited by Travel Weekly

    Research conducted by has identified the friendliest hotels in not just Hawaii, but for each country according to online reviews.

    To determine the friendliest hotels for hospitality around the world, it analysed 12.6 million reviews of more than 14,000 4 to 5-star hotels.

    Hotels were ranked based on the percentage of publicly available Tripadvisor reviews that contain the word “friendly.”

    The countries with the friendliest hotels are clustered in Europe, with four of the top five — including the UK’s Belmore Court & Motel — on the ‘old continent.’ However, it is an African hotel, the Kombo Beach Hotel in Gambia, that is friendliest of all.

    The UK boasts two top-ten hotels, and they’re both in Northern Ireland; Manor West Hotel, in the Republic of Ireland, also makes the grade. “Everything was a five star,” says one reviewer of Belmore Court & Motel, the UK’s friendliest hotel. “Amazing staff! Everyone was super helpful, phoning us cabs, dinner reservations and helping us navigate the area.”

    Australia’s Prime Minister Visits Friendliest Hotel

    Peninsula Boutique Hotel in Port Douglas is Australia’s friendliest hotel. It’s so friendly that the hotel manager even personally accompanied one guest on a day trip to the Great Barrier Reef — however, this guest was Prime Minister Anthony Albanese, so he may have gotten special treatment.

    Commodore Airport Hotel Christchurch

    New Zealand’s friendliest is an airport hotel in Christchurch. Despite its proximity to the airport, the Commodore boasts of being set on seven acres of land and featuring award-winning native gardens.

    “This is obviously a place that cares about people and the environment – great efforts to sustainability in the rooms as well,” says one guest. “I definitely recommend!”

    • The friendliest hotel in the U.S. is The Royal Sonesta Portland Downtown in Oregon (43.57)
    • North America’s friendliest hotel is the Summit Lodge Boutique Hotel in Whistler, Canada (47.10%)
    • Europe’s friendliest hotel is 3HB Clube Humbria in Olhos de Agua, Portugal (52.11%)
    • The friendliest hotel in the UK is the Belmore Court & Motel in Enniskillen, Northern Ireland (50.47%)

    Kombo Beach Hotel in Kotu, Gambia, is the world’s friendliest hotel, with 52.74% of reviewers calling it “friendly.”

    Hawaiian Hotels Among Friendliest in the U.S.

    One of the friendliest hotels was revealed to be The Surfjack Hotel & Swim Club in Oahu. (I’ve stayed there and can vouch for this!).

    The Surfjack reminds us that “in Hawaii, hospitality doesn’t come with a stiff lip and white gloves… true Hawaiian hospitality is about treating your guests like they were part of your ohana [family].”

    In true family spirit, some mentions of the Surfjack’s friendliness refer to the hotel being “pet-friendly.” Visitors can expect a warm welcome from the crew and a range of canine guests.

    Latest News

    • Destinations
    • Partner Content

    The Solomon Islands’ is ‘Kulture-plus’

    Be grateful that your experience of 'headhunting' is limited to some random dude reaching out to you on LinkedIn.

    Partner Content

    by Travel Weekly

    Travel Weekly
    • Cruise

    Cruise Traveller’s new Scottish Highlands cruise tour package

    Australian small ship cruising specialist, Cruise Traveller, offers a 20-night land and sea holiday in the UK aboard the Lord of the Glens. The tiny cruise line’s 52-guest boutique vessel, Lord of the Glens, is purpose-built to explore the intricate waterways and lochs of the Scottish Highlands. It boasts a rich, traditional ambience with polished […]

    • Cruise

    Celebrity Xcel’s keel-laying ceremony in France, with 2025 inaugural sail planned

    Construction has commenced on Celebrity Cruises’ next ship, Celebrity Xcel, with a keel-laying ceremony at the Chantiers de l’Atlantique shipyard in Saint-Nazaire, France. An Edge Series ship, Celebrity Xcel will set sail in autumn 2025, with several new yet-to-be-revealed offerings. At the ceremony, Jason Liberty, president and CEO of Royal Caribbean Group (RCG), the parent […]

    • Destinations
    • Tour Operators

    Globus unveils nine new independent tours for 2025

    Coach touring brand Globus has unveiled nine new independent tours for 2025, from Bangkok to Bali and Abu Dhabi to Nepal. “With Globus Independent tours, our guests are free to enjoy the many benefits of touring, untethered and unscheduled,” APAC head of marketing, Globus family of brands (GFOB), Chris Fundell said. “Providing hand-picked hotel accommodations, […]

    • Hotels

    Mandarin Oriental Hotel Group opens Mandarin Oriental Mayfair

    The Mandarin Oriental has opened a second property in London, the Mandarin Oriental Mayfair, in the heart of historic Hanover Square. Designed by internationally renowned Rogers Stirk Harbour and Partners, the hotel is the first new build in Mayfair in over a decade. Bringing a modern architectural approach to one of London’s most storied squares, […]

    • Hotels

    Outrigger Reef Waikiki Beach Resort unveils Coral Kids Club

    On top of its US$85 million (AU$150m) transformation, Outrigger Reef Waikiki Beach Resort’s new Coral Kids Club provides an engaging activity centre for kids. Designed for keiki (children), ages 5-12, the activity centre offers daily cultural workshops with hands-on activities rooted around the Āina Guardian workbook. It was developed by Candes Gentry, co-author of Eat […]

    • Hotels

    Minor Hotels announces fourth franchised hotel

    Minor Hotels has added to its portfolio of more than 500 hotels in operation after signing Oaks Melbourne on William Suites as its fourth franchised hotel. The 220-room apartment hotel is the third Oaks property signed under a franchise model after the Oaks Toowoomba and Oaks Townsville Metropole. The proven success of these properties highlights […]