AirAsia X suspends flights between AKL-SYD in favour of service to Gold Coast

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Edited by Travel Weekly


    AirAsia X today announced the resumption of the popular Gold Coast – Auckland route from 3 February 2024 in response to strong demand.

    At the same time the airline will be suspending services on the Auckland – Sydney route from 31 January 2024 to facilitate the new services to and from the Gold Coast.

    AirAsia X CEO Benyamin Ismail said: “Following a thorough network review, we have decided to suspend our services between Sydney and Auckland from late January next year. However, we remain committed to Auckland as a destination and will be transferring our services from Auckland to Gold Coast starting 3 February 2024.

    As our very first route which commenced just over 16 years ago, the Gold Coast continues to be a key leisure favourite destination for our Auckland and Asian travellers with its world renowned white sand beaches and famous theme parks. It’s also a hugely popular destination for visiting friends and family both ways and also for students studying.

    “These decisions are made with thorough review and careful consideration of all relevant information. Our network will continue to evolve based on a number of factors but primarily based on consumer demand. We understand the inconvenience for affected guests booked on the Sydney – Auckland route next year so we are doing all we can to minimise any disruption by contacting them as soon as possible and offering a range of provisions including refund, credit to fly at another time and free of charge transfer via Gold Coast for those booked from Auckland to Kuala Lumpur.

    “We will continue to monitor the situation and if demand returns we will consider reinstating the Sydney – Auckland service at a later date. However for now and as a leisure focused airline we are seeing more demand across the Tasman to and from the Gold Coast.”

    Queensland Airports Limited chief commercial officer Adam Rowe said the return of AirAsia X’s Gold Coast to Auckland connection would provide more options for travellers.

    “This is a welcomed addition to our network and exciting news for travellers – flights between the Gold Coast and Auckland are our busiest international connection, with more than 220,000 passengers travelling on that route since January,” he said.

    “Around 60 percent of passengers travelling between the Gold Coast and New Zealand fly to or from Auckland, and the return of this service will add more than 350,000 extra seats on that route annually,” Mr Rowe said.

    “The addition of AirAsia X’s Auckland service will give our customers more choice to connect with loved ones across the Tasman, while also creating more competition and helping to put downward pressure on airfares.”

    Three weekly flights from Auckland to Gold Coast take flight from 3 February connecting seamlessly to Kuala Lumpur and adding an additional 6,786 visitor seats weekly through Gold Coast airport.

    Fares will go on sale today from around 3pm Gold Coast/5pm NZ time today starting from just AUD199/NZ179* for travel between Auckland and the Gold Coast commencing 3 February 2024.

    AirAsia X continues to witness strong demand for services on many existing routes and has recently increased the number of flights from Melbourne, Sydney and Perth to Kuala Lumpur to cater for this. Sister airline Thai AirAsia X has also reinstated the popular Flatbeds on flights from 27 November between Sydney and Bangkok and Indonesia AirAsia has recently increased frequencies on the Perth – Bali route to fly up to four times daily.

    More flights on existing popular routes and new destinations are under review which will be announced in due course as the airline continues its growth strategy across Asia and Asia Pacific. AirAsia X connects to the broader AirAsia Group network from Australia and New Zealand via its main hub in Kuala Lumpur to over 130 destinations across Asia including India, Japan, South Korea, China, Thailand, Indonesia, the Philippines and more at the best value prices.

    Flight Schedule:
    Kuala Lumpur (KUL) -Gold Coast (OOL) -Auckland (AKL) schedule effective 02/03 Feb24

    *Fares to and from Australia on sale now include all taxes and applicable charges. Other terms and conditions apply.

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