Air New Zealand named best airline in South Pacific

Air New Zealand named best airline in South Pacific

Air New Zealand has taken home the passenger choice award for Best Airline in the South Pacific at the 2023 Airline Passenger Experience Association (APEX) Official Airline Ratings.

The Kiwi carrier was also named a 2023 APEX Five Star winner.

The winners of the APEX Awards were revealed last night at the Long Beach Convention Center at a packed ceremony of aviation insiders.

Hosted by BBC presenter Aaron Heslehurst, TV personality Tyra Banks and aviation journalist Mary Kirby, the awards recognise airlines in various regions for providing the best passenger experiences as rated by passengers.

For the 2023 Awards, nearly one million flights were rated by passengers across more than 600 airlines from around the world using a five-star scale. Passengers were given the opportunity to provide anonymous ratings in five subcategories: seat comfort, cabin service, food and beverage, entertainment, and Wi-Fi.

Air New Zealand CEO Greg Foran said the airline is incredibly proud to be named Best Airline in the South Pacific.

“This award is testament of the outstanding product and service our teams continue to deliver to our customers – this award goes to our Air New Zealand whānau (family),” he said.

“A very big thank you to all our employees who played an important role in getting us to where we are today.

“With New Zealand’s international borders reopened, this is a fantastic way to celebrate that once our Chicago service resumes on 30 October, we’ll not only be back to flying to all 29 of our international destinations, but we’ve also grown – having launched New York last month.”

Other recipients of the Five-star rating in the global category included Aeromexico, Air Canada, Air China, Air France, Air New Zealand, American Airlines, ANA, Cathay Pacific, China Airlines, Delta Airlines, EL AL, Emirates, Etihad, Eva Air, Finnair, Japan Airlines, KLM Dutch Airlines, Korean Air, LATAM, LOT Polish Airlines, Qatar Airways, SAUDIA, SAS, Singapore Airlines, SWISS, Turkish Airlines, United Airlines and Virgin Atlantic.

The list of Five Star major airlines encompasses Air Tahiti Nui, Air Transat, Alaska Airlines, COPA, Fiji Airways, Hawaiian Airlines Icelandair, JetBlue and Oman Air.

Meanwhile JSX was recognized as the Five Star regional airline.

Four Star global airlines were Lufthansa and TAP Portugal and four star major airline awards were given to Air Astana, Avianca, Gulf Air, Philippine Airlines and SriLankan Airlines.

Four Star LCCs were Allegiant Air, Eurowings, Southwest, Spirit, Suncountry and WestJet.

Finally, the Four Star regional airlines were Aeromar and Aeromexico Connect.

Latest News

  • Cruise

Cruise Traveller’s new Scottish Highlands cruise tour package

Australian small ship cruising specialist, Cruise Traveller, offers a 20-night land and sea holiday in the UK aboard the Lord of the Glens. The tiny cruise line’s 52-guest boutique vessel, Lord of the Glens, is purpose-built to explore the intricate waterways and lochs of the Scottish Highlands. It boasts a rich, traditional ambience with polished […]

  • Cruise

Celebrity Xcel’s keel-laying ceremony in France, with 2025 inaugural sail planned

Construction has commenced on Celebrity Cruises’ next ship, Celebrity Xcel, with a keel-laying ceremony at the Chantiers de l’Atlantique shipyard in Saint-Nazaire, France. An Edge Series ship, Celebrity Xcel will set sail in autumn 2025, with several new yet-to-be-revealed offerings. At the ceremony, Jason Liberty, president and CEO of Royal Caribbean Group (RCG), the parent […]

  • Destinations
  • Tour Operators

Globus unveils nine new independent tours for 2025

Coach touring brand Globus has unveiled nine new independent tours for 2025, from Bangkok to Bali and Abu Dhabi to Nepal. “With Globus Independent tours, our guests are free to enjoy the many benefits of touring, untethered and unscheduled,” APAC head of marketing, Globus family of brands (GFOB), Chris Fundell said. “Providing hand-picked hotel accommodations, […]

  • Hotels

Mandarin Oriental Hotel Group opens Mandarin Oriental Mayfair

The Mandarin Oriental has opened a second property in London, the Mandarin Oriental Mayfair, in the heart of historic Hanover Square. Designed by internationally renowned Rogers Stirk Harbour and Partners, the hotel is the first new build in Mayfair in over a decade. Bringing a modern architectural approach to one of London’s most storied squares, […]

  • Hotels

Outrigger Reef Waikiki Beach Resort unveils Coral Kids Club

On top of its US$85 million (AU$150m) transformation, Outrigger Reef Waikiki Beach Resort’s new Coral Kids Club provides an engaging activity centre for kids. Designed for keiki (children), ages 5-12, the activity centre offers daily cultural workshops with hands-on activities rooted around the Āina Guardian workbook. It was developed by Candes Gentry, co-author of Eat […]

  • Hotels

Minor Hotels announces fourth franchised hotel

Minor Hotels has added to its portfolio of more than 500 hotels in operation after signing Oaks Melbourne on William Suites as its fourth franchised hotel. The 220-room apartment hotel is the third Oaks property signed under a franchise model after the Oaks Toowoomba and Oaks Townsville Metropole. The proven success of these properties highlights […]

  • Destinations

Phuket unveils cutting-edge medical facility

Minor Hotels has announced Layan Life by Anantara, a world-class medical wellness facility that is set to elevate Phuket’s reputation as an international medical wellness destination. The new facility is set across 1,767sqm within the grounds of Anantara Layan Phuket Resort and is set to open in Q3 of this year. It offers a blend […]

  • Events

Out West Piano Fest comes alive in Bathurst

The three-day symphony of the senses comes back to Bathurst, at picturesque Blackdown Farm, as Out West Piano Fest returns 25-27 October. Located just five minutes away from Bathurst NSW is a pastoral heritage, art, and culture. It was also once home to Australian artist, Tim Storrier. The extensive gardens in full spring bloom offer […]

  • Attractions
  • Cruise

Japan in Bloom with Cruise Express

Send clients out to experience the best of the Land of the Rising Sun with Cruise Express and their Japan in Bloom expedition, a 21-night adventure. As interest in Japan hits an all-time high, Cruise Express is pleased to announce its ultimate Japanese bucket list trip. This adventure is geared for Australians wanting to tick […]

  • Road & Rail

Explore Uzbekistan with Golden Eagle Luxury Trains

Golden Eagle Luxury Trains presents an exclusive itinerary to Uzbekistan with ensuite cabins, a personal cabin attendant, and off-train excursions. Travelling aboard the opulent Golden Eagle train, with ensuite cabins, guests will dive deep into Uzbekistan’s spectacularly global cultural identity. A personal cabin attendant, all porterage and gratuities and all off train excursions are included […]

  • Destinations
  • Partner Content

Year-round beauty awaits you in the Emerald Ilse

Feel like you've been hard on luck lately? Perhaps a trip to the Emerald Isle could help you steal some off the Irish.

Partner Content

by Travel Weekly

Travel Weekly