A Robot Took My Job…and I Love It!

A Robot Took My Job…and I Love It!

In this guest piece, Kurt Knackstedt, CEO of Troovo, has stepped into addressing the future of robots.

‘Manual data entry’ are the dirty words of the travel industry. It’s dull, difficult and time-consuming so nobody really wants to do it. And as it turns out, boredom is bad for business.

Global studies show that jaded staff experience greater work dissatisfaction, are less productive and more likely to look for other jobs. But now it’s one part of the job people no longer have to do.

Because Aussie tech start-up Troovo is using Robotic Process Automation for post-booking data entry and itinerary processing and agents are finding plenty of good reasons to welcome the robots.

Troovo virtualises travel booking processing from start to finish, seamlessly handling all post-booking processes for agents, as well as handling payments, producing invoices and itineraries, delivering e-documents, collecting and formatting data and more.

It’s fully automated, so there’s no need to log in and, as a modular system, agencies have the flexibility to choose how they implement it – installing just one feature or the entire system. Agents that have already invested in technology will find that Troovo fits right in – integrating with all GDSs, online booking tools and third party systems.

“Nobody joined the travel industry to spend the majority of their day doing data processing,” Knackstedt says.

“And yet, with an average of 50 per cent of online bookings having to still be handled at some point by people, travel agents are responsible for an enormous amount of data processing.

“With Troovo, the processing of 99 per cent of online bookings and more than 85 per cent of offline bookings are taken care of, so employees have more time to dedicate to the part of the job they enjoy most – helping customers have amazing travel experiences.”

What’s more, human error costs your business money. Troovo gets the job done correctly, every time and nobody in your team needs to touch a calculator or fill out forms. The increased efficiency and accuracy doesn’t just increase your margins, it makes for happier customers too.

Troovo dramatically and permanently cuts the costs of itinerary and transaction processes to deliver a return on investment within the first six months of deployment. In fact, thanks to increased process efficiency and reductions in capital costs, some Troovo clients have quadrupled their margins.

Based off savings from incremental variable transaction fee revenue, revenue in incremental commissions, reduction of service fees and staff redeployment, one Troovo customer has made $930K in direct savings from the first two Troovo modules – an 11 per cent increase in operating margin. And because costs are based only on transactions processed, any risk is extremely low.

Having already successfully launched in Australia over a year ago, Troovo is now moving into New Zealand, and later this year will deploy into the US and UK. Troovo is in discussions with airlines, online travel agencies, consolidators, corporate agencies and multi-national TMCs.

Email the Travel Weekly team at traveldesk@travelweekly.com.au

Latest News

  • Destinations
  • Events

World Surf League picks Cloudbreak in Fiji for the 2025 WSL Finals

Tourism Fiji has announced that the World Surf League (WSL) has selected Cloudbreak, located close to the island of Tavarua, as the prestigious venue for the 2025 WSL Finals. The event is part of the Championship Tour and will determine the men’s and women’s World Champions in a one-day, winner-takes-all competition. Fiji is renowned for […]

  • Cruise

Silversea’s Silver Ray heads for Rome on her maiden voyage

Silver Ray, the second Nova Class ship and the 12th in the Silversea fleet, has now embarked on her maiden voyage, departing Lisbon on June 15 and scheduled to arrive in Civitavecchia (Rome) on June 27. Stops along the way include Cadiz, Malaga, Valencia and Palma de Mallorca before the main port of  Barcelona then […]

  • Destinations

Malolo Island Resort Fiji launches its own resort app

Guests at the Malolo Island Resort can now get a better experience even before they arrive with the resort’s newly launched mobile app. Guests are encouraged to download and use the app ahead of their stay to build their itinerary. They can check-in prior to their arrival and make dinner and spa reservations all from […]

  • Tour Operators

France on foot holiday savings

Walking up a steep incline may be painful, but it is all worth it when you see that incredible view.

  • Cruise

Seabourn introduces enhanced groups programs for travel advisors

Leading ultra-luxury cruising and expedition travel company, Seabourne, proudly announces the “Seabourn Enhanced Groups Program” to elevate business prospects for travel advisors. This program introduces a revamped Tour Conductor Credit that offers shipboard credits or bonus commission for bookings. It also eliminates the need for deposits for small group allotments and increases group capacity. “Seabourn […]

  • Cruise

Ponant’s latest luxury cruise expeditions for 2024 and 2025

Head out to see the beauty of unique destinations on three bucket-list explorations of Australia with Ponant Cruise’s new luxury expeditions. Known for their luxury cruises, Ponant offers unique and truly exceptional sea voyage aboard sleek and intimately sized cruise yachts. They offer a range of discovery expeditions, and launched new cruises that take guests […]