Reform should have happened years ago: CATO

Reform should have happened years ago: CATO
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An accreditation scheme, coupled with Australian Consumer Law and the consumer watchdog's industry code of conduct will promote trust and integrity in the travel industry, the Council of Australian Tour Operators has said.
Responding to the decision to reform travel agent licensing and to scrap the Travel Compensation Fund, CATO said it has supported such change "for a number of years".

The current licensing system was inadequate and needed updating, general manager Peter Baily said.

"It is now time for all sectors of travel to unite and work towards a fair, efficient and competitive industry with an industry lead accreditation scheme," he said. "This, scheme, underpinned by the ACCC sanctioned industry code of conduct and supported by Australian Consumer Law will promote both trustworthiness and integrity within the industry.

"CATO looks forward to continuing to work with AFTA and the Government to ensure there is appropriate disclosure of consumer risk in agency transactions and in developing commercial solutions to address business insolvency."

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