ICCA reports training increase

ICCA reports training increase
By admin


The International Cruise Council Australasia (ICCA) has reported an increase in the number of agents that have signed up to its cruise education program in the build up to the summer season, with satisfaction levels hitting new highs.

The cruise body appointed Peter Kollar to the role of training and development manager in February, and subsequently revamped its training scheme with eight new or updated modules for Australia and New Zealand.

Kollar reported that 90% of participants had given the sessions the highest possible rating, with good feedback for their port content and visual features. The overhauled program now includes almost 1000 slides.

“We’re trying to make the training as relevant as possible for agents who are dealing with more customer enquiries that ever as demand for cruise holidays surges,” he said.

“We’ve definitely seen an increase in attendance levels over the past few months as wod filters out about the new and improved modules.”

Latest News

  • Destinations
  • News

APT Launches 2025 Asia Adventures

APT has launched its Asia Adventures for 2025, including new luxury holidays in India, Sri Lanka and Japan. Five new tours lead guests to the highlights of India, including a seven-night cruise along the rarely travelled Lower Ganges aboard the Ganges Voyager. Further south, Sri Lanka’s greatest destinations are revealed on a new 15-day Land […]

  • Cruise
  • Luxury
  • News

Seabourn announces Western Kimberley Traditional Owners as Godparents of Seabourn Pursuit

Seabourn has named Western Kimberley Traditional Owners, the Wunambal Gaambera, as Godparents of the ultra-luxury purpose-built Seabourn Pursuit. It is the first cruise line to appoint Traditional Owners as godparents of a ship. Seabourn Pursuit embarks on its inaugural season in the Kimberley region this June. The naming ceremony will take place on Seabourn Pursuit’s […]

  • Luxury

Malolo Island Resort opens brand new Spa

Fiji’s Malolo Island has added another string to its bow – opening its $1.3 million day spa on Thursday, 18th April 2024. (Lead Image: matriarch Rosie Whitton with spa staff) Located at the edge of the resort’s luscious patch of tropical rainforest, the new “Leilani’s Spa” adds another level of elevated experiences to Malolo’s already […]