travel refunds

Travel Agents

AFTA demands agent recognition for recovery of $7bn in credits and refunds

The sector’s peak body says agents’ tireless efforts to satisfy frustrated customers during the pandemic are being overlooked.

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Travel Agents

Liberal MP proposes new laws to improve integrity of travel agents

This article contains terms such as “trust account system” and “fee for service”, which are sure to piss off a few of you.

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Tourism

Allianz returns to the travel insurance fold

The insurance giant is back to service the travel sector. No word on its court case against ASIC, however.

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Wholesalers

Intrepid refunded over $21m and almost halved its workforce in 2020 due to COVID-19

Full credit to Intrepid for being transparent on how it responded to the global pandemic. Let’s hope other travel companies follow suit.

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Aviation

Air Canada introduces new refund policy for COVID-affected flights

And, in good news for agents, you can hold on to your loonies, with the Canadian carrier confirming it won’t recall any sales commissions on refunded tickets that it processes.

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Wholesalers

APT avoids court action by committing to bigger customer refunds for COVID-19 cancellations

The tour company has succumbed to pressure by the ACCC and agreed to stop deducting marketing and overhead costs from booking refunds for COVID cancellations.

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Travel Agents

AFTA prompts ACCC to update advice on COVID-affected travel

AFTA boss Darren Rudd has been rolling up his sleeves so much that his buttoned shirt is starting to resemble a tank top.

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Travel Agents

Australia’s small business ombudsman says travel agent support package is “a matter of urgency”

The calls for ScoMo to get off his backside and announce the lifeline agents so badly need have grown even louder and slightly terser.

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