AFTA demands agent recognition for recovery of $7bn in credits and refunds
The sector’s peak body says agents’ tireless efforts to satisfy frustrated customers during the pandemic are being overlooked.
Liberal MP proposes new laws to improve integrity of travel agents
This article contains terms such as “trust account system” and “fee for service”, which are sure to piss off a few of you.
Intrepid refunded over $21m and almost halved its workforce in 2020 due to COVID-19
Full credit to Intrepid for being transparent on how it responded to the global pandemic. Let’s hope other travel companies follow suit.
Air Canada introduces new refund policy for COVID-affected flights
And, in good news for agents, you can hold on to your loonies, with the Canadian carrier confirming it won’t recall any sales commissions on refunded tickets that it processes.
APT avoids court action by committing to bigger customer refunds for COVID-19 cancellations
The tour company has succumbed to pressure by the ACCC and agreed to stop deducting marketing and overhead costs from booking refunds for COVID cancellations.
AFTA prompts ACCC to update advice on COVID-affected travel
AFTA boss Darren Rudd has been rolling up his sleeves so much that his buttoned shirt is starting to resemble a tank top.
Australia’s small business ombudsman says travel agent support package is “a matter of urgency”
The calls for ScoMo to get off his backside and announce the lifeline agents so badly need have grown even louder and slightly terser.
Register or sign in to create events, jobs and access premium features.