Midweek Interview
Midweek Catch-up with Spencer Travel’s Penny Spencer
This week, we delve deep into the mind of Spencer Travel’s managing director and uncover her love for Disneyland, Dolly Parton, and psychological thrillers.
Travel Agents
Spencer Travel shows off new website
Penny Spencer has given her agency’s leisure site a bit of a preen and a tszuj just in time to snag a few international bookings.
Travel Agents
“We are just surviving”: ABC highlights the plight of travel agents
The ABC has thrown its support behind travel agents, airing a segment that highlights their current and future struggles.
Events
Women in Travel Awards winners’ circle: Penny Spencer, Spencer Travel
We caught up with past WIT Award winner Penny Spencer, whose passion for the travel industry goes all the way back to when she was nine years old!
Technology
Tramada launches new module to make it easier to collect agent commissions
Tramada Systems has introduced a new module for its travel tech platform to automate reconciliation of non-ticket commissions. Not sure what that means? Click here.
Travel Agents
Agent wrap: italktravel & cruise at home launches, TTC hosts Eden Ministry, win big with Brand USA + MORE
What’s better than reading about agents on cool famils and winning free stuff? Finally reaching Friday!
Travel Agents
Penny Spencer reveals her predictions for 2019
We’ve been gazing over Spencer’s shoulder as she consults her crystal ball. Well, we were until she noticed and told us to go away.
Travel Agents
Penny Spencer reflects on 20 years – Here’s what she’s learned
by Penny Spencer
To celebrate 20 years of Spencer Travel, we asked Penny Spencer to share what she’s learned on her spectacular journey. We also bought her a cake but accidentally ate it before we could give it to her.
Travel Agents
“We need to lead by example”: Penny Spencer talks staff retention and diamond days
Our bosses’ staff retention strategy is to make sure the office never runs out of biscuits. Lord help him if we do.
Travel Agents
Spencer Travel hosts another Diamond Day
This just in: this company gives out literal diamonds to long-standing employees, and we’ve just discovered our new dream job.
Travel Agents
“We will do whatever it takes” Penny Spencer on how to WOW your clients
From sending 600 roses to providing ‘un-Google-able’ experiences, Spencer dished out a few industry tips and tricks on how to do personalisation right.
Travel Agents
“I’m obsessed with my staff” Penny Spencer talks change management and productivity
by Ali Coulton
We asked Penny if she was as obsessed with our new rainbow shoes as she is with her staff. She politely said she wasn’t, but we won’t hold it against her.