This week, we delve deep into the mind of Spencer Travel’s managing director and uncover her love for Disneyland, Dolly Parton, and psychological thrillers.

Penny Spencer has given her agency’s leisure site a bit of a preen and a tszuj just in time to snag a few international bookings.

The ABC has thrown its support behind travel agents, airing a segment that highlights their current and future struggles.

We caught up with past WIT Award winner Penny Spencer, whose passion for the travel industry goes all the way back to when she was nine years old!

Tramada Systems has introduced a new module for its travel tech platform to automate reconciliation of non-ticket commissions. Not sure what that means? Click here.

What’s better than reading about agents on cool famils and winning free stuff? Finally reaching Friday!

We’ve been gazing over Spencer’s shoulder as she consults her crystal ball. Well, we were until she noticed and told us to go away.

To celebrate 20 years of Spencer Travel, we asked Penny Spencer to share what she’s learned on her spectacular journey. We also bought her a cake but accidentally ate it before we could give it to her.

Our bosses’ staff retention strategy is to make sure the office never runs out of biscuits. Lord help him if we do.

This just in: this company gives out literal diamonds to long-standing employees, and we’ve just discovered our new dream job.

From sending 600 roses to providing ‘un-Google-able’ experiences, Spencer dished out a few industry tips and tricks on how to do personalisation right.

We asked Penny if she was as obsessed with our new rainbow shoes as she is with her staff. She politely said she wasn’t, but we won’t hold it against her.