“We are just surviving”: ABC highlights the plight of travel agents
The ABC has thrown its support behind travel agents, airing a segment that highlights their current and future struggles.
Women in Travel Awards winners’ circle: Penny Spencer, Spencer Travel
We caught up with past WIT Award winner Penny Spencer, whose passion for the travel industry goes all the way back to when she was nine years old!
Tramada launches new module to make it easier to collect agent commissions
Tramada Systems has introduced a new module for its travel tech platform to automate reconciliation of non-ticket commissions. Not sure what that means? Click here.
Agent wrap: italktravel & cruise at home launches, TTC hosts Eden Ministry, win big with Brand USA + MORE
What’s better than reading about agents on cool famils and winning free stuff? Finally reaching Friday!
Penny Spencer reflects on 20 years – Here’s what she’s learned
by Penny Spencer
To celebrate 20 years of Spencer Travel, we asked Penny Spencer to share what she’s learned on her spectacular journey. We also bought her a cake but accidentally ate it before we could give it to her.
“We need to lead by example”: Penny Spencer talks staff retention and diamond days
Our bosses’ staff retention strategy is to make sure the office never runs out of biscuits. Lord help him if we do.
“We will do whatever it takes” Penny Spencer on how to WOW your clients
From sending 600 roses to providing ‘un-Google-able’ experiences, Spencer dished out a few industry tips and tricks on how to do personalisation right.
“I’m obsessed with my staff” Penny Spencer talks change management and productivity
by Ali Coulton
We asked Penny if she was as obsessed with our new rainbow shoes as she is with her staff. She politely said she wasn’t, but we won’t hold it against her.
Penny Spencer a finalist in Telstra Women’s Awards
Penny Spencer is in the running to collect her fourth award this year, meanwhile we’re on our fourth coffee and are having heart palpitations.
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