refunds

Aviation

ACCC and AFTA welcome Etihad’s refund offer for cancelled Aussie flights

ACCC tsar Rod Sims has been breathing down Etihad’s neck, and it appears it was too much to bear for the carrier.

Share

CommentComments

Travel Agents

Flight Centre axes cancellation fees

The move comes as the ACCC threatened to take the company to court, and hundreds of consumers indicated a class action might be on the way.

Share

CommentComments

Travel Agents

“Travel agents deserve to be paid”: AFTA stands up against mainstream media reports

The association has ramped up its efforts to protect travel agents from the “misreporting” of refunds on cancelled trips by mainstream media outlets.

Share

CommentComments

Travel Agents

CATO calls for credits over refunds to protect agents

The Council of Australian Tour Operators has issued a rallying cry to the travel industry and holidaymakers. Read all of what the association had to say here.

Share

CommentComments

Travel Agents

Investigation underway after consumers unable to claw back $200K in refunds from Facebook travel agency

While the majority of the travel industry is made up of honest businesses who care about their customers, there is the odd bad egg… like this agency.

Share

CommentComments

Aviation

Jetstar hit with $1.95m fine for misleading refund claims

Jetstar has been forced to return its new office chaise longue and smudge-proof fridge after being served a whopping fine for misleading consumers.

Share

CommentComments