ACCC and AFTA welcome Etihad’s refund offer for cancelled Aussie flights
ACCC tsar Rod Sims has been breathing down Etihad’s neck, and it appears it was too much to bear for the carrier.
“Travel agents deserve to be paid”: AFTA stands up against mainstream media reports
The association has ramped up its efforts to protect travel agents from the “misreporting” of refunds on cancelled trips by mainstream media outlets.
CATO calls for credits over refunds to protect agents
The Council of Australian Tour Operators has issued a rallying cry to the travel industry and holidaymakers. Read all of what the association had to say here.
Investigation underway after consumers unable to claw back $200K in refunds from Facebook travel agency
While the majority of the travel industry is made up of honest businesses who care about their customers, there is the odd bad egg… like this agency.
Jetstar hit with $1.95m fine for misleading refund claims
Jetstar has been forced to return its new office chaise longue and smudge-proof fridge after being served a whopping fine for misleading consumers.
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