CHOICE targets Flight Centre with exposé of consumer complaints
The consumer advocacy group has gone after Australia’s biggest travel agency network in a fresh bid to push for a change in Australian consumer laws.
New report claims Australians have “lost trust in the travel industry”
The report says that “unacceptably slow” and “difficult” refund processes have left many Aussies seeking stricter laws for travel providers.
“So disappointing”: Bali-themed festival forced to apologise, issue refunds and offer free entry
Organisers of a festival aiming to quench the thirst of Aussies who would rather be in Bali right now appear to have missed the mark by quite a bit.
Aussies won’t receive full refunds for Tokyo Olympics tickets
The Tokyo Olympics’ official ticket reseller says it won’t refund a 20 per cent handling fee which, for some fans, means hundreds or even thousands of dollars down the drain.
OTA forced to pay $6.5m in withheld payments to hundreds of Aussie tour operators
To any big, shonky OTA that has the ACCC up their clacker, learn from Adventium’s example and pay what you damn well owe.
New app promises to make booking flights as easy as catching an Uber
Hook your clients up with quick, easy and cheap last-minute flights through the latest invention from the mastermind behind BYOjet and JETMAX.
Princess Cruises introduces ‘Princess Promise’, rolls out MedallionClass fleetwide
In case you need another reason to convince your clients to book their post-pandemic cruise, Princess Cruises has just sweetened the deal.
ACCC and AFTA welcome Etihad’s refund offer for cancelled Aussie flights
ACCC tsar Rod Sims has been breathing down Etihad’s neck, and it appears it was too much to bear for the carrier.
“Travel agents deserve to be paid”: AFTA stands up against mainstream media reports
The association has ramped up its efforts to protect travel agents from the “misreporting” of refunds on cancelled trips by mainstream media outlets.
CATO calls for credits over refunds to protect agents
The Council of Australian Tour Operators has issued a rallying cry to the travel industry and holidaymakers. Read all of what the association had to say here.
Investigation underway after consumers unable to claw back $200K in refunds from Facebook travel agency
While the majority of the travel industry is made up of honest businesses who care about their customers, there is the odd bad egg… like this agency.
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