refunds

Travel Agents

CHOICE targets Flight Centre with exposé of consumer complaints

The consumer advocacy group has gone after Australia’s biggest travel agency network in a fresh bid to push for a change in Australian consumer laws.

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Tourism

New report claims Australians have “lost trust in the travel industry”

The report says that “unacceptably slow” and “difficult” refund processes have left many Aussies seeking stricter laws for travel providers.

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Events

“So disappointing”: Bali-themed festival forced to apologise, issue refunds and offer free entry

Organisers of a festival aiming to quench the thirst of Aussies who would rather be in Bali right now appear to have missed the mark by quite a bit.

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Events

Aussies won’t receive full refunds for Tokyo Olympics tickets

The Tokyo Olympics’ official ticket reseller says it won’t refund a 20 per cent handling fee which, for some fans, means hundreds or even thousands of dollars down the drain.

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Technology

OTA forced to pay $6.5m in withheld payments to hundreds of Aussie tour operators

To any big, shonky OTA that has the ACCC up their clacker, learn from Adventium’s example and pay what you damn well owe.

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Technology

New app promises to make booking flights as easy as catching an Uber

Hook your clients up with quick, easy and cheap last-minute flights through the latest invention from the mastermind behind BYOjet and JETMAX.

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Cruise

Princess Cruises introduces ‘Princess Promise’, rolls out MedallionClass fleetwide

In case you need another reason to convince your clients to book their post-pandemic cruise, Princess Cruises has just sweetened the deal.

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Aviation

ACCC and AFTA welcome Etihad’s refund offer for cancelled Aussie flights

ACCC tsar Rod Sims has been breathing down Etihad’s neck, and it appears it was too much to bear for the carrier.

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Travel Agents

Flight Centre axes cancellation fees

The move comes as the ACCC threatened to take the company to court, and hundreds of consumers indicated a class action might be on the way.

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Travel Agents

“Travel agents deserve to be paid”: AFTA stands up against mainstream media reports

The association has ramped up its efforts to protect travel agents from the “misreporting” of refunds on cancelled trips by mainstream media outlets.

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Travel Agents

CATO calls for credits over refunds to protect agents

The Council of Australian Tour Operators has issued a rallying cry to the travel industry and holidaymakers. Read all of what the association had to say here.

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Travel Agents

Investigation underway after consumers unable to claw back $200K in refunds from Facebook travel agency

While the majority of the travel industry is made up of honest businesses who care about their customers, there is the odd bad egg… like this agency.

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