refund

Travel Agents

Helloworld agent wins appeal over COVID-19 refund worth over $9,000

by Ali Coulton

With a little help from her friends at AFTA, this agent managed to score a landmark win for the travel trade.

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Wholesalers

Wendy Wu Tours is dishing out free single rooms for solo travellers

Do your clients love group touring, but also need a bit of quiet time and personal space? Wendy Wu has swooped in to provide the goods.

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Aviation

Qantas warns customers of refund scam

Did you receive a phone call about finally having your client’s Qantas airfare refund processed? Well, according to the airline, chances are it really was too good to be true.

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Aviation

ACCC and AFTA welcome Etihad’s refund offer for cancelled Aussie flights

ACCC tsar Rod Sims has been breathing down Etihad’s neck, and it appears it was too much to bear for the carrier.

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Cruise

Cruise passengers riot, demand refund over missed ports and blocked toilets

by Ali Coulton

Passengers were so outraged by their experience that they took to the ship’s atrium to wave signs and shout things. Some even dedicated entire Twitter accounts to the cause.

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