With a little help from her friends at AFTA, this agent managed to score a landmark win for the travel trade.

Do your clients love group touring, but also need a bit of quiet time and personal space? Wendy Wu has swooped in to provide the goods.

Did you receive a phone call about finally having your client’s Qantas airfare refund processed? Well, according to the airline, chances are it really was too good to be true.

ACCC tsar Rod Sims has been breathing down Etihad’s neck, and it appears it was too much to bear for the carrier.

Passengers were so outraged by their experience that they took to the ship’s atrium to wave signs and shout things. Some even dedicated entire Twitter accounts to the cause.