“Basic customer service will no longer cut it”: Avis’ Ian Jones
To give you an idea of what it takes to win the Avis Travel Agent Scholarship, Jones penned this piece on how all-star agents are winning to battle against OTAs.
“Travellers have been conditioned to expect less”: Hilton claps back at booking sites
Hilton hotels have taken a cheeky jab at booking sites in the most spectacular way – by employing Anna Kendrick to hit them with some sass.
ACCC weighs in on Dick Smith’s “extortion” claims against booking sites
ICYMI, Dick Smith posted one of the best rants we’ve ever seen calling out booking sites for ripping off local businesses. The video has kicked off a nationwide discussion.
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