Tourism

Women in Travel: Lalie Ngozi

We chat to South African Tourism’s country manager, Australasia, about being travel-obsessed, trust, and pumping South African tunes in the office.

Can you tell us a little about your career progression?

I’ve been always been fascinated with travel from a very young age, even in school I was always the kid who befriended international students that were on exchange programs. The people I met from different parts of the world from being part of international organizations at university only made me more curious about understanding different people and their cultures.

I have a background in media and journalism and I had experience both in the government and private sector, so my interests have always been far and wide, with international relations and marketing being central to the opportunities that I pursued.

It was only in 2009 that I formally worked in the tourism industry as the Chief Marketing Officer for the North West Parks and Tourism Board – North West is one of the nine provinces of South Africa – and subsequent to that I was appointed by South African Tourism for the role based in Australia and this is now my fifth year with the company.

What would you say is your defining career achievement or the thing you are most proud of?

I have quite a few, however what stands out the most was when South Africa hosted the FIFA World Cup back in 2010. What we achieved on that project both as a country and for me individually will always have a very special place in my memory.

What have been the biggest challenges to success you’ve encountered professionally?

I would have to say the biggest challenge has been getting out of my comfort zone and moving to a new country and getting to know a new market. But it’s those big challenges that ultimately lead to the greatest growth and I’m grateful for those opportunities in my career.

With the benefit of wisdom, what advice would you give your 21 year old self when you were starting out in your career?

Are you suggesting I’m older than 21? I would say to always be open minded, listen to the more experienced people that you encounter and to definitely travel as much you can. Actually, that’s advice you never grow out of.

LALIE_NGOZI_02

How would you describe your business/management style? What sort of things are most important to you professionally?

I believe the most important approach you can take with your team is to listen and be receptive, to demonstrate trust and give them the freedom to take on the projects they believe in and deliver their own achievements. I like to foster a fun, happy environment that allows people to be themselves without pretension so they can make the greatest contribution with their individual talents.

I personally believe an environment conducive to career development is one of the greatest assets you can offer any employee and witnessing them reach their defining career moments drives me professionally and that makes me proud in my capacity as a leader.

Who are the people you admire most professionally or in any field/walk of life?

It’s always a difficult question for me to respond to because I admire quite a few people for their individual merits.

What do you do to unwind when you aren’t working? What is most important to you outside the office?

I enjoy great music from all parts of the world as well as reading anything and everything. The most important thing in my life is my family and friends.

What’s the best thing about working in the travel industry?

It’s a fun industry mostly populated by like-minded people.

What one thing gets you through a stressful day?

Pumping some great South African tunes in the office – you can’t listen to that music and not feel uplifted – and it makes me think about my beautiful country.

You can see the other ladies from our exclusive Women in Travel series here:

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Aviation

Flight diverted after passenger takes off pants, kicks chairs and hits flight attendant

According to fellow passengers, the passenger’s girlfriend also got involved, spitting at passengers and threatening them with legal action.

Share

CommentComments

Aviation

Boeing: Judge orders pilots suing manufacturer over 737 MAX to reveal their names

by Christian Fleetwood

Pilots suing Boeing over lost wages have been given an ultimatum: reveal their names or withdraw the case.

Share

CommentComments

Travel Agents

Failed travel agency issued customers fake plane tickets before going under

Yet another travel agency has filed for liquidation, this time after issuing customers with fake plane tickets.

Share

CommentComments

Aviation

Investigation underway after flight attendant falls from parked plane

by Christian Fleetwood

A flight attendant has been seriously injured after falling out the door of a parked aircraft.

Share

CommentComments

Destinations

Cue the wanderlust: These are the world’s most Instagrammed forests

In an era where experiences, purpose and sustainability are driving travel, visiting the world’s forests is a great way to encourage travellers to leave no trace.

Share

CommentComments

Tourism

Aussie airports on alert for deadly coronavirus as US confirms its first case

by Ali Coulton

Health authorities are working with airports to quell the risk of a pandemic of the deadly novel coronavirus.

Share

CommentComments

Technology

Trivago licks its wounds after court loss, as industry bodies applaud ruling

by Huntley Mitchell

Trivago has responded to the Federal Court’s ruling that it misled consumers about hotel room rates on its website and in its TV ads. Find out what the OTA had to say here.

Share

CommentComments

Wholesalers

Lonely Planet launches its first tour range

by Ali Coulton

The iconic travel publisher has teamed up with Intrepid Travel to “bring its guide books to life”. We’re not sure if that means the tours will be led by giant talking books.

Share

CommentComments

Midweek Interview

Midweek Interview with Collette’s Lexy Wildash

This week, Collette’s marketing specialist gave us tips on how to get the perfect money shot at the Trevi Fountain without getting mobbed by crowds.

Share

CommentComments

Cruise

Cruise Wrap: Silversea’s new grand voyage, Hurtigruten launches bushfire appeal, Crystal’s new river deployments + MORE!

Not spending your Wednesday cruising through the Mediterranean? Perusing this week’s Cruise Wrap is the next best thing. Or at least that’s what we tell ourselves.

Share

CommentComments

Destinations

The easiest (and most enjoyable) way to become a Phuket expert

by Sponsored by the Tourism Authority of Thailand

Are you an agent looking to sharpen your selling skills for Thailand’s largest island without having to read boring books or complete online training modules? Herein lies the solution.

Share

CommentComments

Aviation

Aviation Wrap: Emirates pledges bushfire support, Qantas returns to Byron Bay + MORE!

This week’s Aviation Wrap is brought to you by Travel Weekly’s roving reporter, who has decided to wear compression socks with thongs to the office today. It’s not a good look.

Share

CommentComments