“We’re seeing a reverse of the direct booking trend”: SA Tourism acting CEO talks agents role in Africa’s return
Travel weekly talks with South African Tourism’s acting CEO, Themba Khumalo, who shares how the African continent can excite the international market and how travel agents will play a key role.
Themba Khumalo: The bounce back actually began during lockdown because we were forced as a group of people to look within. Before the pandemic, the supply side was good to service international markets and then all of a sudden, all of that went away.
I believe we’re in better shape now than we were when we went into the pandemic. So that, for me, was the first indication of the recovery.
And then from an international standpoint, when the UK took us off the red list, and then the US, and especially Emirates because that’s a big hub that distributes traffic across the world. Once we were off those red lists, the international part of the recovery was well underway.
We were forced to look within and we had to look at every single market and build a resilient and sustainable domestic tourism market.
Self-reliance and self-sustainability is the cornerstone for a thriving tourism market internationally. A lot of work has also been done in the structure of offering, and pricing.
Travel Weekly: How will you get Australians to sell your product?”
TK: Firstly, let me say this; we are more similar than different. When you look at the climatic conditions here, when you look at the cultural conditions, and the infrastructure, we’re not that different as markets.
So, visiting one another should be a natural thing. The challenge is making sure that we’ve got the right connectivity in order for Australians to travel to South Africa and South Africans to travel, to Australia.
South Africa Tourism is deep in talks with the South Africa Airways executives, and the Star Alliance partners to solve some of those challenges.
TW: Where do you expect growth to be?
TK: Well, you have to start with our sporting connection, because sports tourism is going to be a huge, huge growth trajectory.
People have been starved of live sport engagement, so we are confident it is going to grow exponentially.
TW: What is your aspiration for South Africa as a destination that Australians might be interested to hear?
TK: The biggest thing that we’ve been working on, throughout the lockdown period, is to build a lifestyle pillar.
I believe that that is where, between South Africa and Australia, we can really find one another.
I’m not just talking about getting Australians coming to South Africa but also about South Africans going to Australia.
In order for us as a country to become a better host for international visitors coming in, we need to have more South Africans travelling to the destinations that we’re trying to attract. Not just for the tourism sector, but broadly as a country.
TW: What is really important for you that you want Australian travellers to know?
TK: I deeply care about inclusive tourism, where it’s not just about the commercial platform, but how do you bring in people, and the communities with you.
How does tourism impact the livelihoods of people? It is not just about hotels and beautiful beaches but the fundamental issues that people care about.
And that is how I believe we are going to grow tourism together, South Africa and Australia.
TW: How important will travel agents be in this future?
TK: With COVID, people had bookings, and this is a global thing with cancellations or delays that make direct bookings more complex now.
Travellers want to know if there’s a cancellation, if something happens, they want to know that there is somebody they can call and rely on.
We’re seeing a reverse of the direct booking trend.
People here are saying, I know I can do the booking but if something goes wrong, then I’ve got no one to call no one to help me resolve things.
Email the Travel Weekly team at traveldesk@travelweekly.com.au
Africa's Travel Indaba indaba south africa south african tourism Themba KhumaloLatest News
Holland America Line gives agents the chance to visit Alaska on 11-day Famil
If you've ever wanted to see a Polar Bear (and who doesn't?), now is your time.
More than 65 luxury agents gather in Sydney for Best of the Best dinner
This looks like a fabulous do. We imagine there may be a few (or maybe 65) sore heads this morning!
Globally-renowned chefs gather for Vivid Food 2024
As a human, we agree that food is a fundamental part of the human experience. Some might say the most fundamental.
Air New Zealand returns to Hobart and Seoul
If you notice an uptick in Kiwis making their way through the Mona, you know why.
European Waterways targets multi-generational families with ‘floating villa’ deal
The jury is still out on whether spending a week on a 'floating villa' with family is a hell or a paradise.
Luxury Escapes launches ‘sail away’ sale
Rest assured, you'll be getting your 'sails' and 'sales' mixed up for the rest of the day.
Rex-owned National Jet Express adds weekly charter between Brisbane and Orange
This is for mining and civil contractors, so please, put your holiday attire away.
Let the games begin. Viking introduces eye-watering benefits for the industry’s top 10 advisors
Did someone say 'trip to Venice'? Hold my coat, this one is far too good to miss!
Best friends or frenemies? What is the REAL relationship between sales and marketing?
We can all stop fighting over the corner office because our mothers were right - we are all important in our own way.
The Walshe Group Announces Two Key Appointments
What we really want to know is whether they got joint or separate welcome parties.
FAMIL: Agents explore the delights of Mauritius on 7-day tour
Go green with envy as you read this fabulous itinerary! Time to book that second honeymoon.
Hamad International recognised as world’s best airport at 2024 Skytrax World Airport Awards
Hamad airport is so good it is almost considered a destination in itself. Ballina, up your game.
Saudi Arabia highlights tourism investment opportunities at global investment event
Now is the time to start looking at Saudi Arabia if you are not already. There's big things to come.
“Rampant” – Aussies warned as dengue fever cases spike in Bali
Worried about Bali belly? Now you have something else to worry about.
TTC Tour Brand reveals slew of deals across operators including Trafalgar and Contiki
Everybody loves a bargain and you could do lot a lot worse than check out these deals from TTC!
Fiji Airways partners with Porter Airlines in US growth bid
Any initiative that gets more people visiting the delights of Fiji is a good initiative.
Flight Centre launches CruiseHQ – a marketplace exclusively for agents
The cruise industry has surpassed pre-Covid levels so this isn't one to miss!
Feeling festive? Wendy Wu tours unwraps Christmas collection
Get the Christmas hols booked now and avoid spending it with that elderly relative with dubious political views.
OPINION: In a world of screens, we crave experience
If you get feelings of deep shame and regret when you see your screen time, don't worry - you're not alone.
Sun Princess: High-end dining and world class entertainment awaits
If you are a foodie and you are not currently on the Sun Princess, we really have to ask - what are you doing?
YouGov: 2 in 5 Aussies would pay more for a sustainable hotel
If you want to be REALLY sustainable you can go camping. You just might lose the will to live.
“Can planes swim?” – Planes become boats as Dubai Airport is savaged by severe storm
Unfortunately, "can planes swim?" is a real life question and not an opener to a really bad joke...
Explora journeys reveals bespoke outdoor furniture designed by Matteo Nunziati
This is making your plastic table and chairs look really bad now, isn't it?
Bangkok Airways targets growth with renewed Sabre deal
Two stories abut Sabre's growth in one week and its only Wednesday! Watchout world.
PR agency Example wins pitch for InterContinental Sydney
We also went in for the contract but they said that a 'Be Our Guest'- themed TikTok was unoriginal! The cheek.
Norwegian Cruise Line reveals culinary experience aboard Norwegian Aqua
Once again, this TW journalist REALLY regrets writing this before getting lunch.
Signature Queensland hosts luxury tourism event
Known for its tropical beaches and unique wildlife, Queensland also offers luxury.
Capella Sydney recognised in prestigious Travel + Leisure’s 2024 ‘it list’ of best new hotels
You know that 'it girl' at school who everyone wanted to hang out with? Capella is the hotel version of that.
Rex launches 72-hour fare sale with NO school holiday blackout so you can take your kids (if you want to)
Sadly, leaving your children at home whilst you go on holiday is generally frowned upon.
Adventure World offers chance to connect with “heart and soul” of the US
I mean who hasn't dreamed of a road trip around the US?! Go with Adventure World and you're less likely to get lost.
Fiji’s family-owned luxury resort Likuliku Lagoon launches its own app
We were relieved to find out that having a "concierge in your pocket" referred to an app on your phone.
Hawaii: The US’ laid-back front door for Australians
If you needed another sign that you should definitely head to Hawaii - this is it!
Sabre targets Asia Pacific growth with latest hire
Call the Avengers! Sabre continues its bid for world domination with latest hire.
Air New Zealand signs its largest EVER deal for sustainable aviation fuel
Air New Zealand makes huge step towards sustainable travel. We bet it recycles its rubbish properly too.
IHG Hotels & Resorts continues regional growth with Sunshine Coast Holiday Inn
This Holiday Inn looks considerably flashier than some of the ones we have stayed at in our time.
Budget carrier Scoot welcomes first of 9 E190-E2 aircrafts
Here at TW we would like to offer Embraer E190-E2 a warm welcome! It's not easy being the first of the fleet.