Cruise

“We must improve”: Hurtigruten responds to COVID-19 outbreak findings

Hurtigruten has shared the findings of a report into the cause of a recent outbreak of COVID-19 on one of its ships.

The Norwegian Maritime Directorate launched the investigation after at least 36 crew members and passengers on board MS Roland Amundsen tested positive for COVID-19 at the end of July and found “failures in several important areas”.

The cruise line has released a statement responding to the claims and said it is already in the process of improving its safety policy and will correct all mistakes within the three-month deadline given by the authority.

“What the Norwegian maritime directorate points out is serious and shows that we must improve,” Hurtigruten CEO Daniel Skjeldam said.

“This is the first important step on the road to getting all the answers on the table and getting all aspects of our operation improved.

“We are now awaiting the external investigation, which will give us even more answers and a broader basis for the work we have ahead of us.”

The investigation included a review of the cruise line’s safety management systems and how it handled the outbreak.

The directorate’s summary pointed out three mistakes including failure to complete proper risk assessment, employees failing to report cases early and failure to enact the emergency procedure immediately.

However, the directorate also acknowledged that Hurtigruten has “worked well to update its procedures and contingency plans in relation to outbreaks of infection on board”.

Acting general manager of Hurtigruten, Asta Lassesen, said the line has deployed “all available resources to strengthen and improve routines and procedures at all levels”.

“Employees have made a formidable effort within the company,” she said.

“It is good that the Norwegian maritime directorate writes in the report that Hurtigruten has worked well after the incident.

“The deviations that are pointed out by the directorate are important to us in the work of a sound restart of the expedition cruise business when the COVID-19 situation allows it. That work is well underway.”

Lassesen said it is worrying that the directorate has questioned the company’s safety culture.

“Shortly after the COVID-19 outbreak on MS Roald Amundsen, we stepped up our efforts to ensure routines and better follow-up of these,” she said.

“Our employees and guests can be confident that safety is the most important thing for us at Hurtigruten.”


Image source: UAVPIC.COM/Tor Erik Kvalsvik/Kleven/Hurtigruten

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Tourism

Federal govt announces “most significant” insolvency reforms in 30 years to help save struggling small businesses

Is your business on its last legs? Find some relief in this major announcement by the federal government.

Share

CommentComments

Hotels

Crystalbrook to take over boutique Brisbane hotel

The independent hospitality company has gone all arty-farty in expanding its east coast footprint.

Share

CommentComments

Cruise

WATCH: Dream Cruises produces delightfully cringeworthy safety video

Dream Cruises has taken a leaf out of the airline playbook by turning its safety instructions into a fun video. It’s overly cheesy, but kinda cute.

Share

CommentComments

Travel Agents

MTA agent wins coveted spot on Dutch famil

With the famil stopping in Amsterdam along the way, you’d hope this agent will remember to pack some extra-clear eye drops and plenty of snacks.

Share

CommentComments

Wholesalers

Collette releases 2021/22 travel guide with seven new tours

Tell your clients to get ready to gorge themselves on arancini and caponata because three of the seven new trips involve the jewel of the Italian south: Sicily!

Share

CommentComments

Aviation

Qantas scraps Wallabies sponsorship, makes nearly $1m selling fully-stocked bar carts

We’ve mixed the good news with the bad here in this Qantas story, so get ready to smile and frown.

Share

CommentComments

Hotels

Hotel Wrap: Crowne Plazas ready to return, W Brisbane’s Extreme WOW Suite + MORE

This week’s Hotel Wrap is so huge that we’ve nicknamed it ‘Goliath’. However, that’s not to suggest you should start slingshotting stones at it if your name is David.

Share

CommentComments

Cruise

Norwegian co-founder and cruise titan Knut Kloster dies

Kloster was not only a titan of the cruise industry, but also a humanitarian and environmentalist.

Share

CommentComments

Travel Agents

Flight Centre fills Infinity Holidays void, opening up The Travel Junction to all agents

As part of its plan to streamline its product support areas, Flight Centre will use TTJ to service Infinity’s old clients, plus some cheeky new ones.

Share

CommentComments

Aviation

Qantas workers likely to receive thousands in unpaid wages after airline loses JobKeeper court case

The Flying Kangaroo’s cost-saving targets just became a little harder to hit after this court decision.

Share

CommentComments

Destinations

These are the world’s most complained about attractions

All up, people have spent more than 17 days complaining about the landmark that made the top of this list. That’s a lot of negative Nancies.

Share

CommentComments

Wholesalers

TTC commits to new sustainability goals, plans to be carbon-neutral by 2030

Meanwhile, we’re reducing our carbon footprint by strapping a tiny solar panel to our office dog. We’re not sure what’s it’s powering, but he looks very cute.

Share

CommentComments