Travel Agents

WATCH: The best kind of support agents can get

As you may have noticed, we’ve been sharing a collection of inspirational videos where we hear from real life agents what they love about Travel Counsellors.

And now it’s time for another! This week, it’s all about support.

Which is in fact why many agents take the plunge and join Travel Counsellors; because even though Travel Counsellors own and run their own business, they still have the support and help you’d expect from a big corporate agency.

This clip asks 11 different Travel Counsellors exactly how supportive the Travel Counsellors head office team is – and, spoiler alert, all of them are extremely happy with the support they’re given.

“Having the support of head office means everything. Just the peace of mind and knowing that there’s someone there who’s got your back, and especially for my clients as well,” one Travel Counsellor said.

“I had quite a few people stuck in Bali when the ash cloud was happening and I was able to get them extra accommodation and get them home with the help of Travel Counsellors. You just feel so comfortable and you know that if you need the support it’s there for you.”

“Ever since I’ve joined, I’ve really been welcomed by head office and supported really well,” Travel Counsellor Hannah Foster added.

“Even though you own your own business, there’s a team behind you.”

Since 2007, Travel Counsellors have been helping Australian travel agents launch their own home-based businesses, completely supporting them throughout the process – from admin, to finance, to marketing, to PR, to IT.

They’ve also got a business development team, who are only a phone call away for new Travel Counsellors. Oh, and there’s support from a local land and air helpdesk team and a 24/7 global Duty Office monitoring world events to look after your customers while they’re travelling. What more could you want?

“Everyone in the company is approachable, no matter who they are and what their position is, and that’s really nice as well. I guess it’s just not so scary when you know that you have a team of people that you can get help from,” Travel Counsellor Lani Symons Vaughan said.

“I love that I can do things in my own time, on my own time. And I love that I can do that with the support of an amazing head office team. I can’t speak highly enough of the support,” added Travel Counsellor Donna Jones.

To find out more about Travel Counsellors, click here.



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