Travel Agents

WATCH: The best kind of support agents can get

As you may have noticed, we’ve been sharing a collection of inspirational videos where we hear from real life agents what they love about Travel Counsellors.

And now it’s time for another! This week, it’s all about support.

Which is in fact why many agents take the plunge and join Travel Counsellors; because even though Travel Counsellors own and run their own business, they still have the support and help you’d expect from a big corporate agency.

This clip asks 11 different Travel Counsellors exactly how supportive the Travel Counsellors head office team is – and, spoiler alert, all of them are extremely happy with the support they’re given.

“Having the support of head office means everything. Just the peace of mind and knowing that there’s someone there who’s got your back, and especially for my clients as well,” one Travel Counsellor said.

“I had quite a few people stuck in Bali when the ash cloud was happening and I was able to get them extra accommodation and get them home with the help of Travel Counsellors. You just feel so comfortable and you know that if you need the support it’s there for you.”

“Ever since I’ve joined, I’ve really been welcomed by head office and supported really well,” Travel Counsellor Hannah Foster added.

“Even though you own your own business, there’s a team behind you.”

Since 2007, Travel Counsellors have been helping Australian travel agents launch their own home-based businesses, completely supporting them throughout the process – from admin, to finance, to marketing, to PR, to IT.

They’ve also got a business development team, who are only a phone call away for new Travel Counsellors. Oh, and there’s support from a local land and air helpdesk team and a 24/7 global Duty Office monitoring world events to look after your customers while they’re travelling. What more could you want?

“Everyone in the company is approachable, no matter who they are and what their position is, and that’s really nice as well. I guess it’s just not so scary when you know that you have a team of people that you can get help from,” Travel Counsellor Lani Symons Vaughan said.

“I love that I can do things in my own time, on my own time. And I love that I can do that with the support of an amazing head office team. I can’t speak highly enough of the support,” added Travel Counsellor Donna Jones.

To find out more about Travel Counsellors, click here.


SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Aviation

“My heart palpitated”: Influencer raises $83,000 tip for airport pianist

A kind stranger raised a whopping amount of money for a pianist who spends his days tinkling the ivories and raising spirits at an international airport.

Share

CommentComments

Destinations

Experts warn of yet another Sydney lockdown extension, as Tasmania reopens to Victoria and SA

We’ve coupled the good with the bad in this domestic travel update, but we won’t judge if you only choose to read the positive stuff.

Share

CommentComments

Travel Agents

“The product of travel has lost its value”: AFTA chair pens letter to ScoMo

Tom Wanwaring has his handwriting down pat after penning a letter to the PM. Travel Weekly understands he opted for a felt tip and even sealed it with a custom wax stamp.

Share

CommentComments

Aviation

Qantas to host frequent flyer “point-bidding frenzy” for exclusive experiences

The airline will host a series of auctions so its frequent flyers can use up the points they’ve been hoarding since the start of the pandemic.

Share

CommentComments

Cruise

NCL returns to cruising after 500-day pause

Harry Sommer and Ben Angell have given each other a big virtual high five, after the cruise line commemorated its return to the water by making a little bit of history in the process.

Share

CommentComments

Hotels

Baillie Lodges snaps up luxe Barossa Valley property

The company has expanded its portfolio with the addition of this gem in the middle of South Australia’s wine region. They had us at wine.

Share

CommentComments

Technology

IATA Travel Pass the “green light” to fly internationally with Qantas and Jetstar

After trialling and testing a number of potential solutions, the Qantas Group has revealed what Aussies will need to get outta here and overseas.

Share

CommentComments

Travel Agents

Travel demand “to return with a vengeance”, says Flight Centre’s Aussie boss

Kelly Spencer and her team at Flight Centre all have their catching mitts on in anticipation of an aggressive travel bounce-back.

Share

CommentComments

Cruise

Aurora Expeditions’ partnership with Virtuoso goes global

Aurora Expeditions CEO Monique Ponfoort is doing the happy dance after securing a global deal with the luxe travel network.

Share

CommentComments

Hotels

Marriott appoints four first-time GMs for signature Aussie hotels

It’s all looking very peachy over at Marriott, with the hotel giant’s career development program bearing fruit in the form of four new GMs.

Share

CommentComments

Destinations

Queensland channels Van Morrison in new $2.4m tourism campaign

Does “Van the Man” feature heavily in your Spotify playlists? Well, we guarantee you’ll be bopping along to this new campaign from TEQ.

Share

CommentComments

Technology

New marketplace lets travel agents avoid GDS surcharges (and keep incentives)

This article is all about GDS, the NDC and LCCs. If all of those acronyms have gone right over your head, we suggest skipping to the next story.

Share

CommentComments