Aviation

Virgin Won’t Save Tigerair’s Bali Flights

Hannah Edensor

On Friday, budget carrier Tigerair announced it was cancelling all its flights in and out of Bali, much to the dismay of Aussies everywhere, and now parent company Virgin Australia has admitted it won’t be picking up the slack.

The airlines failed to gain regulatory approval from the Indonesian government to operate out of Denpasar airport, with Indonesian authorities on Friday saying they would not be providing Tigerair with “final approval”.

Tigerair confirmed all passengers with flights booked to Bali will receive full refunds, while Virgin Australia would assist those stranded in Bali right now to make alternative travel arrangements.

But if you thought Virgin might swoop in and save the day by picking up where Tigerair left off, that won’t be the case.

According to Crikey, Virgin Australia-operated flights to Denpasar from Melbourne, Adelaide and Perth were declared unsustainable for the airline’s full service operations, so last year Tiger took them over.

A spokesperson told the publication, “Virgin Australia has no plans to operate the Bali routes from which Tigerair Australia has withdrawn.”

According to the ABC, refunds to travellers with booked flights could take a while too.

Consumer protection authorities have warned passengers that refunds could take up to a month to be processed, with Consumer Protection WA acting director of retail and services Lanie Chopping advising passengers to speak to their travel insurance companies to see what their policies are surrounding this unexpected change.

“People who have purchased by credit card are actually able to go back to their bank and seek what’s called a chargeback,” she added.

On Friday, Tigerair’s CEO Rob Sharp issued a statement which read:

“We have been advised by Indonesian authorities that in order to continue operating our flights to Bali, we would have to transfer to a new operating model that would take at least six months to implement and would compromise our ability to offer low-cost airfares to Australians,” he said.

“Providing a reliable, low-cost service is critical for Tigerair Australia and our customers, and therefore our only option is to withdraw from flying to Bali altogether. We will continue to work with Virgin Australia to support any passengers still in Bali and needing to travel home to Australia. We will also provide full refunds to customers who were booked to travel to and from Bali with us.

“Again, we sincerely apologise to our customers who have been caught up in this and we will continue to work around the clock to support them as best we can.”

SEE WHAT PEOPLE ARE SAYING

One response to “Virgin Won’t Save Tigerair’s Bali Flights”

Leave a Reply

Cruise

Uniworld sues MSC over $18.5m in damages from Venice ship collision

by Christian Fleetwood

Uniworld Boutique River Cruises has levelled a lawsuit against MSC Cruises over massive damages sustained in a Venice ship collision last year.

Share

CommentComments

Travel Agents

Agent Wrap: Registrations open for RWC 2023, Counselling for agents impacted by bushfires + MORE!

This week’s Agent Wrap is full of everything you need on a Friday: news of agents on voyages around the world, plenty of pictures and, most importantly, a short word count.

Share

CommentComments

Wholesalers

Wholesaler launches flexible European coach-touring brand

The new brand combines the convenience of escorted tours and the independence of FIT, with guaranteed departures on all tours, regardless of their size.

Share

CommentComments

Aviation

Aussie influencer slammed after tricking airline into free business-class upgrade

by Huntley Mitchell

An Australian influencer has copped a swathe of criticism after wearing a moon boot to successfully con airline staff into a free business-class upgrade.

Share

CommentComments

Destinations

South Australian Tourism Commission warned ‘Old mate’ ads weren’t “child-friendly” months before launch

Just released documents have shown that the SATC was warned its now infamous ‘Old mate’ ads were inappropriate months before the campaign even launched.

Share

CommentComments

Tourism

Flavour of the Week: Ex-Liberals leader named Boeing’s new regional boss, CMV’s team expansion + MORE!

If this edition of Flavour of the Week was a marine animal, it would be a blue whale. In other words, this wrap is an absolute whopper.

Share

CommentComments

Aviation

PHOTOS: Coco the very good rabbit scores a seat in business class

Nobody freak out, but we’ve got some very important news: this very cute bunny rabbit wearing a bowtie just scored its own seat in business class, and the photos are SO CUTE!

Share

CommentComments

Tourism

Coronavirus poses bigger threat to Aussie airports than SARS: analyst

Meanwhile, China has placed more than 18 million people in lockdown overnight as the number of those infected climbs to 650, with 18 confirmed deaths.

Share

CommentComments

Wholesalers

Wendy Wu Tours’ Aussie boss exits after less than three months

Troy Ackerman’s sudden departure follows that of Wendy Wu Tours global CEO Joe Karbo in July last year.

Share

CommentComments

Aviation

Qantas, Virgin Australia update pet travel policies following dog deaths

by Christian Fleetwood

Australia’s leading carriers will introduce further precautions on their pet policies, in association with the RSPCA.

Share

CommentComments

Aviation

Canberra Airport closed as fire services use airfield to fight “out of control” bushfire

Canberra Airport has cancelled departures and arrivals as its airfield is used by aviation fire services to facilitate aerial firefighting efforts.

Share

CommentComments

Hotels

Hotel Wrap: Accor’s new rideshare partner, Melia Hotels International opens first Thai hotel + MORE!

Welcome to the Hotel Wrap. This week’s addition features some gobsmackingly wonderful properties which we warn could cause a severe case of FOMO.

Share

CommentComments