Wholesalers

TTC unveils strict new COVID-19 protocols across its brands

The Travel Corporation (TTC) has upped the ante on its hygiene standards with a series of new coronavirus-related protocols across its brands.

The travel giant has done a complete review of its sanitation and hygiene measures around travellers’ touchpoints while on their trips, from the moment they meet their guide to transport, hotels and excursions.  

“As we adapt to this new world, our dedicated, diligent TTC team members across the globe are preparing and will be implementing enhanced training, procedures and numerous new measures throughout our various guest experiences offered, with the very best possible care and service,” Brett Tollman, chief executive of TTC said.

“These new protocols will be adapted and adjusted as needed, in a timely manner, as governments define and implement what will be required in each country.” 

Tollman confirmed the following new steps and procedures which have been implemented to give travellers and agents peace of mind:

Expertly trained travel directors

TTC’s travel directors and trip managers will be trained in the new hygiene and physical distancing procedures. They will monitor the hygiene etiquette of guests during their trips, reacting and advising as needed to ensure high standards are maintained.

Also, they will have new preventative measures in place to try and ensure guests’ wellbeing and in the event that any unexpected issues arise on trip, they will activate additional protocols.

A full team of support 24/7

Behind the scenes, TTC’s operations and guest support teams are in contact with travel directors and drivers and have them and on-call 24/7.

Stringent on the road protocols

TTC’s coaches are sanitised before the start of each trip and have always been kept to very high standards.  Drivers will now be trained with the latest hygiene protocols and will clean and disinfect all surfaces including handrails, door handles, tables, seats, air-conditioning filters and overhead lockers on a daily basis.

All of TTC’s guests will be asked to follow hygiene practices recommended by the World Health Organisation including the thorough and regular washing of hands and sanitising when required. Hand sanitiser is freely available on board for the guests to use throughout the day. It will be encouraged for clients to bring their own washable face mask and gloves (as these are required to be worn in public in some countries, and on many airlines now), and to bring additional hand sanitiser with them. In addition, should an unexpected situation arise, additional face masks, rubber gloves, antiviral sprays and wipes will be readily available for guests on all trips. 

Trusted partners

TTC is selective in who they work with and choose to only use hotels, restaurants, ground handlers and venues that take the health and wellbeing of their guests as seriously as TTC does and agree to meet expected guidelines and specifications. 

Physical distancing

TTC will be adapting to the right size groups, based on government distancing requirements. Your clients can rest assured that they will travel with the comfort of their own personal space and know that all of the experiences, hotels and restaurants they will visit on their trip have been vetted to ensure they adhere to physical distancing and hygiene guidelines required in each jurisdiction. 

Smaller groups, more personal space

With Luxury Gold’s and Insight Vacations’ smaller groups and customised coaches with fewer seats, guests not only enjoy twice the legroom of a standard coach but also more personal space on board.

Smaller groups also mean less queuing whilst embarking and disembarking, as well as at hotels and attractions, so it is easier to maintain a comfortable physical distance.  On their future trips, the brands have also worked to ensure their travellers are divided into smaller groups at each stop, to ensure the required physical distancing is ensured.

In the know

Each travel brand’s teams will work to try and ensure that their supplier partners (hotels, restaurants, museums and other venues) are also applying the same, new required hygiene and distancing protocols, to the extent possible.

TTC will be hosting agent training webinars on the future of travel and these newly enhanced protocols. You will receive brand emails and updates from their sales managers with dates and session times so they can register.


Featured image credit: iStock.com/Svetlana Monyakova.

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