Travel Agents

TravelManagers launches RESET program to help agents prepare for restart

TravelManagers has rolled out a new program to help its personal travel managers (PTM) prepare for COVID-era overseas travel as Australia continues its gradual reopening.

The company’s national partnership office (NPO) has rolled out a series of webinars to its network of PTMs throughout Australia, covering a range of topics from fares and ticketing to marketing, risk mitigation and service fees.

TravelManagers has also partnered with Amadeus and Healius Pathology to deliver webinars on safe travel and accredited COVID travel tests.

Executive general manager of the home-based travel agency, Michael Gazal, said that after a hiatus of nearly two years, a lot has changed in the way the world travels.

“Our PTMs need to feel confident in their approach to navigating the complexities of travel in a COVID-normal world,” Gazal said.

“Ensuring that clients understand the terms and conditions imposed by airlines and other suppliers will be an essential component of a PTM’s role.”

PTM Valeria Ireland, who is based in Mansfield, Queensland, is among the 200-plus PTMs who have so far participated in the RESET program; she said it has been ideally timed to coincide with a resurgence in travel enquiries from her client base.

“I was worried about feeling out of my depth with the new rules and restrictions around international travel,” she explained.

“So the RESET program has been just wonderful. As well as learning a lot, the sessions have restored my sense of confidence in my knowledge and expertise.”

Gazal said the feedback on the RESET program has been overwhelmingly positive, with many describing it as “a godsend”.

“RESET was designed as both a refresher and as an effective tool to update PTMs on the many new requirements that are now tied up with international travel,’ he said.

“For some, getting back into all the procedures and processes could have been overwhelming, so it was important that they felt prepared and supported to get back to what they do best.”


Image: iStock/Lincoln Beddoe


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