Travel Counsellors farewell Fred, nab industry expert as new MD

Travel Counsellors farewell Fred, nab industry expert as new MD

There’s been some massive shaking-up in the industry, and we’re not talking about last night’s margaritas.

Travel Counsellors Australia has announced a new Regional Managing Director, appointing Kaylene Shuttlewood to take the helm of the Australian operation.

Shuttlewood is already an industry veteran, having held senior positions in the UK, Australia and USA, with previous roles including Head of Affiliate at Helloworld and Director of Air Product for Stella Travel Group, and General Manager Air Tickets.

Shuttlewood will step into the role following a year’s secondment by Acting Managing Director Fred Van Eijk, who will return to oversee the Travel Counsellors’ Netherlands and Belgium operations and support the Company’s further growth plans in Europe and elsewhere.

Kaylene Shuttlewood

Kaylene Shuttlewood

Travel Weekly recently sat down with Fred to discuss tech and the likelihood of robots taking of travel, read the interview here.

See also: “Webjet is certainly a threat to agents”: TC boss Fred van Eijk

Travel Counsellors Global CEO Steve Byrne commented, “We have invested considerable time looking for the right individual with the exceptional leadership skills, global experience, values and proven track required to lead Travel Counsellors in Australia and the Region.”

“Kaylene’s market knowledge and insight, international commercial experience and understanding of technology and other trends on a global level will bring enormous benefits to the company, building on the support and service we offer our Travel Counsellors and giving the business a strong Australian identity and leadership,” he added.

“As part of the global leadership team, Kaylene will spearhead our ambitious growth plans in Australia and the Region as we take the Company to another level.”

Shuttlewood will join the support team in the Melbourne based head office in April, with Fred van Eijk remaining in the Australia business working alongside Shuttlewood until mid-May.

Her responsibilities will include maximising future growth opportunities across all areas of the business.

Shuttlewood said of the appointment, “I am delighted to be joining Travel Counsellors at what is a very exciting time for the business, bringing my experience and knowledge to the table and adding to the fantastic support network in our Australian office.

“I believe in the Company’s culture and that its technology-enabled, relationship-based business model, with a focus on caring for its travel counsellors who in turn care for their customers, has unlimited potential in Australia.

“I am so excited to be part of the team, to be able to build upon what has already been achieved in Australia and deliver the significant potential there is for the Company in the Region.”

Latest News

  • Aviation

Senior management at Air India expected to keep jobs after Vistara merger

The Tata group is likely to retain the senior management of full-service airline Air India after its merger with Vistara, according to an Economic Times report. The report said Campbell Wilson will continue as CEO of Air India, while Nipun Aggarwal be chief commercial and transformation officer of the merged entity, while Sanjay Sharma will […]

  • Food & Beverage

PARKROYAL Melbourne Airport launches Asian-Australian fusion menu

The newly refurbished PARKROYAL Melbourne Airport unveils a new Asian-Australian fusion menu for the onsite all-day dining Airo Restaurant. The menu debuts alongside the restaurant’s refurbishment and offers travellers a delicious selection while enjoying comfortable and stylish surroundings. It was created by PARKROYAL Melbourne Airport’s executive chef Jee Whan Lee with the goal of bringing […]

  • Cruise

HX names Alex McNeil as inaugural chief expedition officer

HX (Hurtigruten Expeditions) has announced that Alex McNeil will take on the newly created position of Chief Expedition Officer (CXO). This new C-suite role underscores HX’s commitment to immersive adventure travel, enhancing its legacy of almost 130 years in expeditions. As CXO, McNeil will oversee all aspects of HX’s global itinerary and expedition experience. His […]

  • Aviation
  • Technology

SITA wins Heathrow Airport’s confidence with contract extension for network infrastructure solutions

Global leader in air transport technology, SITA, signed a five-year extension with Heathrow Airport to support its vast and growing network infrastructure. The agreement sees SITA providing a wide range of network, telecommunications, and connectivity services, while introducing innovative new solutions to business operating within Heathrow. SITA has built a strong relationship with Heathrow since […]

  • Destinations
  • Events
  • Exhibitions

South Eveleigh announces winter series for August

Australia’s premier technology precinct, South Eveleigh, celebrates winter with a month-long series of community-focused and immersive experiences from 5 to 31 August 2024. The winter series programs aim to fuse entertainment, technology, education, food and beverage, and social responsibility. Portfolio manager for Mirvac, Jamie Toko, said the engaging four-week series will showcase South Eveleigh as […]

  • Events

Hilton Melbourne Little Queen Street partners with Royal Botanic Gardens’ Lightscape show

The Hilton Melbourne Little Queen Street has announced a partnership with the renowned Royal Botanic Gardens Victoria, and its dazzling light show, Lightscape. The partnership looks to take guests to experience the light, nature, and wonder of the stunning display with a special hotel package. Lightscape promises to transform the Botanic Gardens after dark with […]

  • Hotels

The Rox Hobart offers premier venue for chic and intimate wedding celebrations

Known for providing boutique accommodations that offer a uniquely Tasmanian immersion, The Rox invites couples to experience its intimate charm for small wedding celebrations. The Rox Penthouse boasts 211sqm of self-contained opulence that features two bedrooms, two bathrooms, and can accommodate up to six guests. It also has indoor and outdoor spaces, including a rooftop […]

  • Travel Agents

New class of emerging leaders starts ATEC’s 2024 ELITE program

The Australian Tourism Export Council (ATEC) has launched its 8th Emerging Leaders of Inbound Tourism Excellence (ELITE) program, the latest round to begin a journey to join more than 170 graduates. This year’s cohort of 30 comes from across all states and territories and represents the largest group since the program’s inception in 2015. “ATEC […]