Travel Agents

Travel agent’s ‘abused’ customers loss hits $175,000

Daisy Melwani

The defunct WA travel agency who took to social media to allegedly abuse customers has left travellers $175,000 out of pocket.

According to latest news reports, the warning by Consumer Protection for customers to check if flights and accommodation bookings made by Sky Air Services had been paid to operators, sparked calls from 51 clients with an estimated total loss standing at $175,000 yesterday afternoon.

Perth Now reports eight West Australian travellers to be currently stranded in Serbia or Croatia with no confirmed return flight.

Consumer Protection told the paper there were 9 other customers who had to make re-bookings costing an estimated $30,000.

In a surprising move, it appeared the Fremantle travel agency posted abusive comments hurled at consumers on Facebook after complaints were made. The company’s Facebook page appears to be inactive today.

Facenppl6

Consumer Protection advises customers who bookings using a credit card to potentially seek a chargeback from their card provider. Unfortunately those who made cash payments or direct bank transfer will most likely be unable to recoup lost funds.

“Unfortunately those who have paid by direct bank transfer may not be able to access redress in this way, which serves as a reminder not to pay for travel services in this way. People in this situation should still speak with their bank about what options they may have,” Consumer Protection Commissioner, Anne Driscoll said.

“It is also worth checking your travel insurance policy and speaking with your insurance provider to see whether you are covered in this particular situation.”

Sky Air Services is no longer affiliated with a company of the same name in Melbourne, and the agency was neither a member of AFTA nor ATAS accredited.

The Australian Securities and Investments Commission (ASIC) has since deregistered the business.


SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Destinations

ScoMo says Australia-Singapore travel bubble to form “within the next week or so”

Our editor is loving this bubble talk so much that he’s decided to celebrate by having a bubble bath while enjoying a bubble tea.

Share

CommentComments

Aviation

Qantas to launch Sydney-Dehli route, moves start date forward for select overseas flights

The national carrier also said it plans to bring back around 11,000 stood-down workers a whopping six months earlier than expected.

Share

CommentComments

Cruise

Golden Horizon, the world’s biggest sailing ship, cancels its Aussie debut

Tradewind Voyages is the latest cruise line to axe its Aussie sailings after growing tired of waiting for the federal government to get its sh*t together.

Share

CommentComments

Wholesalers

Flight Centre-owned DMC Discova recruits new global marketing manager

The destination management company has Discova-d its new global marketing manager. Get it? (Sorry, that was a pretty cringeworthy effort).

Share

CommentComments

Destinations

Four must-dos in Flanders

With charming cities, a rich history and artistic masterpieces (not to mention an unparalleled beer culture), there’s a lot to love about the northern Belgium region.

Share

CommentComments

Destinations

WA lets slip plan to mandate COVID-19 jabs for all interstate travellers

Mark McGowan has been forced to do a bit of explaining after WA’s health department appeared to accidentally release details of its mandatory vaccine plan for all interstate visitors.

Share

CommentComments

Hotels

W Brisbane appoints new hotel manager, marketing boss and chef de cuisine

As the saying goes, all good things come in threes. Unless, of course, we’re talking about baseball strikes.

Share

CommentComments

Travel Agents

Travel agents left out of NSW’s $530m plan to revive tourism and events

The plan includes vouchers to encourage domestic travel and a fund to lure international airlines back to Australia, but AFTA’s chief argues a crucial element of the industry has been left out.

Share

CommentComments

Tourism

New marketing and PR agency launches with sustainable travel focus

Two senior names in the tourism marketing space have joined forces to launch a new purpose-led player, and you can probably guess its name from the accompanying pic.

Share

CommentComments

Destinations

Victoria reopens to fully-vaxxed travellers from Sydney, WA to allow quarantine-free travel for Queenslanders

Here are a couple more positive signs that domestic travel is getting back to the good old days.

Share

CommentComments

Events

Sunrise’s David “Kochie” Koch to host sustainable tourism webinar featuring industry heavyweights

Do you generally start your mornings with Kochie on TV? Well, you’ll be able to enjoy a double dose of him tomorrow.

Share

CommentComments

Aviation

Qantas introduces automatic ticket revalidation enhancement for agents

Are you sick of flight schedule changes messing with your clients’ travel plans? Well, hopefully this new update by Qantas will help you contain your rage.

Share

CommentComments