Destinations

Tourism Fiji launches reworked training program

Tourism Fiji has launched its new and reworked ‘Matai 2.0’ online agent training programme, which will provide travel agents across the globe the opportunity to become a specialist for the destination.

The Matai relaunch is a way for agents to reacquaint themselves with the destination following the reopening of Fiji’s international borders on 1 December 2021, after being closed for 20 months due to the global COVID-19 pandemic.

The completely new program has been designed to be more interactive and visually stimulating, with a better user interface experience for enhanced functionality.

There will be regularly added courses and modules that will give tips for selling Fiji, including topics such as how to maximise agents’ own social media channels to reach their customers.

“We’re excited about this brand-new course that will deliver updated and engaging content covering all our key pillars and niche tourism products across Fiji’s twelve regions,” Tourism Fiji CEO, Brent Hill said.

“After 20 months of border closures, the travel industry has changed, and we felt it was important to update and change our training programme, to help new agents coming into the industry learn the destination or allow previously registered agents to relearn and get updates on the destination again in a new and refreshed way.”

The new Matai 2.0 programme will be equipped with creative interactive maps, new fact sheets and product videos, all intricately designed with exciting rewards and benefits that will include exciting airline benefits, exclusive invites, places on familiarisation trips and invitations to marketing activities and events, among others.

“It is an incredible destination, and we have some even more incredible products for visitors, we hope this course helps educate and empower agents to better sell Fiji!” Hill continued.

The new three-tier system means training and learning won’t stop once agents have become a Fiji Matai Specialist, with agents now having the ability to reach SILVER and GOLD levels, unlocking additional benefits as they go through the tiers.

Agents will be able to discover all the tourism products and experiences Fiji currently has to offer and learn how to help their clients select a region that’s perfect for them, including understanding the best resorts for luxury, romance, diving, adventure, and other niche experiences.

“With almost two years without international visitors in Fiji, this time allowed our team to work with new content creators and shoot new imagery and videos which we know will keep inspiring agents to sell Fiji, bringing Fiji to life as they learn, and ultimately bringing more Australians to Fiji when they sell,” Trade partnerships manager for Australia, Jason Sacriz commented.

Registration is now open for travel agents who are ready to take the next step towards being a Matai agent for Fiji as a destination.

Agents can sign up to become a Matai agent HERE.


Image source: Tourism Fiji



SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Aviation

Qantas proposes scrapping bonuses if it is “harmed”

Qantas has copped some bad press lately, but the silver lining is it’s a great excuse for Alan Joyce to get a nice makeover!

Share

CommentComments

Aviation

Boeing 737 MAX mid-air emergencies revealed in new investigation

Surprisingly the investigation came from the ABC and not from Air Crash Investigation, which kind of puts the show to shame a bit.

Share

CommentComments

Travel Agents

Western travel agents banned from booking Hajj pilgrimage

Those looking to complete Hajj will have to enter the Hajj lottery, which you are still astronomically more likely to win than the actual lottery.

Share

CommentComments

Wholesalers

Virtuoso uncovers key differences in how each generation travels

Meanwhile, Travel Weekly staff are conducting our own research to tap into the zoomer market by teaching the office dog TikTok dances. It’s not going well.

Share

CommentComments

Cruise

Royal Caribbean Group completes its comeback with all ships back at sea

To honour the milestone, all 63 ships in the group’s fleet sounded their horns at once, which most likely scared the sh*t out of nearby fishing boats and unsuspecting wales across the world.

Share

CommentComments

Travel Agents

Virgin teams up with Flight Centre for money-can’t-buy workshop

It’s the second time a Flight Centre partnership has come up this week and it’s only Tuesday! Skroo must be feeling extra convivial this week.

Share

CommentComments

Aviation

“It’s more like a bribe”: Unions slam Qantas’ $5,000 ‘thank you’ payment

Speaking of bribes, if anyone would like to bribe us with an all-expenses-paid trip to Japan we promise to give you a good review on TripAdvisor.

Share

CommentComments

Destinations

Solomon Islands to reduce mandatory quarantine

Good news for those looking to travel across the Pacific Islands! Not so good news for those who enjoy being confined to a hotel room for days on end.

Share

CommentComments

Hotels

Oakwood solidifies Aussie presence with full opening of Melbourne luxury property

Looking to treat yourself? Don’t get a chocolate at the shops, book yourself a stay at the new Oakwood property in Melbourne (or do both)!

Share

CommentComments

Aviation

Flight Centre signs landmark agreement with Rex as pilots prepare for industrial action

While seemingly struggling to win popularity among its pilots, the regional carrier has turned to its agency partners for reassurance.

Share

CommentComments

Cruise

Princess reveals The Real Love Boat crew, celebrates ‘Top Gun Agents’

Say a prayer for the poor souls tasked with wrangling a ship full of reality dating contestants hell-bent on getting frisky at sea.

Share

CommentComments

Destinations

How your clients can skip the rebound chaos with South America

Got clients keen to travel but hoping to avoid inflated prices and hoards of European Summer revellers? We’ve got the answer for you.

Share

CommentComments