This international airline just topped the charts for customer satisfaction

This international airline just topped the charts for customer satisfaction

Singapore Airlines just took out the Roy Morgan July International Airlines Customer Satisfaction Award.

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The airline holds a customer satisfaction rating of 88 per cent ahead of key rivals Cathay Pacific and Emirates both on 84 per cent.

Singapore Airlines has now won a number of monthly awards so far in 2018 although rival Asia-Pacific airline Cathay Pacific started off the year with a victory in January.

Air New Zealand, which won the Annual 2017 Roy Morgan Customer Satisfaction Award, came in equal fourth with Etihad Airways in July with a customer satisfaction rating of 82 per cent.

Qantas is the leading Australian international airline with a customer satisfaction rating of 80 per cent just in front of main rival Virgin Australia on 78 per cent. Qantas has also performed well in the latest Roy Morgan domestic airlines customer satisfaction results are available to go here.

Source: Roy Morgan Single Source Australia, August 2016 – July 2017 & August 2017 – July 2018. Source: Roy Morgan Single Source Australia, August 2016 – July 2017 & August 2017 – July 2018.

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