The most-loved hotels, according to guests

Woman having coffee in hotel room

Hotels.com has announced the winners of its 2017 Loved by Guests Awards, with the United States easily dominating the list.

The US was the biggest winner with 969 properties recognised, followed by the UK in second position with 171 hotels, Italy with 153, Canada with 86 and Spain with 70.

Australia took out position 13 with 37 properties recognised.

To find this year’s best of the best, the travel experts analysed millions of guest reviews, with 2500 hotels across 87 countries being recognised as truly outstanding.

Hotel guests selected factors such as the vibe, food, amenities and service for the high ratings that they gave the hotels they stayed in. Those taking home the top prize achieved an average guest review rating of 4.7 or higher (out of five).

Winning hotels include the Hotel Giraffe in New York, The Houstonian Hotel Club & Spa in Houston, The Sono Chicago in Chicago, The Marquesa Hotel in Key West, and the French Quarter Inn in Charleston, SC.

The destinations around the globe where travellers are most likely to check into a gold award-winning hotel are: London (31 hotels), Rome (27), Prague (25), Florence (24), Venice (24) and Hanoi (23).

The top APAC Cities included:

  1. Hanoi – 23
  2. Siem Reap – 17
  3. Tokyo – 14
  4. Ubud – 13
  5. Taipei – 11
  6. Bangkok – 10
  7. Kyoto – 9
  8. Beijing – 6
  9. Chaing Mai – 6
  10. Hoi An – 6

“The Loved by Guests awards celebrate those top notch hotels that guests really loved and wanted to tell everyone about,” said Taylor L. Cole, APR, travel expert for Hotels.com.

“We’re finding reviews are becoming more powerful than ever and in fact many travellers are preferring to book based on guest reviews rather than official star rating. Think of how many times you’ve chosen a hotel because you’ve been scrolling through reviews on your smartphone and read about its comfy beds and fantastic breakfast.”

Hotels.com has over 25 million trusted, genuine guest reviews on its website and is seeing a shift in reviews becoming a more powerful influence than official star ratings, especially as these can be read instantly on travellers’ smartphones on the go.

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