Wholesalers

From sundowners to Zoom yoga: How Bench Africa is keeping agents engaged

In a time of self-isolation and social distancing, keeping personal touch as a key part of your business is more important than ever.

Bench Africa is doing this in spades. While lucky enough to still be at full staff capacity, the company is making the most of its private Facebook group and Zoom to keep travel agents engaged and maintain their relationships with the company’s BDMs.

Bench BDM’s have been hosting ‘Agent Yoga’ via Zoom to ensure agents are looking after their health and well being during this chaotic time, as well as introducing ‘The Bench Bunch’ to help agents get to know the team a little more personally.

“This way when agents call and speak to someone over the phone, now they will know a little more about them,” Cameron Neill, general manager of Bench Africa, told Travel Weekly.

The team has also been holding sundowners and morning teas with agents so they can chat to the Bench sales team about the week ahead or the week that has been.

“We understand sometimes just that support makes the day so much better,” Neill said, adding the team has also videoed themselves having a sundowner and going on a game drive from the comfort of their own homes to try and “bring a smile to their face”.

However, Bench hasn’t left out training.

“Our Vic BDM Nicki has created webinars for agents to watch in their own time, online Kahoot challenges and destination cheat sheets,” Neill said.

“And Nicky, our WA BDM, has put together some great training material for agents so when we can travel again, they are confident in selling Africa.”


SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Aviation

Six airport workers charged over plans to import “large quantity” of drugs into Sydney

And they would have gotten away with it too if it wasn’t for COVID-19 and its meddling flight disruptions.

Share

CommentComments

Hotels

Wyndham unveils new all inclusive resort brand

The world’s largest hotel franchising company has welcomed its 22nd brand and boy howdy is she a beauty.

Share

CommentComments

Technology

Australia’s internationally recognised vaccine certificate to be released tomorrow

Overseas jaunts are one step closer, with the federal government ready to hit ‘go’ on our new COVID-19 international vaccine certificates.

Share

CommentComments

Technology

Google can now estimate carbon emissions for almost all flights

You don’t even need to book through Google Flights to see the CO2 estimate… we’re not suggesting agents steal the info as an add-on for clients, but also we are.

Share

CommentComments

Tourism

The positive reactions to NSW’s big international travel news continue, but not all industry figures are happy

The overall response to the NSW government’s big international travel announcement on Friday has, unsurprisingly, been a very positive one, but not all industry figures are dancing in the street.

Share

CommentComments

Cruise

CLIA adds extra support for agent recovery to 2022 membership

Agents who sign up to be a CLIA member will score access to bonus commissions, live events and an expanded education program.

Share

CommentComments

Destinations

Thailand to scrap quarantine for select overseas visitors

The country is still recording more than 10,000 cases a day and has only fully vaccinated 33 per cent of its population, but Thailand’s PM said reopening was a crucial step to save the economy.

Share

CommentComments

Aviation

Ukrainian airline scraps heels and tight skirts for comfy suits and Nike sneakers

This airline has given its cabin crew uniform a modern update that ditches tight-fitting, restrictive clothing and high heels for something a bit more suited to the job.

Share

CommentComments

Wholesalers

Intrepid snares majority stake in New Zealand’s Haka Tours and ANZ Nature Tours

The global travel B Corp has kicked off its future growth plans with a 60 per cent slice of not one, but two touring brands.

Share

CommentComments

Aviation

Clive Palmer offloads Qantas shares in protest of airline’s staff vaccination policy

by Ali Coulton

Looks like the mining magnate has taken a break from tweeting his famous Tim Tam poems to shake his fist at the flying kangaroo’s vax policy.

Share

CommentComments

Hotels

Guests forced to hide as heritage-listed hotel break-in causes $30,000 in damage

A group of people have broken down the door of a historic Kalgoorlie hotel, terrorising guests and forcing one woman to hide in a wardrobe.

Share

CommentComments

Events

Get excited, because the European Showcase is coming to a screen near you!

With international borders on the verge of reopening and hype around overseas travel at an all-time high, this event couldn’t have come at a better time!

Share

CommentComments