Travel Agents

STUDY: Trust in travel agents on the rise amongst Aussies

Travel agents are well and truly back in vogue, with new research revealing 76 per cent of Aussies view agents as ‘a trusted source of travel and safety advice’.

This figure represents a whopping 19 per cent increase since 2012 when only 57 per cent said they viewed agents in this manner.

The research comes from the 2019 SureSave Travel Insurence Index, conducted by SureSave.

Matt Endycott, head of agency sales at SureSave said it was encouraging to see travellers continue to place such a high importance on agents’ specialised knowledge.

“Each year, we continue to see a high number of travellers in Australia turning to agents for travel advice,” he said.

According to the research, 38 per cent of Aussies used a travel agent to book their last overseas leisure trip. 20 per cent said their main reason for booking with an agent was because it is easier to book complex itineraries through an agent. 17 per cent said it was a matter of convenience.

23 per cent also sourced their travel insurance policy through an agent, making it the second most popular option after the 26 per cent who book direct.

“Whilst there are still those people who turn to the internet for help and information,  we are seeing that travel agents are highly regarded in the eyes of the general public and overall, travellers really want to maximise the expertise provided by agents,” Endycott said.

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Travel Agents

“Reward and recognition within a team is essential”: Flight Centre’s Danielle Galloway

by Sponsored by Flight Centre Travel Group

Looking to learn a thing or two from an inspirational industry leader? Well, look no further than this one-on-one with Flight Centre Travel Group’s Danielle Galloway.

Share

CommentComments

Aviation

Qantas nosedives in most trusted brands list

Qantas has suffered another nosedive in a trust poll, but stayed airworthy despite encountering headwinds. Alight, enough with the airline puns.

Share

CommentComments

Cruise

“We’ve got something really special”: Virgin Voyages CCO on line’s point of difference

by Christian Fleetwood

Keen to hear what’s so special about Virgin Voyages? We’ve just grilled Voyages’ CCO on what makes the cruise line so special, in between a round of Manhattans.

Share

CommentComments

Tourism

Flavour of the Week: Destination Canada CEO exits, Hilton’s Australasian-first hire + MORE

The revolving doors at various travel companies have been given a workout lately. Find out who all the latest movers and shakers are here.

Share

CommentComments

Aviation

Passenger loses almost 400,000 air miles for sneaking overweight cat into business class

A Russian traveller has landed himself in hot water after performing a Houdini-like act to get his chubby feline companion on a flight.

Share

CommentComments

Wholesalers

Globus crowns first-ever travel gameshow champions

Did you skip Globus’ gameshow night out of fear you would be shown up by your rivals? Watch them bask in the glory of their success here.

Share

CommentComments

Aviation

Jetstar facing possible Christmas disruptions as pilots demand pay hike

Jetstar pilots are threatening industrial action over the silly season due to a breakdown of enterprise agreement negotiations.

Share

CommentComments

Aviation

Branson celebrates Virgin’s Japan win with giant sushi train on baggage carousel

by Christian Fleetwood

If you thought Sir Richard Branson’s Australian flag hat was bonkers, get a load of the magnate’s latest effort.

Share

CommentComments

Destinations

Sardinia mulls entry fee for popular tourist beach

Amidst battling sand thieves and Google Maps glitches, Sardinian authorities are now grappling with the ecological damage of one of its most popular beaches due to overtourism.

Share

CommentComments

Aviation

South African Airways cancels almost all flights due to strikes

Those with clients heading to or from South Africa over the next few days ought to give this one a read.

Share

CommentComments

Travel Agents

Agent Wrap: CLIA LIVE events, Travellers Choice conference, drought support needed + MORE!

This week’s Agent Wrap is brought to you by two double-shot espressos and a very long cuddle with the office dog.

Share

CommentComments

Technology

5 tech trends to keep an eye on in 2020

by Sponsored by Quest Events

Identifying trends is key to staying ahead of the pack when it comes to the use of technology in travel. Here are five big ones you should be taking note of in 2020.

Share

CommentComments