Travel Agents

Savvy agent scores loads of cruise bookings during Victoria’s lockdown

When TravelManagers’ Tanya Patterson was invited to give a cruise presentation at a local retirement village’s coffee and cake morning, she was delighted by the reception she received.

Not only did Patterson’s visit result in a number of cruise bookings, but it also introduced her to the president of the nearby Seaford Probus club, who invited the travel agent to make a similar presentation at one of their meetings.

The experience proved to be the beginning of a beautiful friendship between Patterson and the club.

“That was in September 2019, and since then I have kept in touch with the club on a regular basis,” she said.

TravelManager’s Tanya Patterson

“When planning an upcoming visit to the club recently, I worked with TravelManagers’ cruise operations executive, Leeanne Freeman, to create a ‘Cruise Sale Week’ for the group, based on a specific departure of Princess’ 14-day Queensland coastal cruise out of Melbourne.”

Her initiative was enthusiastically received by members of the club, with a total of seven cabins having been confirmed already, and several more in the works.

What’s even more impressive is that Patterson and her clients were still in lockdown when she made the bookings, meaning all correspondence had to take place remotely.

“The support I received from Leeanne and TravelManagers’ national partnership office has been crucial to my success in this campaign,” she said.

“Leeanne even succeeded in negotiating a variety of bonus offers for my clients, so they are very happy too!”

Patterson said she enjoys the process of creating a cruise holiday, taking the time to explain to clients the benefits of different cabin classes, the inclusions and the optional extras.

“Ideally, by the time my clients step aboard their ship, the only thing they need is a little spending money – everything else should be pre-arranged, from the drinks packages to the speciality restaurants,” she said.

Now out of lockdown, Patterson is looking forward to the remaining restrictions being lifted. She has managed to keep busy throughout, giving her home office space a revamp and investing in her personal development.

“I’ve attended webinars and Zoom meetings as a way to keep up to date with many of the wholesalers on what is available as Victoria and the other states gradually reopen,” Patterson explained.

“I’ve also completed a variety of specialist programs so I can offer my clients some really different and diverse travel options.”

Patterson is also looking forward to catching up with her clients in person again, and to chat with them about their future travel plans.

“From the time I’ve spent with the Probus group, they have come to trust me and value my experience, enthusiasm and knowledge,” she said.

“I feel honoured to have been asked to speak at their meetings, and I am happy to foresee a steady stream of bookings happening with this fun-loving and happy group of people!”

“On a personal note, I’m also really excited about restoring some normality into my life, catching up with friends and loved ones, and to being able to move forward – that’s what makes me feel happy!”


Featured image source: iStock/Martina Birnbaum



SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Wholesalers

Virtuoso uncovers key differences in how each generation travels

Meanwhile, Travel Weekly staff are conducting our own research to tap into the zoomer market by teaching the office dog TikTok dances. It’s not going well.

Share

CommentComments

Cruise

Royal Caribbean Group completes its comeback with all ships back at sea

To honour the milestone, all 63 ships in the group’s fleet sounded their horns at once, which most likely scared the sh*t out of nearby fishing boats and unsuspecting wales across the world.

Share

CommentComments

Travel Agents

Virgin teams up with Flight Centre for money-can’t-buy workshop

It’s the second time a Flight Centre partnership has come up this week and it’s only Tuesday! Skroo must be feeling extra convivial this week.

Share

CommentComments

Aviation

“It’s more like a bribe”: Unions slam Qantas’ $5,000 ‘thank you’ payment

Speaking of bribes, if anyone would like to bribe us with an all-expenses-paid trip to Japan we promise to give you a good review on TripAdvisor.

Share

CommentComments

Destinations

Solomon Islands to reduce mandatory quarantine

Good news for those looking to travel across the Pacific Islands! Not so good news for those who enjoy being confined to a hotel room for days on end.

Share

CommentComments

Hotels

Oakwood solidifies Aussie presence with full opening of Melbourne luxury property

Looking to treat yourself? Don’t get a chocolate at the shops, book yourself a stay at the new Oakwood property in Melbourne (or do both)!

Share

CommentComments

Aviation

Flight Centre signs landmark agreement with Rex as pilots prepare for industrial action

While seemingly struggling to win popularity among its pilots, the regional carrier has turned to its agency partners for reassurance.

Share

CommentComments

Cruise

Princess reveals The Real Love Boat crew, celebrates ‘Top Gun Agents’

Say a prayer for the poor souls tasked with wrangling a ship full of reality dating contestants hell-bent on getting frisky at sea.

Share

CommentComments

Destinations

How your clients can skip the rebound chaos with South America

Got clients keen to travel but hoping to avoid inflated prices and hoards of European Summer revellers? We’ve got the answer for you.

Share

CommentComments

Destinations

Events

Top 12 unmissable events for Italian summer trips

Summer in Italy means sunshine, gelato, promenading after dinner, Aperols overlooking the ocean, hiking, cycling…and a jam-packed events calendar.

Share

CommentComments

Aviation

Airport queues return in anticipation of the school holidays

If you were looking for a good chance to relisten to Led Zeppelin’s entire discography but can’t find the time, we recommend booking a flight to literally anywhere from Sydney or Melbourne airport this month.

Share

CommentComments

Destinations

Queensland government mulls tourism tax

In response to this, the NSW government will be introducing an ice-cream tax, which has infuriated primary school kids across the state.

Share

CommentComments