Cruise

Princess Cruises restructures local sales team

Princess Cruises has made several strategic changes to its sales division to strengthen its support for travel agents across Australia and New Zealand.

The changes include the creation of five new state manager leadership positions across Australia for the cruise line, and a new national manager position planned for New Zealand.

Princess Cruises’ new state managers are Rachaelle Tyrrell (NSW and the ACT), Jared Voss (Victoria and Tasmania), Helen Mezzen (Queensland) and Emma Pequin (Western Australia), with roles covering South Australia and the Northern Territory to be announced in the future.

In addition, there will be expanded key and national account management and sales analytics teams within the Princess Cruises sales division, as well as a sales operations support group.

David Craven, who formerly held the position of Queensland business development manager at the cruise line, has been promoted to key account manager.

Craven will work alongside fellow key account manager Shaun Kavanagh to drive strategic planning and marketing support to large accounts within the longstanding Carnival Australia Partnership program.

Heather Pryde will continue in her role as Princess Cruises’ national account manager, overseeing key relationships across Australia and New Zealand.

Elly Eves has been promoted to sales operations specialist, managing a number of Princess Cruises’ more specialised distribution channels and providing distribution operations support including groups, Academy travel consultant training, local co-op marketing activities and addressing customer service escalations.

Working alongside Eves in sales operations is former Victoria, Tasmania and WA business development manager Jackie Schurmann, who moves into a sales specialist role leading a number of IT projects for the cruise line’s sales team.

Brett Wendorf will continue in the position of head of sales operations, leading Princess Cruises’ state managers and sales operations team across Australia and New Zealand.

The changes to the line’s sales team will progressively come into effect this month.

Nick Ferguson, director of sales and marketing at Princess Cruises, said: “The last year has been challenging and uncertain for our sector.

“Yet, during this pause in operation, we identified an opportunity to review how the sales team supports our trade partners day in and day out.

“The changes we are making will maximise the collective experience of our national team and align with our future field sales strategy and engagement with trade partners.”

Princess Cruises has also invested in new tools to help its partners manage the complex process of cancellations and refunds, and to identify and target clients with open future cruise credits.

“We’re also refreshing our ‘find a travel agent’ tool on princess.com to help our clients find a preferred Princess travel agent in their local area,” Ferguson added.

“This tool is unique to the industry and acknowledges the critical role of the travel agent community and the value of the Academy training platform in earning a preferred ‘Commodore’ status.

“We’re also working on some exciting future developments to the Academy training platform and our travel agent interface with OneSource to be launched in the year ahead.”

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Destinations

WA bans NSW travellers, as state and territory borders tighten for Sydney hotspots

by Ali Coulton

States and territories have placed tight restrictions on Sydneysiders, with Marky Mark McGowan slamming the door shut on the entire state of NSW.

Share

CommentComments

Cruise

Cruise suppliers hit Canberra to talk domestic resumption

Australia’s capital has been paid a visit by a group of suppliers impacted by the cruise ban. However, that’s not to suggest they used any mafia-style tactics.

Share

CommentComments

Aviation

YIKES: Plane collapses, injuring two at Heathrow Airport

A Boeing 787 Dreamliner bit the dust at Heathrow Airport over the weekend, injuring two and causing damage to both the plane’s nose and ego.

Share

CommentComments

Events

Even more speakers announced for Travel DAZE 2021!

While Travel DAZE 2021 is only weeks away, that hasn’t stopped us from adding several more speakers to the line-up (which is bulging with talent, might we add)!

Share

CommentComments

Aviation

Qantas and Jetstar set for bigger domestic fleets and more flights

Get ready to see a few more shadows of a flying kangaroo from above, with the national carrier set to increase its domestic presence.

Share

CommentComments

Aviation

Surge in unruly passenger behaviour sparks inflight booze bans

If you thought the increase in stories about unruly passengers of late was just because we find them mildly entertaining, you’re only half right.

Share

CommentComments

Travel Agents

Reimbursement scheme for Kiwi travel agents extended by six months

Wondering how agents across the ditch are being supported by the NZ government? Here’s your answer.

Share

CommentComments

Destinations

Singapore to be “first country outside of NZ” slated for Aussie travel bubble, says ScoMo

The PM said the bubble will kick off with a “pilot exercise” giving priority to international students from Singapore.

Share

CommentComments

Cruise

Celebrity Cruises names former fashion industry exec as new CMO

Celebrity’s new marketing chief has swapped designer clothes for bows, sterns and decks.

Share

CommentComments

Technology

Virgin website taken down by mass tech outage that also hit three major banks

Our deputy editor was relieved to learn the tech difficulties she has been experiencing were caused by a mass outage and not all the coffee and cookie crumbs she spilled on her keyboard.

Share

CommentComments

Technology

Flight Centre Travel Group finds new tech partner for corporate brands

FCTG has deleted its Tinder and Bumble accounts after finding the perfect match for its global corporate brands.

Share

CommentComments

Destinations

Europe to reopen its borders to US travellers with or without COVID vaccination

While ScoMo has doubled down on Australia’s hard border stance, the EU has reportedly added six new countries to its list of desired travellers.

Share

CommentComments