Viking Cruises will offer guests who were aboard Viking Sky during the incident off the Norwegian coast a full refund and a free cruise.
Of the 1,379 people on board, 479 had to be airlifted from the ship over the weekend when it experienced engine failure amid rough seas.
Footage was released of furniture sliding around as the ship tilted on its side as 30-foot waves battered the boat.
AP reported the engine failure was due to lack of lubricating oil. Lars Alvestad, the acting director general of the Norwegian Maritime Authority said sensors would have detected the shortage and shut off the ship’s engines to prevent a breakdown.
A spokesperson for the cruise line told Business Insider passengers will be given a full refund and the company’s chairman Torstein Hagen will “extend a personal invitation for another cruise”.
Viking Sky was on a 12-day cruise along Norway’s coast when the storm hit, with mostly English speaking passengers from America, Britain, Canada, New Zealand and Australia.