Aviation

Passenger claims flight attendant told her to glue a mask to her distressed toddler’s face

A mother has taken to social media to call out a Southwest Airlines flight attendant who she claims told her to glue a mask to her toddler’s face.

Ali Cleek, a network marketer for CBD oil from Virginia Beach, posted to Instagram about her ordeal in August.

The mother of two was flying from Florida to Virginia on a Southwest Airlines flight which she claimed was one-and-a-half hours late and had no air conditioning, when her two-year-old daughter began to cry.

“Drew is a thumb sucker and her only way she biologically knows how to soothe herself is by sucking her thumb, which is damn near impossible with a mask,” she said.

“Well, two flight attendants stood over me watching as we held her down and tried to get her to wear it.”

Cleek said both she and her daughter were both crying when a flight attendant gave her a distressing ultimatum: she could either cut a hole in the mask or glue it to her daughter’s face.

Cleek said the flight attendant’s sarcastic remark was “absolutely ridiculous and infuriating”.

“I can’t believe this happened to us… You hear about it but never expect it to happen to you,” she said.

The mother of two told Fox News that she didn’t want to come across as anti-mask, and that she was following the federal mask mandate as best she could.

“I just know that, regardless if it was sarcasm or not, I was embarrassed and trying to follow the mandate as much as I could,” Cleek said.

“My daughter is two. We were doing everything we could to comply.”

 

View this post on Instagram

 

A post shared by Ali Cleek (@agcleek)


According to Fox News, Cleek was contacted by Southwest’s customer service team and received an apology.

“They said they would essentially talk to the flight crew,” she said.

“I know I never want another parent to be in tears on an aeroplane because their two-year-old won’t wear a mask. I really don’t want parents to feel like they have to hold down their child to put on a mask.

“I also don’t want to feel like I can’t travel with my kids by plane.”

Southwest Airlines confirmed it reached out to the family to “offer apologies for any frustration they experienced during the flight”.

“We’ve shared the family’s concern with our flight attendant leadership team, though we don’t have any reports from the flight to confirm the comment,” the airline said in a statement.

“Southwest employees strive each day to diffuse stressful situations during this unusual time in our history, as we work to communicate the need to enforce a federal mandate on face masks with care and sensitivity.”


Featured image source: iStock/No-Mad



SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Events

Spencer Travel conference goes off with a bang!

Don’t worry, it didn’t go off with a literal bang – although fireworks are always good fun at an event.

Share

CommentComments

Midweek Interview

Midweek catch-up with Sabre’s Darren Rickey

We caught up with SVP airline global sales at Sabre, who has been living it up in Barcelona and Southern France and honestly, we’re a little offended we weren’t invited.

Share

CommentComments

Hotels

Airbnb officially bans parties

The Airbnb party is officially gone! Now you’ll have to get pissed in a nearby park when you go on holiday.

Share

CommentComments

Hotels

TFE to bring Collection brand to Sydney

Complete with an infinity pool featuring sweeping city views, the new property is touted as a destination in itself, however, we can’t confirm that until we’re offered a free stay.

Share

CommentComments

Cruise

Avalon Waterways offers double Qantas Point incentive

Satisfy your point-junkie clients by scoring them four points per dollar spent on their next luxury river cruise.

Share

CommentComments

Aviation

Air New Zealand sets roll out date for long awaited bunk-beds in economy class

Praise the travel gods! Passengers will soon have the option to lay down in cattle class and we’re so excited we’ve decided to take our afternoon nap early.

Share

CommentComments

Aviation

Qantas proposes scrapping bonuses if it is “harmed”

Qantas has copped some bad press lately, but the silver lining is it’s a great excuse for Alan Joyce to get a nice makeover!

Share

CommentComments

Aviation

Boeing 737 MAX mid-air emergencies revealed in new investigation

Surprisingly the investigation came from the ABC and not from Air Crash Investigation, which kind of puts the show to shame a bit.

Share

CommentComments

Travel Agents

Western travel agents banned from booking Hajj pilgrimage

Those looking to complete Hajj will have to enter the Hajj lottery, which you are still astronomically more likely to win than the actual lottery.

Share

CommentComments

Wholesalers

Virtuoso uncovers key differences in how each generation travels

Meanwhile, Travel Weekly staff are conducting our own research to tap into the zoomer market by teaching the office dog TikTok dances. It’s not going well.

Share

CommentComments

Cruise

Royal Caribbean Group completes its comeback with all ships back at sea

To honour the milestone, all 63 ships in the group’s fleet sounded their horns at once, which most likely scared the sh*t out of nearby fishing boats and unsuspecting wales across the world.

Share

CommentComments

Travel Agents

Virgin teams up with Flight Centre for money-can’t-buy workshop

It’s the second time a Flight Centre partnership has come up this week and it’s only Tuesday! Skroo must be feeling extra convivial this week.

Share

CommentComments