Technology

Meet Sam, Flight Centre’s new AI mobile travel assistant

Say hello to Flight Centre’s new pocket-sized mobile travel assistant, Sam!

The company unveiled the arrival of the award-winning mobile travel assistant app at the btTB GBTA conference in Sydney.

Developed by the group’s innovation lab in Europe, Sam is a blend of AI and integrated travel consultant support, overlaying the most important features that a business traveller needs with the experience that a leisure traveller enjoys.

And it looks pretty bloody cool if you ask us.

Sam_mobile carousel 2

Sam is now available for clients of Flight Centre brands FCM Travel Solutions and academic travel provider Campus Travel.

FCTG’s SME business travel specialist Corporate Traveller and entertainment and sports travel brand Stage and Screen, will make Sam available for clients, in the second half of 2018.

Sam_300x650_appstore4

Flight Centre’s corporate division executive general manager, James Kavanagh, said today’s launch was an exciting milestone for the Australian business travel community following the launch of Sam in the UK and the USA in 2017.

“By downloading Sam, our customers won’t miss a thing,” Kavanagh said.

“Sam’s messages are intuitive, helpful and include practical information and advice that is based on context, relevance and a traveller’s personal preferences.”

Kavanagh said Sam fulfilled the necessary travel management functions, but went a step further by tracking a traveller’s location, providing real-time information for traffic and flight delays, and featured interactive city guides, weather updates and gate changes.

Sam_ItinerarySam_300x650_appstore2

“Sam will even give you information about what carousel your luggage is on and allows you to book an Uber ride within the app,” Mr Kavanagh said.

“Plus, some of the new functionality that’s on its way, is a perfect example of how AI is redefining the travel management space.”

“Across the USA and UK FCM has travellers from more than 80 national and multi-national companies currently using Sam.”

“A recent survey of our USA clients who had downloaded the app, included comments from customers who were loving the ‘automated weather and traffic’ alerts and many praising the real-time updates following the recent storms across the US East Coast.”

Flight Centre also announced the new ‘Community’ functionality – ‘Sam Community’.

The soon-to-be-released feature taps into the knowledge and experience of a global community of business travellers, serving up user-generated tips and advice based on a traveller’s location or when they ask Sam for assistance or inspiration.

Other Sam functions that will be coming soon include:

Sam for Travel Bookers:

  • Sam will ensure Travel Bookers are aware of potential issues impacting their traveller(s) and prompt appropriate actions including booking changes and communication with the traveller to ensure their wellbeing.

Enhanced traveller safety features:

  • Sam will soon recognise the user’s location via a blend of itinerary information and GPS and match this to any critical incidents, triggering real-time relevant alerts with an ability to respond with appropriate action for the individual traveller.

Deeper integration:

  • Sam currently integrates with many leading service providers including Uber, Lyft and Certify, and is in the process of growing its integration with global travel suppliers.

 

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Aviation

Hooray! Qantas and Jetstar increase domestic flights

Like Travel Weekly’s editor, this news is sure to have you making plane engine sounds with your mouth in celebration.

Share

CommentComments

Hotels

Hotel Wrap: Langham expands to the Gold Coast, IHG launches domestic recovery campaign + MORE

Keen to convince your clients that hotels really are on the mend? Introduce them to this week’s Hotel Wrap.

Share

CommentComments

Aviation

Aviation workers hold rallies across Australia to demand JobKeeper access

The rallies took place as new research revealed that 70 per cent of workers have been stood down, with 40 per cent unable to receive JobKeeper.

Share

CommentComments

Cruise

Silversea unveils a whopping 86 new itineraries

Got a client who’s keen to get back on the seven seas? Get their attention with this big new offering from Silversea.

Share

CommentComments

Events

Luxperience goes virtual for 2020

Had you lost all hope that the premier luxury travel event was still going ahead this year? Restore it here with this.

Share

CommentComments

Aviation

ASIC reviewing Rex statements over capital city expansion

Australia’s corporate watchdog is reportedly reviewing comments from Regional Express Holdings’ deputy chairman, which potentially breached the Corporations Act.

Share

CommentComments

Road & Rail

Road & Rail Wrap: Avis launches subscription service, Rail Europe’s new site and app coming soon + MORE

After stopping off the side of the highway for a quick kip, Travel Weekly’s Road & Rail Wrap is back, all nice and refreshed.

Share

CommentComments

Destinations

Cyprus offers to pay travellers’ COVID-19 bills

Cyprus has gone to new lengths to lure travellers back to the Mediterranean by offering to pay costs for anyone whose trip is ruined by COVID-19.

Share

CommentComments

Destinations

Major Japanese theme parks ask guests not to scream on rollercoasters

As the world begins to reopen, tourism operators have begun rolling out new and creative ways to prevent the spread of COVID-19. This one is particularly unusual.

Share

CommentComments

Tourism

Cover-More CEO exits

The global travel insurance provider has waved goodbye to its chief, but not before signing him up to a premium policy.

Share

CommentComments

Technology

Afterpay makes online travel play

If COVID-19 wasn’t already enough of a challenge for travel agents, a new OTA has entered the ring.

Share

CommentComments

Destinations

Tourism Malaysia’s new Aussie director on the destination’s big marketing shift

by Huntley Mitchell

The destination is placing much more of a focus on its digital presence and “smart partnerships”, as it looks to recover from the impacts of COVID-19.

Share

CommentComments