Marriott CEO delivers emotional message in response to COVID-19
Arne Sorenson was brought to tears detailing some of the hard choices he’s had to make in response to the COVID-19 pandemic.
In its 92 year history, Marriott International has endured through numerous world events – the Great Depression and World War II, and more recently September 11 and the Global Financial Crisis of 2008–09.
However, in a video message released Thursday, Marriott International’s CEO and president Arne Sorenson said “COVID-19 is like nothing we’ve ever seen before” and that it is having more of an impact on the company than both 9/11 and the GFC combined.
“In two weeks I will mark my eighth anniversary as CEO … as a leader I have experienced so many wonderful highs and a good number of challenging lows,” he said.
“I can tell you that I’ve never had a more difficult moment than this one.
“There is simply nothing worse than telling highly valued associates – people who are the very heart of this company – that their roles are being impacted by events completely outside of their control.
“I’ve never been more determined to see us through than I am at this moment.
“While it is impossible to know how long this crisis will last, I know we as a global community will come through the other side, and that when we do our guests will be eager to travel this beautiful world again.
“When that great day comes, we will be there to welcome them with the warmth and care we are known for the world over,” Sorenson said.
He also detailed the various steps Marriott is taking to get past the crisis, including Marriott International, which you can view in his full address, below.
A message to Marriott International associates from President and CEO Arne Sorenson. pic.twitter.com/OwsF14TZgb
— Marriott International (@MarriottIntl) March 19, 2020
Among the measures being taken by the company are the furloughing of perhaps tens of thousands of employees for at least two to three months, as well as the shortening of work weeks for employees and executives not working directly at hotels.
See more: Marriott sees signs of China recovery
Marriott executive chairman Bill Marriott Jr. and Sorenson will also receive no salary for the rest of 2020, and the Marriott International executive team will take 50 per cent pay cuts.
It comes as Marriott’s global business is running 75 per cent lower than normal. As a result, hundreds of hotels have closed and some are at risk of never re-opening.
As it stands, the company’s current financial situation is more dire than the worst quarter ever in the company’s business – the fourth quarter of 2001 – which saw an approximate 25 percent decline on average in Marriott’s international hotel revenue.
Sorenson, who is currently battling pancreatic cancer, appeared with his head shaven in the video. He reassured employees that his appearance was what was to be expected, given his current medical treatment.
“I feel good and my team and I are 100 percent focused on overcoming the common crisis we face,” he said.
At Travel Weekly, we know this is a difficult time for all of you.
If you’re not feeling okay and/or need some guidance, Beyond Blue has some great tips HERE for coping with the COVID-19 pandemic, which we encourage everyone to read.
The Australian Federation of Travel Agents (AFTA) also has some great resources for travel agents seeking business advice, which you can find HERE.
And Australia’s consumer watchdog has got some great advice for business and consumer rights and obligations during this time. You can find that HERE.
If you have any suggestions on what you’d like to see more of from us, or just want to have a chat, please don’t hesitate to get in touch with us at editor@travelweekly.com.au.
Email the Travel Weekly team at traveldesk@travelweekly.com.au
Arne Sorenson coronavirus COVID-19 editorial team marriott international travel weeklyLatest News
Holland America Line gives agents the chance to visit Alaska on 11-day Famil
If you've ever wanted to see a Polar Bear (and who doesn't?), now is your time.
More than 65 luxury agents gather in Sydney for Best of the Best dinner
This looks like a fabulous do. We imagine there may be a few (or maybe 65) sore heads this morning!
Globally-renowned chefs gather for Vivid Food 2024
As a human, we agree that food is a fundamental part of the human experience. Some might say the most fundamental.
Air New Zealand returns to Hobart and Seoul
If you notice an uptick in Kiwis making their way through the Mona, you know why.
European Waterways targets multi-generational families with ‘floating villa’ deal
The jury is still out on whether spending a week on a 'floating villa' with family is a hell or a paradise.
Luxury Escapes launches ‘sail away’ sale
Rest assured, you'll be getting your 'sails' and 'sales' mixed up for the rest of the day.
Rex-owned National Jet Express adds weekly charter between Brisbane and Orange
This is for mining and civil contractors, so please, put your holiday attire away.
Let the games begin. Viking introduces eye-watering benefits for the industry’s top 10 advisors
Did someone say 'trip to Venice'? Hold my coat, this one is far too good to miss!
Best friends or frenemies? What is the REAL relationship between sales and marketing?
We can all stop fighting over the corner office because our mothers were right - we are all important in our own way.
The Walshe Group Announces Two Key Appointments
What we really want to know is whether they got joint or separate welcome parties.
FAMIL: Agents explore the delights of Mauritius on 7-day tour
Go green with envy as you read this fabulous itinerary! Time to book that second honeymoon.
Hamad International recognised as world’s best airport at 2024 Skytrax World Airport Awards
Hamad airport is so good it is almost considered a destination in itself. Ballina, up your game.
Saudi Arabia highlights tourism investment opportunities at global investment event
Now is the time to start looking at Saudi Arabia if you are not already. There's big things to come.
“Rampant” – Aussies warned as dengue fever cases spike in Bali
Worried about Bali belly? Now you have something else to worry about.
TTC Tour Brand reveals slew of deals across operators including Trafalgar and Contiki
Everybody loves a bargain and you could do lot a lot worse than check out these deals from TTC!
Fiji Airways partners with Porter Airlines in US growth bid
Any initiative that gets more people visiting the delights of Fiji is a good initiative.
Flight Centre launches CruiseHQ – a marketplace exclusively for agents
The cruise industry has surpassed pre-Covid levels so this isn't one to miss!
Feeling festive? Wendy Wu tours unwraps Christmas collection
Get the Christmas hols booked now and avoid spending it with that elderly relative with dubious political views.
OPINION: In a world of screens, we crave experience
If you get feelings of deep shame and regret when you see your screen time, don't worry - you're not alone.
Sun Princess: High-end dining and world class entertainment awaits
If you are a foodie and you are not currently on the Sun Princess, we really have to ask - what are you doing?
YouGov: 2 in 5 Aussies would pay more for a sustainable hotel
If you want to be REALLY sustainable you can go camping. You just might lose the will to live.
“Can planes swim?” – Planes become boats as Dubai Airport is savaged by severe storm
Unfortunately, "can planes swim?" is a real life question and not an opener to a really bad joke...
Explora journeys reveals bespoke outdoor furniture designed by Matteo Nunziati
This is making your plastic table and chairs look really bad now, isn't it?
Bangkok Airways targets growth with renewed Sabre deal
Two stories abut Sabre's growth in one week and its only Wednesday! Watchout world.
PR agency Example wins pitch for InterContinental Sydney
We also went in for the contract but they said that a 'Be Our Guest'- themed TikTok was unoriginal! The cheek.
Norwegian Cruise Line reveals culinary experience aboard Norwegian Aqua
Once again, this TW journalist REALLY regrets writing this before getting lunch.
Signature Queensland hosts luxury tourism event
Known for its tropical beaches and unique wildlife, Queensland also offers luxury.
Capella Sydney recognised in prestigious Travel + Leisure’s 2024 ‘it list’ of best new hotels
You know that 'it girl' at school who everyone wanted to hang out with? Capella is the hotel version of that.
Rex launches 72-hour fare sale with NO school holiday blackout so you can take your kids (if you want to)
Sadly, leaving your children at home whilst you go on holiday is generally frowned upon.
Adventure World offers chance to connect with “heart and soul” of the US
I mean who hasn't dreamed of a road trip around the US?! Go with Adventure World and you're less likely to get lost.
Fiji’s family-owned luxury resort Likuliku Lagoon launches its own app
We were relieved to find out that having a "concierge in your pocket" referred to an app on your phone.
Hawaii: The US’ laid-back front door for Australians
If you needed another sign that you should definitely head to Hawaii - this is it!
Sabre targets Asia Pacific growth with latest hire
Call the Avengers! Sabre continues its bid for world domination with latest hire.
Air New Zealand signs its largest EVER deal for sustainable aviation fuel
Air New Zealand makes huge step towards sustainable travel. We bet it recycles its rubbish properly too.
IHG Hotels & Resorts continues regional growth with Sunshine Coast Holiday Inn
This Holiday Inn looks considerably flashier than some of the ones we have stayed at in our time.
Budget carrier Scoot welcomes first of 9 E190-E2 aircrafts
Here at TW we would like to offer Embraer E190-E2 a warm welcome! It's not easy being the first of the fleet.