Luxury hotel groups form industry-first alliance

Luxury hotel groups form industry-first alliance

Asian hotel groups, Hong Kong- based Shangri-La Hotels & Resorts and Mumbai-based Taj Hotels Resorts and Palaces have  join forces to broaden their reach and scale across 200 hotels, 27 countries and 131 destinations.

The luxury hotel groups have together formed a strategic alliance to broaden their reach in a bid to connect with customers at a time of hotel group consolidation.

The alliance will officially launch in March 2017 with the introduction of the “Warmer Welcomes” programme, which integrates Taj InnerCircle and Shangri-La’s Golden Circle guest loyalty programmes and will provide members reciprocal and seamless benefits at a scale never seen before under a hospitality alliance.

India and China are currently the fastest-growing major economies of the world and have the fastest-growing outbound travel markets in terms of number of travellers, with double-digit year-on-year growth for the past few years.

The new alliance under the “Warmer Welcomes” programme, will offer Shangri-La and Taj’s combined 6 million loyalty programme members:

  • Recognition: Members will be able to enjoy the perks of their elite status when they stay at any Shangri-La or Taj hotel with top-tier status matching.
  • Earn points across 200 hotels, 27 countries and 131 destinations: Members of either program will now be able to earn award points in their preferred programme while staying with Taj or Shangri-La whether in Mumbai, New Delhi, Dubai, Hong Kong, Singapore, Paris, London, New York and other key destinations in the world.
  • Seamless redemptions: Members will be able to convert points to redeem awards between both programmes.

“This is a strategic step in bringing greater synergies amongst two brands known for their legendary hospitality. This alliance will help drive deeper engagement for our most valuable guests and members,” Rakesh Sarna, MD and CEO Taj Hotels Resorts and Palaces said.

“As hotel owner-operators who share similar values and service philosophies but have minimal overlap of properties, Taj and Shangri-La are in a unique position to establish a seamless alliance that goes beyond a marketing partnership or multi-hotel distribution platform,” Shangri-La Acting President Madhu Rao said.

Latest News

  • Destinations
  • News

APT Launches 2025 Asia Adventures

APT has launched its Asia Adventures for 2025, including new luxury holidays in India, Sri Lanka and Japan. Five new tours lead guests to the highlights of India, including a seven-night cruise along the rarely travelled Lower Ganges aboard the Ganges Voyager. Further south, Sri Lanka’s greatest destinations are revealed on a new 15-day Land […]

  • Cruise
  • Luxury
  • News

Seabourn announces Western Kimberley Traditional Owners as Godparents of Seabourn Pursuit

Seabourn has named Western Kimberley Traditional Owners, the Wunambal Gaambera, as Godparents of the ultra-luxury purpose-built Seabourn Pursuit. It is the first cruise line to appoint Traditional Owners as godparents of a ship. Seabourn Pursuit embarks on its inaugural season in the Kimberley region this June. The naming ceremony will take place on Seabourn Pursuit’s […]

  • Luxury

Malolo Island Resort opens brand new Spa

Fiji’s Malolo Island has added another string to its bow – opening its $1.3 million day spa on Thursday, 18th April 2024. (Lead Image: matriarch Rosie Whitton with spa staff) Located at the edge of the resort’s luscious patch of tropical rainforest, the new “Leilani’s Spa” adds another level of elevated experiences to Malolo’s already […]