Cruise

“It is the right thing to do”: Hurtigruten’s compassionate offer to One Ocean Expeditions customers

In the light of further cancellations by One Ocean Expeditions (OOE) and ongoing uncertainty about its future, Hurtigruten has stepped in with a compassionate offer for affected and concerned passengers.

Damian Perry, managing director at Hurtigruten across the Asia Pacific, said the company understands the stress cancellations cause agents and travellers, and is assisting re-bookings with a heavily reduced ‘compassionate fare’ for those directly impacted by OOE’s cancelled cruises or potential cancellations this season.

“As a business, our core values are caring about the environment, cultures, oceans and people,” Perry said.

“Although there will be a cost to Hurtigruten, we believe it is the right thing to do for travellers and agents and to help rebuild trust in our industry.”

Hurtigruten’s offer is being made independently of OOE, and any booking or financial disputes remain with OOE and the traveller.

Agents and travellers interested in applying for a compassionate fare with Hurtigruten should contact apac.assist@hurtigruten.com or call our team on 1300 322 062 (Australia) or 0800 005 201 (New Zealand).

OOE urged its passengers and partners in late October to be patient as it works to restructure the business, conceding that the past few months had been “extremely challenging” for the company. This included the sudden withdrawal of two of its three vessels.

Former and current crew members of OOE claim they haven’t been paid in months, and the company recently cancelled a forth consecutive voyage, according to multiple media reports.

This is not the first time Hurtigruten has offered to help customers of another company this year, having lent a hand to those affected by the shocking collapse of Bentours in September.

Image source: One Ocean Expeditions/Facebook

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