Cruise

“It broke me”: Ruby Princess passengers and families launch class action

Ali Coulton

Ali Coulton

Passengers involved in the Ruby Princess debacle have filed a class action against Princess Cruises, claiming the line breached Australian Consumer Law.

The action was filed by Shine Lawyers last week through the Federal Court on behalf of passengers and their families.

The firm said all 2,700 passengers who disembarked the ship in Circular Quay on 19 March 2020 are eligible to join the class action, as well as relatives who have suffered mentally from the cruise’s aftermath and executors and administrators of deceased passengers’ estates.

Class actions practice leader Vicky Antzoulatos said it is alleged the cruise line broke Australian consumer laws by breaching consumer guarantees and by engaging in conduct that was misleading and deceptive.

It is also alleged the line was negligent and failed in its duty of care to provide passengers with a safe cruise.

“We say the owner and operator knew of the risks that passengers may contract coronavirus before the ship left and they failed to take steps to ensure their passengers were safe and protected,” Antzoulatos said.

“People on board the ship trusted Carnival to do the right thing but they were not told about the risk of coronavirus and some paid the ultimate price for it.

“More than 20 people have died, many remain gravely ill, while others struggle daily with the grief of having lost a loved one or having to care for a very sick relative.”

Class action group member Graeme Lake, whose wife Karla died from coronavirus 10-days after returning home from the cruise, called on Princess Cruises to take responsibility.

“It broke me, it broke the kids, and she didn’t deserve it,” Lake said.

“Karla went on that cruise to celebrate her 75th birthday and what happened to her has destroyed us. I am doing everything I can to get justice.”

Princess Cruises told Travel Weekly that it does not intend to comment on “the assertions of class action lawyers”.

“The NSW Special Commission of Inquiry, in which we are participating, is in the process of establishing the facts in relation to Ruby Princess,” the line said.

At least 22 deaths and hundreds of cases of COVID-19 can be linked to the ship.

A Special Commission of Inquiry into Ruby Princess is expected to deliver its findings next month.


Featured image source: iStock/101cats

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Destinations

Former Tourism Australia country manager resurfaces at Visit Sunshine Coast

Jenny Aitken hasn’t wasted much time finding a new role since her recent exit from Tourism Australia, unless you count her daytime Netflix bingeing.

Share

CommentComments

Aviation

Tigerair scratched, thousands of jobs cut and a simplified fleet: Virgin Australia’s six-point blueprint for success

Have you been wondering what the hell Virgin and its future owner have been up to as the administration process nears the finish line? All is revealed here.

Share

CommentComments

Hotels

Gun-toting hotel guest fires ‘warning shots’ after telling guests off for not social distancing

The coronavirus pandemic has unearthed some absolute crazies. On one end of the spectrum, you have Bunnings Karen; on the other end, you have this guy.

Share

CommentComments

Tourism

Aussie travel insurance market forecast to shrink due to international restrictions

It appears Australia’s travel insurance providers are set to suffer from shrinkage in the coming months due to COVID-19.

Share

CommentComments

Travel Agents

Lobby groups seeks travel agent information in push for government funding

A travel industry lobby group has put a call out to agents who wish to be part of a renewed push for financial support from the federal government.

Share

CommentComments

Cruise

Cruise Wrap: MSC reveals new health and safety protocol, PONANT to resume Arctic expeditions + MORE

Do your clients want to get as far away from their home offices as humanly possible? Perhaps a jaunt to the Arctic will suffice?

Share

CommentComments

Aviation

Auckland Airport’s international terminal to be split in two ahead of Cook Islands travel ‘bubble’

by Christian Fleetwood

The proposed travel ‘bubble’ between New Zealand and the Cook Islands has taken a giant leap forward, as Australia watches on with envy.

Share

CommentComments

Destinations

Queensland to close border to NSW and ACT

by Christian Fleetwood

You could just sense it was about to happen and, sure enough, Annastacia Palaszcuzk has announced more border restrictions.

Share

CommentComments

Technology

Booking.com to axe 25 per cent of workforce

by Huntley Mitchell

It’s sad news for Booking.com staff today, with the OTA forced to cull its headcount as the coronavirus pandemic rages on.

Share

CommentComments

Midweek Interview

Life in the time of COVID-19 with Club Med’s Neryl Chambers

This week we chat with Club Med’s business development executive to get some cooking tips for her famous pumpkin soup. Then we gave up and ordered Uber Eats.

Share

CommentComments

Cruise

Border Force slams claims it misread COVID-19 tests on Ruby Princess

by Ali Coulton

The ABF has quashed claims that one of its officers misread Ruby Princess’ COVID-19 results, leading to the ship’s infamous outbreak.

Share

CommentComments

Aviation

Aviation Wrap: Virgin Australia changes mask advice, Alliance expands fleet + MORE

Travel Weekly’s reporter attempted to match his espresso intake with the number of stories in this wrap. He’ll be opting for decaf next time around.

Share

CommentComments