Wholesalers

Intrepid refunded over $21m and almost halved its workforce in 2020 due to COVID-19

Intrepid Travel has laid bare the challenges the company faced as a result of the global COVID-19 pandemic with the release of its 2020 annual report.

The report outlines how Intrepid navigated the impacts of COVID-19, which saw the company halt global operations for the first time in its 32-year history, and cut its workforce by almost 50 per cent over three rounds of redundancies.

According to the 2020 report, Intrepid refunded over $21 million to customers in response to COVID-19 cancellations, and processed more than 43,000 trip credits.

Last year also saw the world’s largest travel B Corp review its day tours division, Intrepid Urban Adventures, and introduce a new model which sees tours operated through its DMC and select third-party operators.

On a more positive note, Intrepid launched 81 new, fully carbon-offset trips in response to new domestic travel demand.

It also became the first and only global tour operator with verified science-based climate targets, creating an emissions trajectory in line with a 1.5 degrees Celsius world.

Other notable achievements for the company in 2020 was the dispersal of $1.2 million to communities around the world through The Intrepid Foundation, as well as its largest-ever investment deal with French business Genairgy.

The report also contains revised targets and goals that Intrepid will work towards as international travel starts to recover.

“We know that we create value through more than just our bottom line,” Intrepid CEO James Thornton said.

“While we’ll all look back on 2020 as a year of loss, there were many opportunities, too.

“We took a story of survival and turned it into a story of strength. We ended the year by securing a new strategic partnership that will help realise our future transformation, and I’m confident Intrepid will come out the other side of this as a more innovative company.”

Thornton said he hopes the release of the report will encourage other travel businesses to adopt integrated reporting as a way to create deeper transparency with the travel industry.

“We do not only want to be the best travel company for the world, but we want to inspire other businesses to commit to higher standards of transparency as well,” he said.

“The trust of our travellers and the trust of our industry will be a key part of our recovery. This report helps us deliver on that, and shows that even in the most challenging of years, Intrepid is a company that lives our values.”

You can read the report in full here.


Featured image source: Intrepid Travel



SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Tourism

Travel industry stalwart dominates World Spirit Awards with gin championing Aussie landscapes

If delicious gin, supporting Aussie businesses and promoting domestic travel are relevant to your interests (and we should hope all three are) this one is for you.

Share

CommentComments

Wholesalers

Travel veteran launches unique tour operator

Travel industry veteran and former tour leader Kristina Wilson has launched her very own tour operator, offering trips with a twist.

Share

CommentComments

Events

Travel DAZE speaker Anna Marsden from Great Barrier Reef Foundation chats purposeful travel

We caught up with Anna Marsden to discuss purposeful travel, saving coral reefs, and unwinding on a nice long haul flight.

Share

CommentComments

News

Japan to allow more group tours from next month

Japan beginning to re-open means travel fanatics can stop living vicariously through manga comics and start downloading their favourite anime for the nine-hour flight.

Share

CommentComments

Aviation

WATCH: United Airlines worker brawls with former NFL player

We would never condone violence, but we think if you’re going to fight a passenger maybe pick someone who isn’t a former athlete next time.

Share

CommentComments

Aviation

Qantas cuts capacity, hints at fare rise in response to fuel prices

Has the prospect of spending $2.50 a litre on petrol this week got you in hysterics? Qantas can relate.

Share

CommentComments

Travel Agents

Flight Centre taps Melissa Elf as MD for corporate travel division

After a quarter of a century in the travel industry, Elf is taking over Flight Centre’s corporate travel arm. No word yet on who is taking the legs.

Share

CommentComments

Wholesalers

Dennis Bunnik crashes Europe tours to celebrate restart of summer season

The joint-CEO of Bunnik Tours has joined travellers for a quick jaunt to Europe, because who says clients are the only ones who get to enjoy the travel restart?!

Share

CommentComments

Hotels

DayAway lands in Australia

The online booking site is here to show Aussies that you no longer have to trawl through your travel a directory for somewhere to stay.

Share

CommentComments

Tourism

Catalan Tourism Board launch grand tour and announce alliance with FC Barcelona

If witnessing FC Barcelona beat some Aussies in a football game last night wasn’t enough Catalonian culture for you, maybe consider a nice tour through the Catalonian country side to really take it in!

Share

CommentComments

Hotels

Jackson Hole reveal what’s new for the Winter 22/23 season

If it’s been 2 and a half years since you’ve been skiing then Jackson Hole have you sorted with a variety of new adventures on offer this year.

Share

CommentComments

Events

Get to know one of our incredible Travel DAZE speakers, Dr. Karl! Tickets are going fast!

Travel DAZE is fast approaching and we have Australia’s most loved clever person gracing us with an incredible talk on the psychological benefits of travel.

Share

CommentComments