Hotels

Hundreds of hotel guests allegedly hit with gastro

Christian Fleetwood

Christian Fleetwood

A swathe of guests at a TUI hotel have reported suffering from gastroenteritis during their stay.

Alleged guests at five-star Hotel Riu Touareg have reported suffering from gastro-like symptoms during their stay. While the hotel – and multinational travel and tourism company TUI Group, which lists it – have been accused of poorly handling the perceived outbreak.

TripAdvisor reviews during October are filled with complaints of poor hygiene at the Cape Verde hotel, with guests reporting suffering from gastro and other intestinal illnesses.

User ‘Carol S’ from the United Kingdom claims seeing uncooked food left in the heat and covered in flies during her stay; another claims they contracted shigella after becoming “very ill” during their stay at Hotel Riu Touareg. Multiple users also claim they had to lock themselves in their rooms after experiencing severe intestinal discomfort, with some guests stuck indoors for more than a week.

One guest has accused TUI, whom they booked their stay at the hotel with, of not taking complaints seriously.

“There is clearly an ongoing health issue at this hotel with many guests including me suffering from an outbreak of a bacterial infection leading to gastroenteritis,” one TripAdvisor user writes.

“Both your company and the hotel appear to be in denial of the size of the problem. Instead of forewarning guests that the hotel has an issue you sit back and wait for guests to report sick.

“They then discover that there is a small notice on the company notice board advising of the problem. TOO LATE you have a duty to tell customers in advance to be vigilante not once they are already sick.

“Clearly the notice is only there to cover yourselves once someone is ill.”

Hotel Riu Touareg

Media reports also claim the outbreak caused “a plane load of passengers” from the resort to be detained on a runway at Manchester Airport, where they awaited doctors’ checks of their health.

One guest, who reportedly had an “amazing time” at the hotel earlier this month, said she was concerned about the number of people falling ill.

“We had to wait for a medical team to check before they gave the ok to leave the plane. ‘The passengers who declared themselves ill were asked to remain behind on the plane to be assessed further,” Seema Thomas told Metro.co.uk.

Guests have also been left scratching their heads over ratings given for the hotel, along with its poor response to complaints of “hundreds” of alleged cases of stomach illnesses.

An online reputation manager from Hotel Riu Touareg responded to one concerned TripAdvisor complaint by an alleged guest by saying the hotel had “no records of mentioned disease” at the property.

“While we have no records of mentioned diseases at our property it is true that during your stay, we perceived an increase in reports in cases of gastric discomfort by our guests for which our specific hygiene protocols were immediately activated,” the online reputation manager said.

The manager advised the guest to reach out to their travel agency or the hotel directly for the case to be followed up.

Travel Weekly has contacted TUI and Hotel Riu Touareg for comment.



SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Destinations

Skip the rebound surge with South America

For clients eager to travel overseas again but wanting to avoid the summer disruptions, leave Greece or California for another time and head to South America.

Share

CommentComments

Destinations

Events

Top 12 unmissable events for Italian summer trips

Summer in Italy means sunshine, gelato, promenading after dinner, Aperols overlooking the ocean, hiking, cycling…and a jam-packed events calendar.

Share

CommentComments

Aviation

Airport queues return in anticipation of the school holidays

If you were looking for a good chance to relisten to Led Zeppelin’s entire discography but can’t find the time, we recommend booking a flight to literally anywhere from Sydney or Melbourne airport this month.

Share

CommentComments

Destinations

Queensland government mulls tourism tax

In response to this, the NSW government will be introducing an ice-cream tax, which has infuriated primary school kids across the state.

Share

CommentComments

Destinations

South Africa drops all remaining COVID restrictions

Meanwhile, we’ve decided to keep mask-wearing optional in Travel Weekly’s office, mainly to protect us against the office dogs’ various… smells.

Share

CommentComments

Travel Agents

AFTA and CLIA bring back NTIA and the port & destination showcase

Polish your dancing shoes because it’s industry events galore as the two peak bodies reveal the return of two much sought-after happenings.

Share

CommentComments

Aviation

Breaking News

Jetstar CEO to step down as Qantas promises $5,000 boost to employees and more domestic capacity cuts

It’s a day of mixed emotions for Qantas and Jetstar staff today, with bouts of cheering and sobbing breaking out at an alarming rate.

Share

CommentComments

Events

Save the date! Hawai‘i Tourism Oceania announces dates for ‘Aloha Down Under’ roadshow 2022   

by sponsored by Hawai‘i Tourism Oceania

Get your diaries out because Australia and New Zealand’s biggest annual Hawai‘i Roadshow, Aloha Down Under, is on from the 22nd to 29th August 2022. 

Share

CommentComments

Hotels

Marriott launch home rental collection for ANZ

Marriott has launched its new home-rental collection while the Travel Weekly staff have decided to launch a Pokémon cards collection. It’s not quite as significant but at least it’s something.

Share

CommentComments

Road & Rail

Avis launches high-end car rental brand for luxe travellers

Got any clients looking to indulge in their midlife crisis without going the whole hog? We’ve got good news.

Share

CommentComments

Travel Agents

TravelManagers announce speakers for national conference

We heard that the muppets will be there, but we have been watching a lot of Sesame Street lately so we could be getting confused.

Share

CommentComments

Aviation

“I thought I was going to die”: Passenger plane catches fire on runway

Don’t worry, the photo shows a white chemical foam used to put out the fire, not a random snowfall confined to a 30-metre area in Miami as you may assume from a first glance.

Share

CommentComments