Hilton looks to "small details" to impress guests

Hilton looks to "small details" to impress guests
By admin


It is the small details a hotel provides, rather than its rooms, that can make all the difference when trying to impress guests, according to Hilton Worldwide.

Vice president operations Paul Hutton highlighted food and beverage specifically as increasingly important tools for hoteliers to win the hearts of guests. This can be in the form of a good cup of coffee, or a focus on seasonal food.

Even the aesthetics of the food on offer plays a part, he continued, with the hotel chains team of “creative’ chefs achieving cut-through thanks to the high quality and appearance of the dishes they turn out.

“The simple things are the things that really drive our reputation,” Hutton said.

“A room is really just a room – it’s what we do downstairs that will make a difference.”

Although, once upon a time, it was ”unheard of” to visit a hotel just to dine in its restaurant, now it is increasingly common. He held up Luke Nguyen’s Glass Brasserie in the Hilton Sydney and Salt Grill in Hilton Surfers Paradise as examples.

“It’s not that complicated but it’s got to be consistent.”

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