Travel Agents

Helloworld agents take Cairns by storm

Daisy Melwani

A record 505 delegates descended for some fun in the sun, with some also recognised as Helloworld’s high achievers.

The 2015 Helloworld Frontliners conference concluded yesterday in Cairns with its annual Gala Awards acknowledging high achievers across its network (below).

A record 505 attended the weekend conference, with Brisbane announced as the destination for the 2016 event.  

Strong agent and supplier support for the theme of leadership, networking, learning and professional development was reported by the agency group, with outgoing-ceo Elizabeth Gaines telling agents brand awareness has spiked since its launch in 2014.

“In just 12 months from launch our brand awareness has more than tripled amongst our target audience with more than 1 in 3 knowing who we are and what we stand for and much of that is due to the work of our frontline consultants in successfully showcasing the Helloworld advantage,” Gaines said.

“Frontliners is our opportunity to update our consultants on our investment in future-proofing them through technology, training, product and profile to help them continue to deliver excellent customer service and boost productivity.”

Initiatives launched at the conference included an “in-App Booking commission” enabling consultants to earn commission on a majority of flight, hotel and car hire bookings made via the Helloworld iOS and Android App.

“This is another powerful example of our commitment to driving online, offline while strengthening your connection with your customers and rewarding your support,” helloworld.com.au ceo Jeremy Reitman said.

To assist agents to tap into the growing cruise segment, Helloworld scholarSHIP – a six-month modular program was launched and created in partnership with CLIA.

Meanwhile, Helloworld business technology (hbt) will be boosted with a single system platform to deliver content, allow multiple quotes and integrated travel planning.

Lorraine Stone & Julie Dumesny from The Travel Planner, Justine Demarchi & Louise Dennis from helloworld Port Augusta
Lorraine Stone & Julie Dumesny from The Travel Planner, Justine Demarchi & Louise Dennis from helloworld Port Augusta
Julie Primmer helloworld Head of Branded Network, John Gissing QantasLink CEO, Elizabeth Gaines helloworld CEO, Neil Ager Qantas Senior National Agency Manager, David Padman helloworld Head of Associate and Affiliate Networks
Julie Primmer helloworld Head of Branded Network, John Gissing QantasLink CEO, Elizabeth Gaines helloworld CEO, Neil Ager Qantas Senior National Agency Manager, David Padman helloworld Head of Associate and Affiliate Networks
Helloworld Frontliners Poolside fun
Helloworld Frontliners Poolside fun

frontliners pano 2

Winners across the Branded and Associate networks were:

Branded:

  • Hero Award: Andy Barton, helloworld Surrey Hills VIC  & Rhonda Sunderland, helloworld Toronto
  • Rookie of the Year – Stephanie Laucht, helloworld Scone NSW
  • Top Revenue  – Jayne Walsh, helloworld Darwin NT
  • Special Recognition Award –  Sarah Anne Bignall, helloworld Belmont WA
  • Consultant Team Spirit Award – Kelsey Farmer, helloworld Ellenbrook WA
  • Consultant Pursuit of Knowledge Award – Renee Lambert, helloworld Thornton NSW

Associate:

  • Associate Customer Service Hero Award  – Clare O’Neill, Phil Hoffmann Travel SA
  • Associate Top Sales Award – Angela Kaluzyn, Skilled Travel NSW
  • Associate Recognition Award – Nicholas Dann, Cruise Travel Centre NSW
  • Associate Rising Star Award – Libby Mullavey, Temora Travel NSW


SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Hotels

Review: Le Farnatchi is a truly boutique beauty in the heart of Marrakech

by Nancy Hromin

Hidden in plain sight in the middle of the Medina, Le Farnatchi is a truly boutique beauty with only 10 suites offering a quiet and peaceful reprieve.

Share

CommentComments

Destinations

Sydney’s Great West Walk extended by 80km

Hikers, rejoice! This iconic trail has been extended to cover a whopping 140km, making it possible to walk from Parramatta to Katoomba.

Share

CommentComments

News

Hilton and Carnival named among Australia’s best workplaces

Travel Weekly unfortunately missed out on the list, though we do often hold up balloons that spell out our company name like in the featured image. It really boosts team morale!

Share

CommentComments

Aviation

ACCC raises concerns over Qantas’ acquisition of Alliance Airlines

The ACCC is also concerned about whether Alan Joyce’s volunteering on the tarmac has affected productivity, with workers beginning to raise eyebrows after his eighth morning tea break.

Share

CommentComments

Tourism

Virtuoso reveals hottest bounce back trends at Travel Week

Are you living it up at the fashion week of travel in Vegas this year? Or are you sitting at home suffering from FOMO? Either way, we’re sure these insights will tickle your fancy.

Share

CommentComments

Tourism

Tourism New Zealand seeks to attract “high-quality visitors” in new campaign

Nothing says ‘adventure’ like ziplining through a forest in New Zealand. Zipliners are up there with Marco Polo in our opinion.

Share

CommentComments

Cruise

Azamara rolls out luxe bar championing destination immersion

The line will launch its new bar concept across the entire Azamara fleet, with delicious destination-themed cocktails to get passengers in the zone.

Share

CommentComments

Tourism

Aurora Expeditions announces new Patagonia treks

Travellers are set to weave their way through the remotest parts of South America with these new itineraries, in their Patagonia gear of course.

Share

CommentComments

Cruise

New expert sessions announced for Cruise360

These new sessions have us so excited we went out and booked a cruise, only for us to realise the date overlapped with Cruise360 so we had to cancel.

Share

CommentComments

Hotels

Club Med’s flash sale has 30% off Asian resorts

Just to clarify, it’s 30% off resort deals, not the actual resorts themselves. Although that would be quite the sale.

Share

CommentComments

Midweek Interview

Midweek catch-up with Visit West Hollywood’s Tom Kiely

This week we caught up with the CEO of Visit West Hollywood Tom Kiely who kept praising Australia and our travel industry. We just couldn’t stop blushing!

Share

CommentComments

Destinations

Corona announces its own tropical island destination in South America

If drinking beer on the beach is one of your favourite holiday activities then there’s no better destination for you!

Share

CommentComments