Hotels

Guests give hotel five-star reviews, despite it not being open

A hotel in Dublin has been on the receiving end of shining reviews before opening to the public, in part due to an “unforeseen” delay.

The Times reported last week that The Marlin Hotel in Dublin had become a high-ranking hotel on booking sites thanks to rave reviews from ‘guests’, all before the residence aimed to open its doors on 24 August.

Several reviews on Booking.com at the time called the hotel “exceptional”, with the property garnering a 7.9 out of 10 rating on the site.

However, Booking.com has since removed these reviews because, as it turns out, they were for another hotel that was being used as alternative lodgings for travellers who had been transferred from The Marlin Hotel.

This came as a result of an “unforeseen” delay in opening, according to the hotel, which some alleged guests say they learnt of at check-in.

This meant that several disgruntled tourists, who vented their frustrations online, were forced to stay at alternative lodgings.

“My wife and I arrived to check into the Marlin Hotel in Dublin. Low and behold the hotel is not even open yet,”TripAdvisor user welltravelled818 wrote.

“We were greeted outside by hotel staff whom sent us to another hotel for our stay.

“I feel the hotel should have contacted the guests prior to arrival, since our new hotel did not even have our reservation on file … Although the hotel arranged for our stay at another hotel, it is not ideal to have guests show up to the Marlin and see it is not even open yet and be taxied to another hotel.”

Another guest wrote: “Poor customer service. We had two rooms booked. Called ahead to let the hotel know we would be arriving late to be told it hasn’t opened yet. No email to inform us. Email filled later today. Not good enough.”

One negative review from a "guest" at The Marlin Hotel, Dublin drew the concern of a team-member at the hotel.
One negative review from a “guest” at The Marlin Hotel, Dublin drew the concern of the owner of the hotel.

As reported by The Sun, a Marlin Hotel spokesperson told Sun Online Travel: “[T]he management team ensured that all guests who were scheduled to stay at the hotel were accommodated in similar or upgraded accommodation in the local vicinity.

“We appreciate that some people were disappointed; however, the circumstances were beyond the hotel’s control. We expect to open in the coming days and will resume taking bookings on Sunday 25 provided there are no further delays.

“Marlin is looking forward welcoming guests to what will be Dublin’s newest and most contemporary hotel.”

At time of writing, The Marlin Hotel, Dublin did not have a review score on Booking.com and is open for business.

Featured image: @MarlinHotels/The Marlin Hotel, Dublin


SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Cruise

“Abducted by luxurious pirates!” Crystal Cruises ship heads to Bahamas after US issues arrest warrant

The Crystal Symphony is channelling its inner OJ Simpson by running from the law. Unfortunately the cruise ship doesn’t have Al Cowlings by its side to keep it going.

Share

CommentComments

Aviation

United Airlines flight turned back after passengers start a “riot”

These two unruly passengers decided “if I can’t have business class seats, then no one can have business class seats!”

Share

CommentComments

Aviation

Scoot to resume Singapore-Gold Coast flights in February

Ready your wallets, because this may be one of the more expensive Valentine’s Days with a spontaneous venture to south-east Asia.

Share

CommentComments

Travel Agents

Travel workers stage national day of action urging politicians to introduce AFTA’s recovery package

Travel industry folk across the country are participating in a National Travel Day of Action outside the offices of key federal and state parliamentarians today to speak up about the industry’s unique struggle.

Share

CommentComments

Hotels

Club Med’s Pacific boss speak out against WA’s delayed reopening

The kings of the all-inclusive holidays have signalled their support for WA’s travel agent community, blowing a big raspberry in Premier McGowan’s direction.

Share

CommentComments

Hotels

REVIEW: QT Melbourne is a luxury boutique with a rock ‘n’ roll mentality

by Ali Coulton

QT’s Melbourne property is the embodiment of everything we love about the Victorian capital – it’s both uber-chic and a little bit bad-ass.

Share

CommentComments

Aviation

Qantas group cuts capacity after WA delays border reopening indefinitely

Aussie airlines are having to continuously lower expectations, announcing more cuts than a post-lockdown hair salon.

Share

CommentComments

News

ICAO Report says Ryanair bomb threat ‘deliberately false’

by James Harrison

The new report from ICAO has exposed a bold move of political repression by the Belarusian president, who allegedly orchestrated a bomb scare on a Ryanair flight.

Share

CommentComments

Travel Agents

Agent shines a light on cruising in a time of COVID

After two years of being denied her usual travel escapades, this Queensland-based travel agent had the opportunity to dust off her suitcase and give travellers confidence by sharing her experience.

Share

CommentComments

News

Entry restrictions eased for international travellers

by Ali Coulton

Those with a debilitating fear of having foreign objects wedged in their noses will be over the moon upon reading this recent announcement from the Minister of Health.

Share

CommentComments

Hotels

Fitzroy Island Resort gets million-dollar makeover as bounce-back anticipation grows

Queensland’s ultra-luxe island resort is about to get at least 60 per cent more lavish, by our reckoning. However, we made that stat up on the spot so best to just click here and see for yourself.

Share

CommentComments

Tourism

Journey Beyond Group Looks Beyond 2022 and Releases 2023 Season!

by Sponsored By Journey Beyond

Journey Beyond is going above and beyond to take you to infinity… and beyond. Or at least to 2023, a good start!

Share

CommentComments