Aviation

Flight delays and cancellations: What’s covered by travel insurance?

After a blanket of fog caused numerous delays and cancellations at Melbourne Airport yesterday, there’s no doubt many people flocked to their travel insurer for advice.

They were probably busier than our local pub during a schnitzel lunch special!

And that’s pretty busy.

We had a chat with Comparetravelinsurance.com.au director, Natalie Ball to learn more about the ins and outs of travel insurance coverage in these instances.

Here’s what she had to say.

Travel Weekly: What does travel insurance cover?

Natalie Ball: In a nutshell, travel delays or cancellations within the airline’s control – mechanical problems, staff shortages, or overbooking – are not covered.

However, anything where the airline is not at fault, such a bad weather and natural disasters, will generally be covered by travel insurance.

If you experience a cancellation outside the airline’s control – such as the flight cancellations and delays due to poor weather and visibility at Melbourne Airport – a comprehensive policy is likely to cover you for any additional expenses, such as meals and accommodation if you’re delayed for more than a minimum period.

It would also cover you for alternative travel expenses if you have to reach a planned event, such as a wedding or a departing tour on time.

Such claims are assessed on a case-by-case basis, so if you’re going to be delayed overnight and need accommodation, or have something planned that can’t be rescheduled, contact your insurer’s claims team so know exactly how much you’ll be reimbursed for.

TW: How can I stay up-to-date with flight rescheduling?

NB: As the airline call centres tend to be at capacity at times like this, make calling them a late resort. Instead, keep up-to-date by checking that your email address and mobile numbers for your flight booking are current, and stay tuned to the airline’s website and social pages.

If you’re already at the airport, pay close attention to announcements and flight boarding screens.

TW: Why is domestic travel insurance important?

NB: Things can go awry no matter where you are.

Local flight delays and cancellations occur, luggage gets lost or stolen, or someone breaks their leg and can no longer go on holiday.

While many Australians only think to book travel insurance for international trips, domestic policies are very affordable and can save you a lot of money and stress.

Knowing that you’re going to be able to get some sleep in accommodation that your insurer is paying for is more desirable than being stuck inside an interstate airport, particularly if you have small children in tow.

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Aviation

“Offensive, grossly inappropriate” vaginal examinations of female plane passengers reported to Australian Federal Police

The federal government is demanding answers from the relevant authorities, after 13 Australian women were forced to undergo invasive medical examinations at an international airport.

Share

CommentComments

Hotels

NSW New England region gets its first five-star hotel

Bespoke leather bedheads, marble bedside tables and bathrooms, 4K smart TVs, Tesla charging stations… it’s fair to say this property has been pimped out.

Share

CommentComments

Destinations

Victoria celebrates second ‘donut day’, as tourism industry reacts to easing of restrictions

by Christian Fleetwood

Travel Weekly staff are enjoying a few Krispy Kremes in celebration of Victoria’s consecutive ‘donut days’, so much so that we’ve all had to undo the top button of our pants.

Share

CommentComments

Aviation

Aussie carrier launches direct flights between Canberra and Newcastle

Do you have a client who follows both the Raiders and the Knights in the NRL? Well, these new flights might tickle their rugby league fancy.

Share

CommentComments

Cruise

CLIA to showcase world’s great cruise ports and destinations

Has the current lull in cruising led you to forget some of the popular ports and destinations around the globe? Get reacquainted with them with this.

Share

CommentComments

Events

Have you seen the Travel DAZE 2020 agenda?

With Travel DAZE 2020 kicking off on Monday, start blocking out time in your diary so you can tune in to all of our fabulous speakers!

Share

CommentComments

Aviation

Cathay Pacific axes 8,500 jobs and ditches regional airline as part of major restructure

Some big changes have been announced for Hong Kong’s flag carrier, as it struggles to fly through the turbulence caused by COVID-19.

Share

CommentComments

Travel Agents

Why now is the perfect time to become a mobile travel agent

by Sponsored by MTA - Mobile Travel Agents

COVID-19 has been devastating for even the most experienced agents. But with the right support, resources and business model, you can take the edge off the pain and be ready for travel to return.

Share

CommentComments

Aviation

New research reveals Australia is losing $319m a day from lack of air travel

Want to know how much Australia’s economy is suffering just from a lack of domestic and international flying? Here’s the answer.

Share

CommentComments

Tourism

PATA announces new chair and executive board

The Pacific Asia Travel Association has revealed its new-look board in a very Brady Bunch-esque way.

Share

CommentComments

Aviation

Virgin Australia directors resign in droves

by Huntley Mitchell

Bain Capital is wiping the slate clean at Virgin, with many more departures announced.

Share

CommentComments

Hotels

RIP Charli: Aussie hotel’s resident puppy mauled to death

We don’t enjoy reporting this kind of news on Travel Weekly, so we’ll hold nothing against you if you decide to skip over it.

Share

CommentComments