Aviation

Flight delays and cancellations: What’s covered by travel insurance?

After a blanket of fog caused numerous delays and cancellations at Melbourne Airport yesterday, there’s no doubt many people flocked to their travel insurer for advice.

They were probably busier than our local pub during a schnitzel lunch special!

And that’s pretty busy.

We had a chat with Comparetravelinsurance.com.au director, Natalie Ball to learn more about the ins and outs of travel insurance coverage in these instances.

Here’s what she had to say.

Travel Weekly: What does travel insurance cover?

Natalie Ball: In a nutshell, travel delays or cancellations within the airline’s control – mechanical problems, staff shortages, or overbooking – are not covered.

However, anything where the airline is not at fault, such a bad weather and natural disasters, will generally be covered by travel insurance.

If you experience a cancellation outside the airline’s control – such as the flight cancellations and delays due to poor weather and visibility at Melbourne Airport – a comprehensive policy is likely to cover you for any additional expenses, such as meals and accommodation if you’re delayed for more than a minimum period.

It would also cover you for alternative travel expenses if you have to reach a planned event, such as a wedding or a departing tour on time.

Such claims are assessed on a case-by-case basis, so if you’re going to be delayed overnight and need accommodation, or have something planned that can’t be rescheduled, contact your insurer’s claims team so know exactly how much you’ll be reimbursed for.

TW: How can I stay up-to-date with flight rescheduling?

NB: As the airline call centres tend to be at capacity at times like this, make calling them a late resort. Instead, keep up-to-date by checking that your email address and mobile numbers for your flight booking are current, and stay tuned to the airline’s website and social pages.

If you’re already at the airport, pay close attention to announcements and flight boarding screens.

TW: Why is domestic travel insurance important?

NB: Things can go awry no matter where you are.

Local flight delays and cancellations occur, luggage gets lost or stolen, or someone breaks their leg and can no longer go on holiday.

While many Australians only think to book travel insurance for international trips, domestic policies are very affordable and can save you a lot of money and stress.

Knowing that you’re going to be able to get some sleep in accommodation that your insurer is paying for is more desirable than being stuck inside an interstate airport, particularly if you have small children in tow.


SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Destinations

Spanish politician suggests using catastrophic volcanic eruption to attract tourists

Spain’s tourism minister is in hot water after she proposed using a volcanic eruption that destroyed hundreds of homes to lure tourists to the Canary Islands.

Share

CommentComments

Aviation

WATCH: Flight attendant promises to annoy passengers who don’t wear a mask

As you can imagine, the comment section on this TikTok user’s video was… divided, to say the least.

Share

CommentComments

Tourism

Tourism Minister says international borders will reopen by Christmas “at the latest”

by Ali Coulton

Dan Tehan has urged states to stick to the national plan and encouraged Aussies to “roll up their sleeves”.

Share

CommentComments

Hotels

IHG’s Leanne Harwood elected first-ever female president of the Accommodation Association

Hospo industry veteran Leanne Harwood is back in the headlines, and this time it’s about her very deserving new role.

Share

CommentComments

Aviation

Passenger claims flight attendant told her to glue a mask to her distressed toddler’s face

A mother has taken to social media to call out a flight attendant who she claims gave her a rather distressing ultimatum.

Share

CommentComments

Travel Agents

Strong take-up of AFTA membership continues

If the current demand for AFTA membership is anything to go by, there’s a lot of confidence that agents can clear the remaining pandemic hurdles.

Share

CommentComments

Cruise

“This is a moment of real celebration”: Celebrity Edge is finally heading Down Under

The champagne corks are popping and the party pies are in the oven at Celebrity Cruises HQ following this big bit of news.

Share

CommentComments

Destinations

New research ranks Sydney and Melbourne among the world’s 10 safest cities

With safety weighing heavily on the minds of many travellers during this time, it seems that Aussies jaunting domestically have lucked out.

Share

CommentComments

Tourism

Former Bench Africa GMs reunite to launch new travel company

After a very dark 18 months for the travel industry, it’s a welcome change seeing positive stories like this one.

Share

CommentComments

Travel Agents

Travel agent scams more than $460K out of Cristiano Ronaldo to fuel spending disorder

This crafty agent just dodged four years in jail after reportedly defrauding Ronaldo to the tune of a few hundred thousand, which is really just spare change to the football megastar.

Share

CommentComments

Hotels

IHG introduces flexible work program to plug hospitality staffing hole

COVID-19 has prompted the hospitality group to look at different ways of working in order to attract new talent and hold on to its current crop.

Share

CommentComments

Destinations

Tourism Solomons mourns death of CEO Josefa ‘Jo’ Tuamoto

The close-knit Solomon Islands tourism industry is in mourning following the death of their beloved ‘Boso’.

Share

CommentComments