Travel Agents

Flight Centre unveils new brand, as Skroo admits Student Flights name was “hampering growth potential”

Flight Centre Travel Group has unveiled plans to launch a new brand to predominantly target travellers aged between 18 and 35.

Flight Centre managing director Graham “Skroo” Turner (pictured above) said Universal Traveller would effectively expand on the company’s previous Student Flights offering in Australia by offering tailored and exclusive products to a broader range of travellers.

“This is an exciting brand enhancement for our people, our customers and our suppliers, and is geared towards increasing our share of this large market sector,” he said.

“Student Flights, the brand that we have traditionally used to target this demographic, was launched in Australia in the mid-1990s as a dedicated flight offering for students and backpackers.

“Since then, the customer base and product offering have significantly evolved, but this evolution into a full-service agency – with world-class offerings for younger travellers across a number of key product ranges – was not reflected in the brand name.

“This was hampering its growth potential.

Student Flights shopfront
Student Flights shopfronts are set for a makeover

“We believe Universal Traveller more accurately reflects the brand’s specialisation and will resonate with the broader customer base of students, backpackers and young professionals that its core products are targeted at and will appeal to.”

Through Universal Traveller, Flight Centre will continue to offer the student and youth fares that Student Flights is famous for, along with other exclusive and tailored products among six core product categories.

These categories are: flights (including the exclusive ‘black market’ range of discounted and flexible fares for students and under-30s), fully independent traveller (FIT), touring (particularly Topdeck and Contiki), Adventure (including small groups and expedition), festivals, and ancillary (including tailored insurance and interest-free offers).

The 52 Student Flights shops in Australia will be rebranded to Universal Traveller from early in the 2019-20 fiscal year. The Student Flights colours, style and ‘Never Stop Travelling’ marketing tagline will be maintained in the new branding.

Flight Centre said it plans to expand the Universal Traveller shop network in the future, predominantly within the youth precincts in major shopping centres.

The Universal Traveller launch is the latest in a series of enhancements to Flight Centre’s youth offerings in recent years.

Other enhancements include the acquisitions of touring business Topdeck and the Boston-based StudentUniverse online travel agency.

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