Flight Centre Travel Group (FCTG) has joined forces with Sydney-based technology platform Livn to streamline the booking process for global day tours and activities.
The deal will help FCTG provide end-to-end connectivity to its preferred supplier base by using the platform to connect existing sales applications to global day tour operators via a single application programming interface (API).
Previously, FCTG travel agents made bookings via website portals, phone and emails, which were not integrated with invoicing or reporting systems.
Livn’s solution will enable these operations to be automated with real-time transactions and a fully integrated itinerary and booking management system, without interfering in any existing commercial agreements.
The new solution, which is being developed in conjunction with a small number of other suppliers, will be available across FCTG’s stable of leisure and wholesale brands, which includes Flight Centre, Liberty Travel, Infinity and Travel Associates.
Commenting on the new partnership, Livn CEO Mark Rizzuto said the company has always had a vision of moving all bookings for tours and activities into a fully automated environment.
“In Flight Centre, we have found a like-minded partner set on replacing inefficient practices with technology that does not fail, works 24/7 and delivers multiple layers of value at all of its touchpoints,” he said.
“Tour operators gain greater operational and cost efficiencies, while Flight Centre has the opportunity to confidently and easily sell more given full integration into supporting systems.
“In addition, the company’s travelling customers gain access to real-time availability and pricing across all of Flight Centre’s global distribution channels.
“With this global solution, the T&A sector has been brought into the same easy, reliable and accurate realm the industry has enjoyed for airline, car and hotel sales.”
Flight Centre is currently transferring its tours and activities inventory online, with full migration slated for completion by the first quarter of 2021.