Flight Centre benefitted financially from unpaid “buzz nights”, court hears
Flight Centre may have been benefiting financially from so-called “buzz nights” that saw employees receive unpaid training.
The information has emerged as part of a court case launched by trade union Together Queensland on behalf of five ex-Flight Centre staffers over alleged underpayment to the tune of $250,000.
The case was launched by Together Queensland, based on the advice of Maurice Blackburn Lawyers, which investigated the employee records of the five ex-Flight Centre employees.
The investigation found that Flight Centre failed to pay minimum wages, penalty and overtime rates, annual leave and leave loading at the correct rate to the five employees who have come forward, and did not provide the correct rest and meal breaks, according to Together Queensland.
The focus of the testimony from the former Flight Centre staffers in the Federal Circuit Court in Brisbane yesterday was on monthly functions that the company’s employees were expected to attend, according to ABC News.
Despite being served free food and booze at these so-called “buzz nights”, staff weren’t being paid to attend these evening shindigs that could end up carrying on for up to three hours.
On Tuesday, two of the staffers told the court Flight Centre was benefiting financially from suppliers who made presentations at the “mandatory” events, according to The Sydney Morning Herald.
Former team leader Anthony Seller told the court that wholesalers usually had the expectation they could speak at “buzz nights” after contributing money as sponsors.
The Australian reported that it was also alleged that staff are required to greet customers within seconds of entering the store, give a quote within an hour and answer the phone within three rings.
In regards to the claims of unpaid overtime, Skye Broad, who served as a Flight Centre team leader on the Gold Coast and served as a witness for the company, said there was a preference to complete sales while clients were in store.
“I requested staff have a work-life balance, but if they were working on a commission sale, it would be in their interest to stay back,” Broad said, according to The Australian.
She also said that staff often took shorter breaks, taking half an hour instead of an hour, so they could make more commission.
“The longer their breaks, the less commission they could earn,” she said.
Flight Centre’s lawyers argued that staff staying back to finish last-minute sales or quotes was voluntary and for their own financial benefit because of their commissions.
Troy Dorosz, who used to work at two Gold Coast agencies under the Flight Centre brand, claims he usually didn’t finish work until 7pm so he could hit his target and avoid having disgruntled customers, according to ABC News.
“If I was to leave work, I ran the risk of losing the last seat or ticket prices going up – you have to hit targets or you don’t have a job,” he said.
Flight Centre’s argument is that it has top-up payments for employees whose earnings don’t meet the award level with their retainer and commission.
“It’s not appropriate for us to comment in detail about an ongoing court case,” a spokesperson for the company told Travel Weekly.
“Flight Centre believes the claims for compensation in these proceedings, which are being brought by five former employees, are not sustainable and is defending the matter.
“This matter relates to Flight Centre’s past wage model prior to our EBA being rolled out in October 2019, so it does not impact our current wage model.”
It’s expected that the court trial will run until Thursday, with judge Michael Jarrett to hand down his ruling sometime next year.
Email the Travel Weekly team at traveldesk@travelweekly.com.au
annual leave Anthony Seller award level breaks brisbane buzz nights commission Federal Circuit Court flight centre gold coast leave loading Maurice Blackburn Lawyers minimum wages overtime rates penalty retainer Skye Broad Together Queensland Troy DoroszLatest News
Australia fails to make top 10 destination list for American travellers
Australia's top cities have failed to make the grade with American travellers this northern summer, with no local city in the top.
APT Launches 2025 Asia Adventures
APT has launched its Asia Adventures for 2025, including new luxury holidays in India, Sri Lanka and Japan. Five new tours lead guests to the highlights of India, including a seven-night cruise along the rarely travelled Lower Ganges aboard the Ganges Voyager. Further south, Sri Lanka’s greatest destinations are revealed on a new 15-day Land […]
ANZAC Battlefield travel on the 2025 bucketlist
As Anzac Day dawns, agents prepare for a surge in bookings for the 110th anniversary of the Anzac Cove landings.
Former Channel 9 Getaway host and founder of TRIBE Jules Lund to speak at Travel DAZE
From blond-tipped travel reporter to Travel DAZE speaker, Jules Lund cuts through the BS.
HX’s Roald Amundsen finds aliens in the Antarctic
Forget whales, HX's MS Roald Amundsen captures aliens in the Antarctic - and they're not pretty.
Mayhem in France as 70% of flights face cancellation
I mean it wouldn't be France if there wasn't at least one strike.
Etihad Airways launches double-decker service with world’s only in-air three-room suite
We imagine falling asleep in the three-room suite is superior to falling asleep on your neighbour's shoulder.
Norwegian Cruise Line launches 2024 Europe travel season
Europe certainly has a lot of ports. Its time for Australia to up its game.
“The power of travel for positive change” – Intrepid’s Jenny Gray hails controversial all-women Saudi Arabia trip
There is an awful lot to love about this tour from Intrepid. Where do we sign up?
Princess names the Sun, unveils Sanctuary Collection + Star Princess to Alaska in ’26
A huge bottle of Veuve was smashed into the side of the ship to make things official. So no, we couldn't snag a glass.
Collette special offers across peak northern summer season
If you are craving a trip to Europe then grab this deal with both of your grubby hands.
Air India and All Nippon codeshare between the two countries
Here at TW we agreed that the photo would have worked better if they had swapped planes.
A&K offers minimum 18 weeks paid parental leave
Contrary to what the photo suggests this benefit is only applicable for humans. Back to work Mrs Jumbo.
NH Hotel Group rebrands as Minor Hotels Europe & Americas
Hang around the bends of the hotels. We imagine they will be full of a lot of branded content.
Scenic Eclipse II – the business of creating unforgettable life-changing memories
These cruise brothers from another mother offer a view of cruising on Scenic Eclipse II that is poles apart.
MSC builds new hospital ship with Mercy Ships
If you want to read a story that puts a smile on your face then this is the one for you.
“I peed on myself watching this” – Social media users squirm at Royal Caribbean’s Harmony of The Seas 55ft dive video
TW is not responsible for any involuntary actions your body might have after watching this video.
FLIGHT REVIEW: Qantas Boeing 787 Dreamliner business class
The real bonus is you're unlikely to be around screaming children. Hoorah!
Traveltek offers travel agents new rapid deploy cruise website
As always, if you have any issue with the platform, just turn it off and on again.
Experience whale watching & classical music at the Australian Festival of Chamber Music in Townsville
Disappointedly, the whales do not start singing in tune with the orchestra. Opportunity missed.
Fond, very Fond. London hotel famed for James Bond link adds ‘Classic Comforts’ lunch menu
James Bond author Ian Fleming was so fond if this hotel, it inspired the legendary phrase ‘shaken, not stirred’.
What sets Eclipse Travel apart with Africa expert Hilary Dubyk: Travel Weekly TV
If you want to know more about Africa, then Hilary Dubyk is your person.
Surge in Australians visiting Japan
Feel like all of your friends have just returned from Europe? Now it's Japan.
Seabourn announces Western Kimberley Traditional Owners as Godparents of Seabourn Pursuit
Seabourn has named Western Kimberley Traditional Owners, the Wunambal Gaambera, as Godparents of the ultra-luxury purpose-built Seabourn Pursuit. It is the first cruise line to appoint Traditional Owners as godparents of a ship. Seabourn Pursuit embarks on its inaugural season in the Kimberley region this June. The naming ceremony will take place on Seabourn Pursuit’s […]
Sydney named 17th best place to work remotely
If you struggle to get a seat within Sydney's coffee shops, you now know why.
W Melbourne grows sales team
We appreciate the thought that has gone into this team photo.
Cunard welcomes new ship Queen Anne
This might be the most impressive ship handover in ship handover history.
Intrepid Travel appoints Yvette Thompson as general manager sales & marketing ANZ
It isn't end-of-day Monday and Yvette Thompson has already nabbed herself an impressive promotion.
Anna Fawcett re-joins Global Touring in newly-created APAC role
With such an impressive CV, Global Touring is no doubt thrilled to have Fawcett back.
“We know our response has been far from perfect” – Emirates’ open letter following Dubai flooding
If you also need to write an apology letter, then this is a pretty good template.
Malolo Island Resort opens brand new Spa
Fiji’s Malolo Island has added another string to its bow – opening its $1.3 million day spa on Thursday, 18th April 2024. (Lead Image: matriarch Rosie Whitton with spa staff) Located at the edge of the resort’s luscious patch of tropical rainforest, the new “Leilani’s Spa” adds another level of elevated experiences to Malolo’s already […]
Virgin Australia’s HILARIOUS second instalment of the ‘Bring on Wonderful’ campaign
We don't use the word 'hilarious' lightly, but this is worthy of the title.
Visit Sunshine Coast reveals new brand identity
If you were looking for another reason to visit the Sunshine Coast then this is it.
Sofitel launches brand campaign starring Sex Education’s Gillian Anderson
We can confirm the content of this video is less spicy than Sex Education.
Holland America Line gives agents the chance to visit Alaska on 11-day Famil
If you've ever wanted to see a Polar Bear (and who doesn't?), now is your time.
More than 65 luxury agents gather in Sydney for Best of the Best dinner
This looks like a fabulous do. We imagine there may be a few (or maybe 65) sore heads this morning!