Travel Agents

Express Travel Group wraps up ninth annual forum in Shanghai

Express Travel Group have just wrapped up their ninth annual Independent Travel Group and italktravel Forum in the thriving metropolis of Shanghai!

CEO Tom Manwaring opened proceedings with an update on the growth and success of Express Travel Group over the last 12 months.

With the addition of 32 new members to the group, they have also seen an increase in pax numbers and airline revenue of 11 per cent as well as double-digit TTV growth across hotels, cruise and touring.

ITG-Whole-Group
The whole ITG group

The consistent underlying message from presenters across the conference was of the importance and adaptation to change and the investment in technology to remain at the forefront of our industry.

Manwaring pointed out that even with the developments in technology, AI and now AAI, technology will never replace people.

“Computers can’t be intuitive, they can know everything about me, expect what I’m going to do next and that’s why agents are here to stay,” he said.

The italktravel group
The italktravel group

Next up Jonathan Nelson GM Sales & Marketing took to the stage to share some big news around the groups new online merchant system – Express Pay.

“This is an industry first and exclusive to Express Travel Group. We are the only group to provide members with an ACS approved online merchant payment system” he said.

Preferred Supplier Product Marketplace
Preferred Supplier Product Marketplace

Alisha Dopper, Agency Support Centre Manager then announced the launch of the new Express Rewards loyalty program ‘Elevate’ as well as the revamp of the extensive new Express Academy program, which shows ETGs ongoing commitment to advanced training methods for members.

italktravel Maitland Rutherford The Junction Jaclyn Wright Mark Julia van Huisstede Karen Jones
italktravel Maitland Rutherford The Junction Jaclyn Wright Mark Julia van Huisstede Karen Jones

Saturday nights much-anticipated gala awards night recognised the best of the best with italktravel & cruise Reservoir (VIC) and Bicton Travel (WA) awarded Agency of the Year for italktravel and ITG respectively.

All ITG ITT Award Winners
All ITG ITT Award Winners

The night was capped off with the announcement of next years new conference format and the bringing together of all ETG brands (Select Travel Group, Independent Travel Group and Italktravel) for one annual bigger and better conference to be held in Bangkok from 15-18 August 2019.



SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Conferences

PHOTOS: ATE goes off with a bang

If you’re like one unlucky Travel Weekly reporter who has COVID, these pics will help you live vicariously through the conference-goers.

Share

CommentComments

Aviation

Qantas’ new long-haul flights could cost over $18,000

For this price, we’d hope that the flights come with a complimentary mani-pedi and a pet bunny called “Fluffy” to keep us company during the flight.

Share

CommentComments

Returned special events to hit Seoul this month

The Travel Weekly criteria for what makes an event special is whether they have Tim Tams – although we can make exceptions for international events.

Share

CommentComments

Wholesalers

Intrepid debuts its first all-female leadership team

Rumour has it, Beyoncé’s Run the World (Girls) could be heard blasting from Intrepid’s Australia office moments after they announced this news.

Share

CommentComments

Wholesalers

“Bounce back and inspire”: Collette to host key players in Cairns

We’re headed to sunny Cairns this week to rub shoulders with travel’s big wigs at Collette’s annual big bash. See you there!

Share

CommentComments

Hotels

REVIEW: Hôtel La Pérouse offers a taste of classic French resort life

by Ali Coulton

Hôtel La Pérouse exemplifies Nice’s resort lifestyle offering privacy and quiet luxury on France’s Cote d’Azur.

Share

CommentComments

Destinations

Yas Island Abu Dhabi’s new tourism ad names Kevin Hart its chief island officer

Some of the staff at Travel Weekly are trying to become the chief island officer of Australia, but Scomo isn’t returning our emails.

Share

CommentComments

Technology

“Australia is a terrific market for cruising!”: Expedia’s Greg Schulze on how agents can maximise their business

We chatted with one of the big wigs at Expedia during its recent gathering in Vegas. Sadly, he declined our invite to join us for a game of blackjack, but that’s probably for the best.

Share

CommentComments

Tourism

Globetrotting tour operator arrested following drug drop death

The man also auditioned for Survivor in 2019 and featured in an Indonesian TV commercial – just in case the title wasn’t chaotic enough already.

Share

CommentComments

Travel Agents

Travel to make full recovery before end of 2024, says Virtuoso’s Fiona Dalton

Dalton hosted media at Crown Sydney this morning to celebrate Matthew Upchurch’s return to Aus. Our roving journalist managed to take down this story in between courses.

Share

CommentComments

Destinations

Hawai‘i Tourism Oceania celebrates the ‘Month of Lei’ with incredible new famil offer

by Sponsored by Hawai'i Tourism Oceania

This year, Hawai‘i Tourism Oceania is celebrating ‘Month of Lei’ 2022 with a virtual trade event and the launch of a new famil incentive.

Share

CommentComments

Cruise

PONANT announces new 2023 sailing expeditions in the Kimberley

This ship is so fancy that they put ‘le’ in front of the name just to show they’re not messing about.

Share

CommentComments