Travel Agents

“Expect to see great travel agents thrive in 2018”: Penny Spencer

It’s almost the end of the year guys, we made it.

We know you’re tired, thirsty for a drink and ready to sit on your couch for three weeks straight. Hold on, not long now.

8b0b6dbd4e2131adce1c47e13ec0fda9

2017 has been an interesting one, both in travel and more generally.

In our industry, Helloworld and Flight Centre lead the way in expansion and acquisitions, Balinese volcanos wreaked havoc and travel agents were convicted of fraud.

But rather than letting us ramble on about the year that (almost) was, we’ve hit up some of our travel heroes to get the goss on what’s made them tick, sweat and smile this year.

Oh, and of course, what to 2018 holds.

First to the podium is industry legend and founder of Spencer Travel Group, Penny Spencer.

So how did 2017 fare for Penny?

“What a year. For mine, 2017 was notable for the number of significant mergers and acquisitions with two of the biggest players in our market – Helloworld and Flight Centre – snapping up businesses here and abroad.”

“I expect buy-outs and more consolidation in 2018, as ‘scale’ and buying-power continue to be critical drivers of profitability.”

So Penny, what companies really got your attention this year?

“In the air, 2017 felt like Qantas’ year.”

“Hugely profitable, new aircraft, new routes and world-leading passenger experience make for exciting times for the carrier and its customers.”

“I expect 2018 to be another good one for the Flying Kangaroo as the Dreamliner roars into service.”

What do you think will be making waves in 2018? What do we have to look forward to in the different travel spaces?

“Luxury will continue to become more experiential. And the more remote, the better.”

“More important than thread-counts and celebrity chefs, destinations, cruise lines and hotels with authentic stories to tell and exclusive, rare guest experiences will be the new black.”

“Sustainability and ethical luxury will sway decisions of the emerging Millennial market.”

Any other musings?

“Lastly, we expect to see great travel agents thrive, as more consumers appreciate the value of their own time and our expertise, connections, and experience.”

SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Cruise

13 Parties charged over last December’s White Island tragedy

by Ali Coulton

The eruption resulted in 22 deaths with many still recovering from the traumatic event that occurred during a cruise ship excursion on the New Zealand Island last year.

Share

CommentComments

Hotels

Property owner scores early wins against Virgin Hotels, as lawsuit proceeds to trial

A juicy court case between Virgin Group’s hospitality arm and a disgruntled hotel owner has seen the latter chalk up a couple of early wins.

Share

CommentComments

Aviation

Joyce meets with Victorian Premier over Qantas’ potential HQ move, as thousands more jobs get the chop

Qantas’ chief has taken a spin around Melbourne’s Airport prescient to see if it fits the bill as the airline’s new headquarters, just before another big job cut announcement.

Share

CommentComments

Wholesalers

Excite Holidays payout to creditors estimated to be more than previously thought

by Huntley Mitchell

Were you one of the unfortunate ones caught up in the wholesaler’s collapse earlier this year? Consider this a ‘must read’.

Share

CommentComments

Travel Agents

Helloworld CEO expects “dramatically reduced” competition will lead to boom time for agencies

by Huntley Mitchell

Andrew Burnes has some seriously good expectations for Helloworld agents, thanks to a predicted lack of competition from rivals.

Share

CommentComments

Destinations

Visit Sunshine Coast unveils new brand tagline

It’s getting a new CEO, and now Visit Sunshine Coast has a new tagline, too. Rumour has it that the office biscuit tin is next in line for a shakeup.

Share

CommentComments

Tourism

REVEALED: All the winners of the World Travel Awards 2020

Find out the top destinations, hotels and airlines to book your clients with post-COVID right here.

Share

CommentComments

Aviation

British Airways is flogging its onboard dining sets and bar carts just in time for Chrissy

Unlike Qantas, British Airways is selling its bar carts empty, which leads us to believe it may have missed the point as to why passengers get excited when the bar cart comes around.

Share

CommentComments

Cruise

CLIA calls for cruise ban to be replaced by newly proposed measures

The association has been busy making sure the government sticks to its plan of lifting the cruise ban by 17 December by suggesting a range of safety measures.

Share

CommentComments

Wholesalers

Intrepid launches cyber sale on 2021 Aussie and New Zealand trips

Slide into your clients’ DMs with these whopping savings, so you can get their 2021 bookings in before the silly season is well and truly upon us.

Share

CommentComments

Destinations

South Australia set to open its border to Victorians

It looks like ScoMo’s plan for domestic borders to be open by Chrissy is well on track, with the crow-eaters finally letting those from the Garden State back over their side of the fence.

Share

CommentComments

Destinations

Rob Thompson named Tourism Fiji’s acting CEO

While the search for Tourism Fiji’s next leader is well underway, the organisation has revealed who will be keeping the CEO’s seat warm.

Share

CommentComments