Travel Agents

EXCLUSIVE: Travel Counsellors’ Kaylene Shuttlewood on why the home-based scene is huge right now

Ali Coulton

It’s been a pretty big year for Travel Counsellors.

Not only did they recently secure private equity funding from Vitruvian partners, they also welcomed in a new general manager: the wonderful Kaylene Shuttlewood!

It’s a very exciting time to be in the home-based travel agent business, with new research showing that more and more people are looking for flexible or alternate work schedules, not to mention the very tempting appeal of telecommuting.

Who doesn’t want to work from their own home, choose their own hours AND be their own boss?

Although we would probably never get any work done at home because we’d be far too tempted to get back into bed.

sleep-gif-tumblr-10

To find out about why everyone is talking about the home-based agent model, we caught up with Shuttlewood over a quick coffee and minimum interruptions from our office dog. Ok, there were a lot of interruptions from our office dog. He’s just so cute!

Shuttlewood told us that when you look at the UK, for example, there has been a 45 per cent increase in home-based workers over the last 15 years.

“People really enjoy limited commute time, flexibility over hours and ability to work out of hours when it suits the customer and when it suits the individual Travel Counsellor,” she said. 

“And as a result, the business sees reduced overheads, increased retention and recruitment due to the attractiveness of the proposition and the access to potential talent that may not otherwise consider being a TC.”

Overhead image of a female blogger writing on the laptop

Shuttlewood said the company has also evolved a more flexible approach for their office based support team, asking they work in a way that suits both the business and themselves as individuals.

It must be working because according to Shuttlewood Travel Counsellors’ employee engagement levels are well above the national average.

And that’s not to mention the appeal of changing work environments to younger generations.

We also found that 54 per cent of millennials want to work on a flexible or alternate work schedule and 85 per cent of millennials want to telecommute 100 per cent of their time.

“Since I’ve come across we’ve had a number of millennials come onboard, I think it’s becoming more of a valid opportunity.

“We call it a future without limits. Don’t have a capped salary, don’t have a capped 40 hour week, you’ll get out of it what you put into it.”

Though that’s not to say the individual agents are all alone in running their business.

And our differentiation is about providing the right support, the right technology, and a culture that is conducive to a more empowered digitally and personally connected, trusted way of working so we see that as attracting all walks of life is they fit that structure.

“Growing our business, we need to be brilliant and better than our competitors at finding customers and keeping them so ultimately the real winner in the attraction to home working should be the customer.

“Digital connectivity and social media networks now mean there are no limits to a scale a business for those with the ambition to do so. And support networks in place to help them along.”


Do you have something to say about this? Get in touch with Travel Weekly Editor Ali Coulton at alexandra@travelweekly.com.au

 



SEE WHAT PEOPLE ARE SAYING

Leave a Reply

Hotels

Tiny Away opens up mini Tassie getaways

Tiny Away has opened the doors to its first Tasmanian tiny houses, growing its network of rural getaways. The ‘Quirindi’ […]

Share

CommentComments

Tourism

Colorado Tourism Office say G’day to the industry

The Colorado Tourism Office joined media and travel titans last Friday at Bentley’s in the Sydney CBD to reconnect with the Aussie travel industry.

Share

CommentComments

Aviation

Bonza calls on Aussies to name its first plane

Some of the names suggested so far include Purple Rippa, Bonza Bruce, and Kimbo. We challenge you to come up with something more Aussie sounding than that!

Share

CommentComments

Aviation

Qantas increases international connection time to reduce mishandled baggage

The upside of all these missing bags is that you no longer have to sprint through the airport to catch your connecting flight. Although we’ll miss the rush.

Share

CommentComments

Events

Missed the Visit USA Expos? Fear not, we’ve got your biggest questions covered.

by sponsored by Visit USA Australia

No more FOMO! These hot tips will get you in top-tip shape to visit the USA.

Share

CommentComments

Travel Agents

TravelManagers’ TCF Launch Applauded by PTMs

by Sponsored by TravelManagers

We hope you’re an AL (acronym lover), because this headline has plenty to go around!

Share

CommentComments

Tourism

G Adventures to relaunch Bhutan trails

These trails are kind of like the Bondi to Bronte walk, except completely different in almost every aspect.

Share

CommentComments

News

Industry movements: New hires at Intrepid, TravelManagers, Silversea and more

Keep tabs on all the latest movements in the industry, find who you need to shmooze at the next networking event and suss out all the latest gossip right here.

Share

CommentComments

Cruise

Coral Princess brings cruising back to Newcastle

Cruising has returned to Newy, marking more opportunities for the locals to hang out by the water and wear thongs.

Share

CommentComments

Hotels

Soneva introduces cryptocurrency payments at its resorts

This new update could mean that other travel companies may soon accept crypto, and then someone may finally buy our Travel Weekly NFT!

Share

CommentComments

Tourism

Paul Hogan gets top Tourism Australia honour

Hogan was reportedly quite happy with the award, but quietly disappointed that it wasn’t a knife which he could compare with his larger knife.

Share

CommentComments

News

Jucy to expand rental car fleet with $40m worth of new inventory

Jucy is a vehicle rental operator, not the company that makes those pink velour track pants, in case you were also a bit confused.

Share

CommentComments